MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
3453 results found
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gem store empty
When I launch MTG Arena from my desktop windows 10 computer using Steam, everything is fine except for the Gem tab in the store. This page opens and says there is nothing available to buy. I am unable to buy gems at all, as there are no gem options showing in the store at all. I am connecting from the United States on the east coast at 3/27/2026 between noon and 1 PM.
2026.57.20.11631.1247675
Things I tried to fix:
- Verified files with steam - Found 8 corrupt files and redownloaded them
- Launched again, logged out of account, logged in, still no gem shop purchase items available
- Reproduced 3 times in a row (I was not on a VPN)Steps to reproduce:
1. Launch Steam on a windows 10 computer
2. Launch MTG Arena
3. Log in to account
4. Click Store
5. Click Gem tab at the bottom of the screen
6. Notice there are no options to buy gems in the store at all, absolutely nothing shows, just empty UI, no errors pop upLog info (I removed my personal device info since your bug report system doesn't seem private):
[0] Startup Timestamp: 3/27/2026 12:35:27 PM
[0] Loaded embedded metadata
[0] Initializing Steam
[0] Steam status: Available
[0] CredentialLoginContext created
[0] Environment set to Prod, AWS
[0] Could not find autoplay holder, autoplay disabled
[0] [SocialManager] Social manager for HasbroGo is being used
[0] Version: 2026.57.20.11631 / 2026.57.20.11631.1247675 /
[0] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
[1] WwiseUnity: Wwise(R) SDK Version 2023.1.14 Build 8770.
[1] WwiseUnity: Setting Plugin DLL path to: X:/SteamLibrary/steamapps/common/MTGA/MTGAData\Plugins\x8664
[1] WwiseUnity: Sound engine initialized successfully.
[2] [TaskLogger]Ringing Doorbell at https://doorbellprod.w2.mtgarena.com/api/v2/ring
[6] [TaskLogger]Steam AuthToken retrieved.
[93] [TaskLogger]Doorbell response: {"fdURI":"tcp://frontdoor-mtga-production-2026-57-40-4.w2.mtgarena.com:30010","bundleManifests":[{"category":"Audio","priority":50,"hash":"c3132f0e7c81ff8ef8acd32d0b1f859d"}]}
[98] [TaskLogger][Accounts - Startup] Player has rememberMe ID (refresh token) saved. Attempting fast login.
[213] Connecting to Front Door: frontdoor-mtga-production-2026-57-40-4.w2.mtgarena.com:30010
[254] [UnityCrossThreadLogger]Got non-message event: Wizards.Arena.TcpConnection.TcpOpenedEvent
[255] [UnityCrossThreadLogger]FrontDoorConnectionAWS.Open {"creator":"ArenaGlobals.Constructor"}
[301] [UnityCrossThreadLogger]Sending message GraphGetGraphDefinitions while in queue, the message will be ignored. msg details: {"RequestedType":"None"}
[437] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
[437] [Manifest]Bundle download destination: X:/SteamLibrary/steamapps/common/MTGA/MTGAData\Downloads
[437] [Manifest]Found 0 manifest metadata entries from configuration.
[437] [Manifest]Found 1 manifest metadata entries from doorbell.
[437] [Manifest]GET manifest pointer from https://assets.mtgarena.wizards.com/External2026.57.20.11631.1247675-windows.mtga ...
[438] [Manifest]Using manifest metadata: General|ManifestAudioc3132f0e7c81ff8ef8acd32d0b1f859d.mtga
[439] [Manifest]Found 1 manifest metadata entries from pointer file.
[443] [Manifest]Using manifest metadata: Automatic|Manifest451cd059754af191b3ce5295e2106c81.mtga
[448] [Manifest]Manifest451cd059754af191b3ce5295e2106c81.mtga has incorrect hash; redownloading...
[448] [Manifest]Downloading Manifest451cd059754af191b3ce5295e2106c81.mtga...
[448] [Manifest]GET manifest from https://assets.mtgarena.wizards.com/Manifest451cd059754af191b3ce5295e2106c81.mtga ...
[571] [Manifest]Manifest download complete
[660] [UnityCrossThreadLogger]Loading SqlLocalizationManager from file: X:/SteamLibrary/steamapps/common/MTGA/MTGAData\Downloads\Raw\RawClientLocalizationa603355767510b8901833cbb90cb5419.mtga {}
[708] ALTCardViewBuilder.Prefabs
[1271] 3/27/2026 12:35:35 PM LoadWrapperScene
[1271] Caches cleared
[1272] Unloading the last loaded scene Assets/Core/AssetPrep/AssetPrep.unity(build index: 1), is not supported. Please use SceneManager.LoadScene()/EditorSceneManager.OpenScene() to switch to another scene.
[1283] There can be only one active Event System.
