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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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25869 results found

  1. Preconstructed Decks Missing

    Logged in today to find all my earned preconstructed decks were missing from deck list. I completed todays challenge to earn a new one and that deck didn't show up either...

    35 votes

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  2. Colour Challenge Decks not Unlocking - Last round also not with Colour Deck

    Colour Challenges are not unlocking any of the decks upon completion.

    Also the final stage for every colour challenge doesn't happen with that deck but instead asks me to choose another random deck.

    I have been playing since the first Beta o I suspect this is related to my account not being reset properly.

    I can't get any of the new deck unlocks for any colour challenge.

    19 votes

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  3. legendary

    Played an Izzit deck that Quasiduplicated Torbran multiple times. The tokens created were LEGENDARY creatures of the same same, thus violating the Legendary rule.

    5 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  4. Earn A Deck Not Awarding Deck

    I'm not getting the correct daily rewards on my account, today I didn't get the deck I was getting on a daily basis.

    In daily missions. I was supposed to win a new deck today, I completed the mission but I didn't receive it. The last one I received yesterday was DIMIR HOUSE (black and blue).

    61 votes

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  5. Fullscreen is actually Borderless Windowed Mode

    As the title says, it is obvious that the Fullscreen Option actually enables Borderless Windowed Mode. There is no actual Fullscreen option. This can be seen by either alt-tabbing (which happens instantly, not possible in actual fullscreen) or by minimizing another window, which shows Arena behind it, proving that it is running in a window. I really don't get why this is a thing.

    5 votes

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  6. Juego bloqueado

    El juego se ha quedado colgado y no puedo hacer nada

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. No timeout for opponent

    In a draft game, opponent made no play in game around turn 12ish... The timer icon appears for them, but no timeout bar ever appeared. My internet is working (per websites in browser).

    7 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. 565 votes

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  9. 18 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  10. Full Control Mode deactivates itself

    Just lost another match, because Full Control Mode deactivates itself. A lot of times I can prevent those losses, because I press Ctrl like a maniac during the same turn. This time I activated Full Control Mode in my first main phase, then attacked with Gallia of the Last Dance. I had no chance to play my card before the triggered ability resolved, resulting in having to discard unlucky exactly that card. Normally I would play it with Gallia's trigger on stack. Really frustrating to lose a game and my ressources for that event (1.500 Gems) like this. Please fix!

    21 votes

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    8 comments  ·  Gameplay  ·  Admin →
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  11. No lands in limited

    PLEASE FFS once do your job!!

    Check the log file. This cannot be happening!!! It is statistically impossible!!!!

    First game mulligan 4 lands into 2 lands keep with plays, never draw another land.

    Second game keep 2 lander with 3 plays, go to 26 cards left in library never draw third land.

    Come on!!!

    You have to be refunding these things....

    16 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. 125 votes

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    46 comments  ·  Gameplay  ·  Admin →
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  13. Opponent Mirror Matching

    1. I build a new deck
    2. I play a mirror match, sometimes for several games in a row

    Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
    Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…

    20 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  14. Rank

    twice in standard ranked he didn't give me the point to advance to platinum rank! (

    49 votes

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    2 comments  ·  Events  ·  Admin →
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  15. can not mute players

    The mute function stops working after the first game now. After the last update mute no longer works correctly in that after the first game that one mutes a player the mute button stays on mute for the next game but does not mute the next player at all. In the game after a player is muted the new opponent still can post emote and their pet is still active, the option for unmute only available. Clicking unmute in an attempt to mute again does
    note do anything.

    11 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  16. Game Froze

    Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.

    46 votes

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    9 comments  ·  Gameplay  ·  Admin →
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  17. Alseid of Life's Bounty sacrifice cost not triggering after activation, All That Glitters appears to be giving more than +1/+1

    Alseid of Life's Bounty sacrifice cost is not triggering upon activation as expected. Within five turns, my arena opponent had the following cards on the field under their control:

    3x Alseid of Life's Bounty (one with summoning sickness)
    1x All That Glitters (attached to 1 Alseid)
    1x Sentinel's Eyes (attached to the same Alseid)
    1X Season of Growth

    I saw the single enchanted Alseid go from a 1/1 to a 2/2 (with Sentinel's Eyes) to a 9/9 after playing a single All That Glitters on the same Alseid. I could see 8/8 being the case (+3/3 for 3 Enchant Creatures,…

    9 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  18. 845 votes

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  19. Opponent segregation makes this a very unenjoyable game. Program chooses opponents based on decks used. Needs to be random.

    The deck I use determines the deck I will face. This is unrealistic. Opponent selection should be either entirely random or by deck ranking based on performance. As things are, a deck becomes boring because it faces ONLY the same type of deck over and over again. A few decks fall into the program's algorithm for multiple deck types and that is more enjoyable, but it only makes the opponent selection algorithm obvious. MGTA needs to be more like MTG real-time in opponent selection - random or by deck ranking.

    27 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. Level up but didn't recieve Mastery Pass Reward Mythic

    Level up 60 but didn't recieve Mastery Pass Reward Mythic card

    59 votes

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    25 comments  ·  Gameplay  ·  Admin →
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