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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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23496 results found

  1. Fabrication Foundry Not Legal not in Draft Pool

    I picked Fabrication Foundry for my deck, but after the draft, the game would not let me use it. I would not have spent a pick on it and might have drafted a different deck otherwise. Please refund one draft token.

    29 votes

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  2. updating data

    It says : "Error Updating Data - Please check your connection and try again".

    after a new patch launched on Jan 26th.

    I think this is a bug.

    Thank you for your time and patience

    26 votes

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  3. Jump in Completion issue

    I have issues with my 3 Jump In completion quest.

    I spent 3 tokens and 1000 gold to do so, but when i finish it, my counter doesn't improve.

    I found the same issue on Reddit:
    https://www.reddit.com/r/MagicArena/comments/18r7sg8/jump_in_completion_not_counting_towards_quest/

    Could you refund me and find a solution please ? :(

    24 votes

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    7 comments  ·  Events  ·  Admin →
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  4. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    17 votes

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    5 comments  ·  Events  ·  Admin →
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  5. kylox's voltstriders ability sometimes doesn't work

    When Kylox's Voltstrider attacks, its ability triggers. To cast an instant or sorcery exiled with it.

    I had four instants and/or sorcery's exiled with it and attacked my opponent. The ability went on the stack and the button 'resolve'was shown. I was not in full control. Clicking the resolve button didn't do anything. Because this wat the first time playing with this card i thought i did something wrong. The second time i attacked the ability triggerd as aspected and a window appeared where i could choose to cast one of the cards. The third time i had the same…

    15 votes

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    10 comments  ·  Gameplay  ·  Admin →
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  6. Error Updating Data

    Until Jan 25, I just played the game on a PC completely normally, everything was OK. after the scheduled maintenance on Jan 26, when I launched the MTGA, then there's the problem: Error Updating Data.
    I've done those things trying to solve the problem, but not worked at all:
    1- Complete uninstallation and reinstallation
    2-Try steam, epic and MTGAInstaller.exe version, all meet the same problem
    3-Turn off firewalls and antivirus software
    4-try a US-VPN
    5-try another network via my phone hotspot
    6-restart computer after all other try
    7-Flush DNS and Winsock Reset, way as https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
    8-Proxy had always been turned…

    20 votes

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  7. Incinerator of the Guilty = Get Stuck

    Bug: When playing Incinerator of the Guilty if I don't have anything in my graveyard but I get into the dialog about collecting evidence and I can't get out of it so I have to concede the game. This has happened twice.

    15 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  8. Error updating data

    My MTG Arena does not initiate since the last patch before Last Caverns of Ixalan and, for some reason, it loads the "Error Updating Data" screen. I've tryed every single solution avaliable on the internet, but none of them worked. What could it be?

    19 votes

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  9. Error Updating Data on launch

    Getting "Error Updating Data" when attempting to open MTGA. This happens from PC and Android, Wi-fi and mobile data.

    20 votes

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  10. 36 votes

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    21 comments  ·  Gameplay  ·  Admin →
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  11. We still can't log in

    "all systems operational" and "no incidents reported today" how do you make such absurd statements while not acknowledging a critical issue like players not being able to log in for 10 hours

    32 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. Cannot Connect

    Stuck at launch screen since update started today (12/12). Device is irrelevant, reinstall is irrelevant - have used all prior troubleshooting articles. Customer service won't help

    33 votes

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  13. 29 votes

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  14. assemble the players

    Double assemble the players makes the game lock when trying to cast off of the top.

    18 votes

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    4 comments  ·  Gameplay  ·  Admin →
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  15. Problem with Friend Challenges--Network Error--Unable to submit deck

    I'm running a Powerbook Pro (2018) with OS 12.7.1. When I try a friend challenge with my son, who is on a PC, he gets into the game right away and I get "Network Error--Unable to Submit Deck" regardless of what deck I submit. This has been going on for a few days. It does not matter who initiates the challenge--it's always the same result for me.

    33 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  16. Tutorial Spark

    As of 2024-01-22, the tutorial spark is showing up on the home screen every time I access it - just logging in, moving from other screens, and after a match. Any time I come to the home screen, I hear"Congratulations on completing spark rank..."

    I don't know if it's a bug or a 'feature', but I would LOVE to disable this spark forever after the tutorial is done. Nothin against the spark, I've got 10+ years in the game - I'm all good.

    22 votes

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  17. Fix logins LMAO

    Still can't log in after 5 hours and wotc still hasn't acknowledged that all systems are NOT OPERATIONAL

    30 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Cloak + Conspiracy Unraveler

    Cloak Conspiracy Unraveler (like by using Hide in Plain Sight). All cards in your hand show alternate casting cost of 0 and allow you to attempt to cast them for 0 even though Conspiracy Unraveler is Cloaked and its ability shouldn't be active.

    19 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. Tutorial Voice Lines Repeat Indefinitely

    After completing the tutorial and color challenges, Spark is permanently stuck on the home screen. Every time I go to the home screen (start of program, click to it, or finish a match) it repeats the voice line "wow, you've beaten all of the color challenges"

    Please consider adding a 'disable spark' or 'disable tutorial' option while this is being worked on

    20 votes

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  20. 64 votes

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