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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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25814 results found

  1. Game Froze

    Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.

    46 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  2. Alseid of Life's Bounty sacrifice cost not triggering after activation, All That Glitters appears to be giving more than +1/+1

    Alseid of Life's Bounty sacrifice cost is not triggering upon activation as expected. Within five turns, my arena opponent had the following cards on the field under their control:

    3x Alseid of Life's Bounty (one with summoning sickness)
    1x All That Glitters (attached to 1 Alseid)
    1x Sentinel's Eyes (attached to the same Alseid)
    1X Season of Growth

    I saw the single enchanted Alseid go from a 1/1 to a 2/2 (with Sentinel's Eyes) to a 9/9 after playing a single All That Glitters on the same Alseid. I could see 8/8 being the case (+3/3 for 3 Enchant Creatures,…

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  3. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    845 votes

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    329 comments  ·  User Interface  ·  Admin →
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  4. Opponent segregation makes this a very unenjoyable game. Program chooses opponents based on decks used. Needs to be random.

    The deck I use determines the deck I will face. This is unrealistic. Opponent selection should be either entirely random or by deck ranking based on performance. As things are, a deck becomes boring because it faces ONLY the same type of deck over and over again. A few decks fall into the program's algorithm for multiple deck types and that is more enjoyable, but it only makes the opponent selection algorithm obvious. MGTA needs to be more like MTG real-time in opponent selection - random or by deck ranking.

    27 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  5. Level up but didn't recieve Mastery Pass Reward Mythic

    Level up 60 but didn't recieve Mastery Pass Reward Mythic card

    59 votes

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    25 comments  ·  Gameplay  ·  Admin →
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  6. limited rank does not change

    Hi!
    my limited rank stopped changing, no matter if I win or lose

    65 votes

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    25 comments  ·  Events  ·  Admin →
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  7. Level up but didn't recieve Mastery Pass Reward Mythic

    Level up but didn't recieve Mastery Pass Reward Mythic

    40 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  8. I need to be able to install all my software to my D: drive

    Please make MTG Arena able to install to my D: drive. My C: drive is an SSD that is not large enough to hold my programs. My D: drive is plenty big. Most software that I install allows the user to install to a drive of their choice. Why doesn't yours?

    55 votes

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    22 comments  ·  Admin →
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  9. Matched against a Historic deck in the Play queue

    Yesterday I was matched against a historic deck while playing my standard deck in the Play queue.

    14 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  10. Black cards

    Cards are invisible
    http://prntscr.com/r6leex

    26 votes

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    8 comments  ·  User Interface  ·  Admin →
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  11. Game just skipped through my turn

    The game just skipped through my turn, i had a mountain and dropped a forest, went to drag the wolfwillow to play and it just skips through the rest of my turn

    47 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  12. Kaya's ghostform failure

    Adding to the reports. Kaya's Ghostform is currently not working at all. Had my commander exiled with Etrata with the ghostform attached. It didn't trigger. Please fix this.

    35 votes

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    21 comments  ·  Gameplay  ·  Admin →
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  13. Kaya's Ghostform vs Prism Realm

    Kaya's Ghostform did not trigger when Prism Realm exiled the creature it was attached to.

    22 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. Game froze when opponent's timer ran out

    Stuck in Time-Out

    Opponent is attacked and not reacting. Time out is stuck. Nothing happens

    89 votes

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    24 comments  ·  Gameplay  ·  Admin →
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  15. Game got stuck after opponent timed out

    Opponent not losing game after timing out. I'm playing a game in traditional draft and my opponent decided to quit mid game (before losing). Captured the log. Don't want to concede because then I might lose the match.

    39 votes

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    14 comments  ·  Gameplay  ·  Admin →
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  16. Kaya's Ghostform Not Working As Intended. MAJOR BUG!

    Kaya's Ghostform was on Eidolon of Hate. Opponent had Leyline of the Void and then played Legions End. Eidolon did not return like it should have.

    16 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. Kaya's Ghostform vs Glass Casket - Creature Didn't Return Upon Exile

    Kaya's Ghostform vs Glass Casket - Creature Didn't Return Upon Exile

    Murderous Rider had Kaya's Ghostform attached but when exiled by Glass Casket Murderous Rider did not go back to my battlefield.

    JackTupp is my screen name. Forget opponent. Match was approximately 8:30 PM EST.

    26 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  18. Enchantments detaching from creatures causing cards like Kaya's Ghostform to fail.

    Enchantments detaching from creatures causes Kaya's Ghostform to fail. E.g. destroy a creature with Ghostform attached, it detaches from creature, creature is destroyed but does not return.

    20 votes

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    1 comment  ·  Events  ·  Admin →
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  19. no Advancement in ranks

    I am unable to advance in ranks. No matter how many wins in constructed I'm stuck on bronze tier 1 with an exclamation like i haven't even played this season.

    16 votes

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    4 comments  ·  User Interface  ·  Admin →
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  20. Banned card played in standard que

    I was playing a standard que a few minutes ago, and my opponent played field of the dead. I do now know how they did so, but to the extent of my knowledge that card is banned and should not be played.

    I have attached the log report an a picture of the field in question, and would like to request a refund of the standard event.

    10 votes

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    2 comments  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

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Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues