MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1866 results found
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Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
840 votes -
destroyed indestructable
opponent destroyed nylea keen eyed (indestructable) with a destroy target artifact or enchantment.
7 votes -
Just Got Killed By an Infinite Loop (Starscape Cleric and Bloodthirsty Conquerer)
See screenshots. These two cards created an infinite, unbreakable loop and I was forced to watch as all 50-odd of my hp drained away 1 at a time to the other player's hp, unable to exit the game much less regain priority. It was great, I loved it. /sarcasm
15 votes -
Unexpected error : update required
Unable to log in and attached the screen shot
9 votes -
Can't purchase in store.
i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
\18 votes -
Lightning Strike (Ixalan)
Why does Lightning Strike (Ixalan) have the wrong card text?
I understand there are many versions of Lightning Strike in MTG, but this kind of detail matters — the original card only says "Lightning Strike deals 3 damage to target creature or player." not "any target."
In official tabletop Standard play, this card would be illegal because of its printed text.
People should craft newer versions of this card rather than use older versions of it wrong text.
1 vote -
Solutions to combat stalling / roping?
Does WotC actually do anything about players who stall / rope games anymore? Reading the forums, it seems like they cracked down on it once 3 years ago, but no longer take active measures against it.
I suggest adding a rope under the profile tab that gets shorter each time your account is reported for roping, and once your rope runs out, your account is banned. That way people know their are real consequences for their actions, and that WotC takes player conduct seriously.
66 votes -
Network Error
Network Error on both Mac and IOS system dated 31 Aug 2021 from Canada. Gme start but when trying start a match of any kind an error appears, like Network error or unable to resign event. tried both with wifi and 4g, internet is working just fine
38 votes -
Bug: Snuff Out doesn't check the correct player when heisted
If you heist (or otherwise get to cast your opponent's Snuff Out) from exile, it checks if your opponent controls swamps and not you.
In the given log file, I two direct games were played to test this out.Bonus problem: the website wouldn't let me upload a .log file so I changed it to a .txt
4 votes -
Kicked out of game with loss without playing
The same bug I reported before reoccured: I join a match, I get kicked out, I have a loss, I never player.
12 votes -
Can't access to the game, after login it shows the error: Unable to get collection. Please try again later.
Can't access to the game, after login it shows the error: Unable to get collection. Please try again later. I'm on pc, same issue when trying to start the application with or without steam.
1 vote -
Authentication Failed For User
After I log onto to MTG Arena on a windows, I immediately receive a message saying "Authentication Failed for Aliensummer" (My username)
I've tried to restart the windows, and I can see it loading the card base data behind the window but I am unable to log on.
40 votes -
Impossible to complete the color challenge
with all the 5 colours when I try to complete the last fight of the color challenge it shows the message " Network Error: Unable to join the events. Please try again later". So I tried with iPad, iPhone and Mac all with the latest update to compete this challenge but every time the same message shows up.
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65 votes -
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surgical exrtaction cast interrupted
Playing against oops all spells i was unable to cast surgical neither for phyrexian or normal mana, Shortly after i chose my target, the spell was canceled; happend thrice before my time ran out. Is this a common occurrence? i've never encountered that bug before.
1 vote -
Daily Quest Progression Frozen
I'm completely full on Daily Quests, and although I've been performing the actions required to complete them, they are not progressing, so I am unable to complete any of them and earn their gold rewards.
Not sure how big a deal this is, or how prevalent it is across the service, just something I noticed and thought I'd bring up. It would be unfortunate if I were no longer able to progress.
578 votes -
Reporting bug with crystal barricade. Gives player hexproof yet still taking burn damage
Despite crystal barricade giving me hexproof. I still get hit with burn damage
6 votes -
Can't login
Today is 09/19/2024 and I'm unable to login in magic arena on android.
9 votes -
Most players aren't real players
I've emailed the SEC. Don't know if it'll go anywhere. But hey, starting a paper trail to file a lawsuit if possible. Hasbro is defrauding investors and patrons with the amount of bots they call "players". Are events happening in your game, but there's no cards on the table that would allow that? Ya....bot. You ever notice that the other "player" never takes a mulligan? Did you just lose 15 games in a row before turn 5? Ya.....bots. Does the other "player" always have the exact card they need right before they lose? Ya.....bot.…
2 votes -
Unable to play an eligible card in a match
Can someone please explain how I had a lakeside shack, untapped in play, a defend the rider in hand, opponent uses feed the swarm on my leaf-leap guide, and I am unable to use my defend. It wouldn't let me tap and did not show I had any eligible plays. This was an unranked alchemy match
1 vote -
Network error
I'm trying to start a game but I get "Network error. Unable to join event. Please try again later." But I'm not trying to join an event, I'm trying to play a game. There's nothing wrong with my internet connection.
22 votes
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