MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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16610 results found
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Jump in event
Can't add new "Jump In" packets into my deck list.
10 votes -
The game crashes constantly on my iPad
The game crashes constantly on my iPad. It used to at least load in time to return to a match, but that hasn’t happened for weeks now, and I always get match losses when it happens.
9 votes -
time out
Good day!
If I may humbly suggest to shorten the timeout duration.
Some players take a long time to finish their turns or even start their turns.
I believe that some of the players are doing something else while playing MTGA at the same time.
Maybe we could shorten the timeout allowance so players won't be waiting too long for their opponents to finish their turns.
Thank you and more power.7 votes -
Friendly Brawl vs Friends Not Working
When challenging a friend to a friendly brawl match, my deck says there are 3 invalid cards. It does not say which cards are invalid. Also, if I try to edit the deck from the select deck screen, it shows the deck as standard, not brawl.
22 votes -
Not receiving Gold rewards
Today I have been not receiving gold rewards from daily wins and from Cube Draft wins.
12 votes -
Tutorial don't block android
I can't go pass the blocking in the tutorial because it don't let me block
41 votes -
I've been disconnected without notice while i was playing premier draft because servers were under maintenance
I've been disconnected without notice while i was playing premier draft because servers were under maintenance. The game picked random cards and now it's impossiible for me to play. Please, give me my 1500 gems/10000 coins back
5 votes -
Enable banning players that abuse rope
Some players abuse the roping system, clearly to annoy the opponent. It's extremely detrimental to the experience and to the community. Yes, you can report players but frankly no one know if anything happens at all after that.
There should be a feature that if a player ropes every single priority more than 10 times on a game it allows you to ban that player so you don't ever play against that player again.
13 votes -
Mobile Graphics Options
The graphics for the PC are great, but on the mobile devices, they seem to be a little too intense. It would be great too see options to lower the graphics of the game either in specific areas or in general on the mobile platform. My phone gets very hot running the game, and the lag makes it extremely frustrating. Lag is persistent, every game, and probably doubles the time of my turns. Please turn down our 6 create options for graphics!
12 votes -
Network Error
Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine
31 votes -
creepy puppeteer trigger not firing when enchanted
When attacking with a [Creepy Puppeteer] enchanted with an opponent's [gift of fangs] and a [persistent specimen], the trigger to make the skeleton base 4/3 went on the stack, but when I said yes, nothing happened. This occurred twice in a row.
13 votes -
Rank Bug
I am not gaining rank when I win games, but I am losing rank when I lose, the ranking system is completely broken. This seemed to start when I first played BO3 in Mythic, until then I had only been playing BO1 and everything seemed to be working as expected.
13 votes -
Not earning XP for wins
So I bought the mastery pass thinking I would actually be able to unlock the whole thing by playing, but I'm not earning ANY XP for wins.
I managed to unlock a grand total of 1 level today and now I am getting 0 xp.
If this is not a bug I want my money back. Its either a bug or a scam. I'm hoping its a bug.
14 votes -
Avatar & Pet crashes: Arena on iPad
(1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)
(2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.
5 votes -
Standard Ranking not reflecting wins or losses
As of at least 13 Dec 21 the Standard Rank is not updating after wins or losses in Ranked Standard play. The Limited ranking seems to be working, but it may not be working correctly and just seems to me doing so. Please fix this. Thank you.
14 votes -
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
can't enter any matches,not even a bot match. stuck on loading/matchmaking screen indefinitely.
18 votes -
Loss registered without a match played
During arena decathlon event 3 I hit cancel to stop queueing and the event registered a loss. As a result I did not get to play the full number of matches allotted to me. I would like a refund of the 2k gold entry fee.
14 votes -
Player Timeout punishment
There needs to be some kind of report a player feature or an in game punishment that prohibits this toxic slowplaying mentality that most of the player base seems to have. If you're constantly seeing the rope on your turn for multiple games in a row, then you should start receiving shorter rope times. Do something to make it detrimental for wasting other players time.
11 votes -
freezing
sick to death of Arena freezing on me, having to ctrl alt del then the game restarting with me losing a turn. It is happening twice daily before I decide I have had enough and stop playing. You need to get your act together MTGA is ceasing to be an enjoyable play experience.
12 votes -
Wildcards
I was opening some packs from Innistrad vow and midnight hunt. i opened 6 packs each and earned 2 mythic wildcards and 2 rare wildcards and they didnt accurately post to my wildcard. attached is the log of what occured. since there is no other way to obtain wildcards other than buying packs I would like to actually receive the wild cards i earned, most especially the rares and mythics
9 votes
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