MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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25863 results found
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timer frozen
Opponent's timer ran out after his first turn but turn did not go to me next. Timer just ran out and stayed frozen. Had to end the game.
116 votes -
Loss game without a loss condition
I am on my turn, with a lot of life, no possible condition to a lose game, attack and the game reproduce the animation of a loss game and appeared the message "defeated", like if I did concede game. But the only thing I did was declare attackers. 2 different times, on 2 different games, on 2 different situations. Both games on ranked.
38 votes -
Sudden Defeat
I was playing an opponent in Standard magic event and was already 1 win 0 loss against him. I controlled the game and when I played Ashiok (which in a controlled board state, against an opponent without resources, was very likely to win the game) the DEFEAT message suddenly appeared on my screen. It really looks like a hack since it would be a very big coincidence to instantly lose the game exactly at the moment I was going to win. I ended up losing the game and getting disqualified from the event (1 loss allowed only).
26 votes -
Counter target spell Instant cards doesent counter targeted spell
I was playing Ranked with my deck All Blue and in two ocations my cards that counter spells didnt counter at all. More over they trigger oddly: there were instants, and when i play them, they make me target the spell (that never happen before) and when i oddly target the image of the card that was visually blocked by my card and the legend <Are you sure you whant to target xx with xx?> (that never happen before) and i click YES; The spell was not countered that way and enters play and resolves. The cards i encounter this…
43 votes -
Game Skipped Main Phase 2
Mana and playable cards in hand, but turn ended/ phase 2 skipped despite this.
- Start Draft.
- Turn ended/ skipped main phase 2
36 votes -
stacked card stuck on screen
When playing against GW Auras, an opponents creature had 5+ enchantments stacked. AS I Was clicking through the stack to see each one, the full art for one of them became 'stuck' on the screen, covering the combat area. it did not go away. When I went to combat on my next turn, I could not see what blockers were declared due to the card in the way.
37 votes -
Mirror march broken
Mirror march, the red flip a coin enchantment is not working properly...
I am frequently flipping more coins than i am getting creatures tokens.
example
ill very clearly flip 7 coins for a single stack of Mirror march, being the last one the loser as the card states... then only get 2 tokens.
Most of the time I'll only get 1 or 2 successes on each stack of mirror march, and in those cases, i'll usually get 1 or 2 creature token copies, but when i flip more than 2 success per stack of mirror march, i NEVER get the…5 votes -
Constructed Rank is not changing
My rank for constructed rank is not changing up or down after a match.
203 votes -
Trigger of Robber of the Rich does not resolve
Was playing Standard Ranked (best of 1) and was attacking with Robber of the Rich. Had more cards in my hand than opponent. Ability of Robber triggered, went on stack, but card from top of opponents library was not exiled and badge representing ability of robber was just static on right side of the screen. Next turn ability of robber triggered correctly. This happened more than once today.
32 votes -
auto defeat whilst playing a game
playing a game against a red/blue counterspell and stall deck. opponent was taling the maximum time with all their turns. Because it was taking so long with me unable to act I got an automatic defeat pop up when i was still playing and got no timer warning, my opponent had no creatures and was drawing lots of cards from magic mirror, i mught have been able to win this game as he would have milled himself out and i had good removal in hand. not happy as this is clearly a bug within the timing mechanism as i got…
19 votes -
Problem with "Cling to dust"
There is a problem with the new card- "Cling to dust" in MTG Arena. I cast the card and exiled an island from my graveyard. according to the ruling, I needed to draw a card for exiling the island, but somewhat I just didn't, this made me lose my sealed and my 2,000 gems.
25 votes -
Daily Win and Reward XP not updating
I am winning matches but the daily Win and Reward XP are still showing 1/15.
Please help.38 votes -
Server loss connection
Since last update my game is losing connection constantly, while my internet still working fine. So the server lost connection, then the game get freezed. If i restart the game, i get long reconnection time, and after some retrys i enter the game again but it still freezed ...
148 votes -
Xp denial
At the beginning of the post update play when the quests, daily and weekly wins were completely refreshed, I started to play ranked and unranked games to earn the available xp. However, once I had gotten my 10 daily wins, I noticed that I did not get the xp for 4 of them or the xp for 4 of the weekly wins either, please credit my acct for the missing xp. I should be level 4 with 750 xp after 10 wins and 2 of 3 quests completed. 500x2+10x25+10x250= 3750xp, or level 4 with 750xp
36 votes -
Game Freezing / Disconnecting
I've lost two games in events due to the game freezing and disconnecting.
90 votes -
game freeze
playing theros sealed. game froze. claimed connectivity issues. I have gig internet. Cerberus pet still works. opponent just stopped playing. don't want to concede because it will count as a loss.
203 votes -
Failure to time time out
game is failing to time out opponent
51 votes -
No priority after blockers/before combat damage
Had Tymaret, Chosen from Death on the battlefield and my opponent swung with a creature that would be lethal.
I meant to assign blockers (blocking what I could) and activate tymaret before damage was dealt to survive, but as soon as I declared blockers the game proceeded to damage step and I died before getting priority again.9 votes -
Stuck in game won't allow me to play , and then stuck in timeout.
Dropped from game, and when re entered can't play. timer times out but game won't end. last ranking due to this.
61 votes -
Network Error
Network error during tutorial. No recovery.
399 votes
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