MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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837 results found
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Llanowar Elves Style
Pleas sell the Llanowar Elves style again, or re-enable the code STARTERSTYLES
your support can't even tell me if you have ever offered it in the store, only that the code is expired and that the redeem code tell you that you have already redeemed it when it is expired.
I have played MtG for 20 years and Arena specifically since 2018 and I just want a Llanowar elves style for my Brawl deck.
1 vote -
Bug
Forensic Thopter displays as pink silhouette.
I bought it from the store for a limited time at 15,000 gold.1 vote -
Gems instead of mythic rare from mythic packs
I spent my gold on a mythic rare pack from Murders of Karlov Manor and instead got 40 gems even though I still have 3 mythics I don't have any copies of.
1 vote -
I have purchased the dog in the in arena store and I never received it
I have purchased the dog and also that is why I cannot see the dog for purchase because I have already purchased for the dog from the arena store. Give me the dog now or give me my money back..
1 vote -
Golden Pack gives non-Standard cards
Hi Wizards,
I’ve just opened a Golden pack which gave me a card from the new LOTR set. I read the description on the main WotC that Golden pack only contains cards from Standard. Please help me to understand this11 votes -
Wrong card style from purchase
Tl:dr 2 bugs; i was given the wrong card style from a purchase, i get a store error when trying to purchase the desired style
I tried to purchase the theros beyond death full art swamp while in the deck editor. The transaction was successful, but i was instead given the war of the spark borderless land. I am unable to purchase any of the other swamp variants. I tested with the theros beyond death forest and it worked as intended
3 votes -
cant buy gems or change my payment method
cant buy gems or change payment method when i do either of them i get a error message
5 votes -
Receiving Gems instead of mythic card for set I do not have all the mythics for -
Opened a pack of Murders and got 40 gems instead of a mythic I do not have yet - I guess duplicate protection is a thing of the past now?
1 vote -
codigo starter kit
he comprado el starter kit de el señor de los anillos, me viene con dos codigos completamente nuevos, pero al poner los codigos no hacen nada, no me han dado ninguna recompensa... he salido del juego y vuelto a entrar y no veo absolutamente nada... queria ver si me podian ayudar
1 vote -
no three steps ahead alternate style
I noticed there is no borderless version of the Three Steps Ahead card which is a rare and sees a lot of play.
1 vote -
Mythic pack rare wildcard
Hello. Like several players, I purchased a mythic pack and received a rare wildcard. This was a Kahn's of Takir mythic pack on the android client.
It's disheartening seeing a bug that's over a year old still happen today. What steps are you planning to correct this bug so it doesn't persist?
What3 votes -
Not getting credit for mythic packs
I keep purchasing mythic packs and it does not cause the golden pack counter to move. I tried several different times purchasing more mythic packs and still nothing. Very frustrating since they cost more.
1 vote -
can't buy gems (Oct 2023)
Trying to buy gems; store works until I click on a particular number of gems, then hangs with the loading swirl. No outage listed on the status site
4 votes -
Mastery XP Not Adding
I'm at 900 XP and earned another 600 or so through match wins but none of that XP has been recorded on the mastery pass. The game showed the XP earned in the post match report so it should be going through.
4 votes -
Gemme scomparse
In negozio c'era la possibilità di acquistare 400 gemme che al momento del click sono risultate non acquistabili
2 votes -
Loading Store in iOS app causing program to force close/crash
1 May 2024, 09:20PST: when attempting to load the store in the iOS app game app crashes/force closes with no error code given. Have tried multiple restarts of both app and device with no change in result.
1 vote -
mastery pass
In the mastery pass, you could previously see which locked rewards you would unlock (because of your current mastery pass level) if you purchased the mastery pass right now. This is no longer shown for me, only the level 0 rewards are shown. I see no reason why this would be removed.
1 vote -
Cannot purchase summer sticker pack with gems
I have enough gems to purchase the summer sticker pack, but when I click buy, I am told I do not have enough total gems.
7 votes -
gems
In the past few weeks, whenever I try to order gems and click on the button, I see 'waiting for the server' on the screen indefinitely. However, I have no issues playing online, and I've never experienced this problem before
1 vote -
Bunnicorn
Purchased card for 1,000 coin. Did not receive card, but took my coin. I’m on IPhone. Would like card and coin back at least. Would love Mastery Pass covered. Just thinking about how many other accounts have been cheated. Thank you for your time.
1 vote
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