[1283] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
[1283] MainNav load in 80ms
[1284] [UnityCrossThreadLogger]Creating SteamPurchaseController
[1284] 3/27/2026 12:35:35 PM CoroutineStartupSequence
[1917] [UnityCrossThreadLogger]GeneralStore Initializing
[1917] [UnityCrossThreadLogger][IAPPurchaseController] Initializing
[1917] [UnityCrossThreadLogger][IAPPurchaseController] Connected successfully
[1950] [UnityCrossThreadLogger]Fetching products for ContinuationPromise(Wizards.Arena.Promises.WebPromise -> WAS.ItemsResponse)
[1950] [UnityCrossThreadLogger][IAPPurchaseController] Filling catalog with 0 products from catalog
[1950] [UnityCrossThreadLogger][IAPPurchaseController] Purchases fetched from store, 0 Pending
[1950] [UnityCrossThreadLogger][IAPPurchaseController] Catalog finalized and finishing initialization
[1950] [UnityCrossThreadLogger]Process pending purchases 0 @ 10.54843
[1951] 3/27/2026 12:35:39 PM CoroutineStartupSequence - Data retrieved
[2055] [UnityCrossThreadLogger]Client.SceneChange {"fromSceneName":"None","toSceneName":"Home","initiator":"System","context":"Landing Page 'Home'"}
[2102] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
[2103] PreviousPlayBladeVisualState is being set to the same value as previously: Events
[2191] BEGIN home page notification flow
[2204] END home page notification flow
[2999] [UnityCrossThreadLogger]Client.SceneChange {"fromSceneName":"Home","toSceneName":"Store","initiator":"System","context":"NavBar button"}
[3064] Beacon does not have identifier assigned! Please assign to: StoreTabDesktop16x9(Clone)
[3064] Beacon does not have identifier assigned! Please assign to: StoreTabDesktop16x9(Clone)
[3064] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.
[3241] [UnityCrossThreadLogger]GeneralStore Initializing
[3241] [UnityCrossThreadLogger][IAPPurchaseController] Initializing
[3241] [UnityCrossThreadLogger][IAPPurchaseController] Connected successfully
[3274] [UnityCrossThreadLogger]Fetching products for ContinuationPromise(Wizards.Arena.Promises.WebPromise -> WAS.ItemsResponse)
[3274] [UnityCrossThreadLogger][IAPPurchaseController] Filling catalog with 0 products from catalog
[3274] [UnityCrossThreadLogger][IAPPurchaseController] Catalog finalized and finishing initialization
[3274] [UnityCrossThreadLogger]Process pending purchases 0 @ 17.87684When I launch MTG Arena from my desktop windows 10 computer using Steam, everything is fine except for the Gem tab in the store. This page opens and says there is nothing available to buy. I am unable to buy gems at all, as there are no gem options showing in the store at all. I am connecting from the United States on the east coast at 3/27/2026 between noon and 1 PM.
2026.57.20.11631.1247675
Things I tried to fix:
- Verified files with steam - Found 8 corrupt files and redownloaded them
- Launched again, logged out of account, logged…1 vote -
Play-In Win dissapeared
Had a Match-Win in the Qualifier Play-In before the login issues started. Now that i can log in again, the win dissapeared.
1 vote -
draft bub
Bonjour,
J'ai commencé une draft hier et je ne l'avais pas terminée. Aujourd'hui je me reconnecte mais impossible de la finir. Savez-vous comment résoudre ce problème ?1 vote -
TIMEOUT GEMS LOST
Unable to log in. Authentication failed. Timeout during a draft.
The game has now restarted, but the match is not in progress, and both the Gems and prizes won are unclaimed!
LOST GEMS?1 vote -
Infinite counters column
I was playing in the pick-two draft tmnt, when I put a stun counter on an opponent creature, the game showed a column of counters, despite it was only a visual bug because the game progressed as usual. When I entered a new game, the same bug happened when my opponent put some +1/+1 counters on his creatures, but this time it made the game crush and I subsequently lost the game (and the draft, losing as such 900 gems).
1 vote -
fugitive droid
Didn't get screenshots but opponent had an island and Springleaf drum on the field. Cast fugitive droid and my essence scatter had the "uncounterable" animation with the fugitive droid. FD was outlined in red, mana was spent, essence scatter was then immediately discarded.
Unsure how to recreate as I play in solo, curious if anyone else had this issue.1 vote -
Kari, Future of the Foot (incorrectly resurecting unit)
Lost a premier draft game due to Kari, Future of the Foot reanimating a unit into play the turn after it was kicked (not the same turn). The second-to-last game of the draft in this log.
1 vote -
Shambling Vent
I have 8 lands on the table. SV is one of them. I have several "mixed" lands = blk/wht. When I play 1 spell, as that's all I had it pulls from SV, instead of another "mixed" land. This flaw literally will cause a loss of match, as this happened twice. If SV could've played the last 2 turns the match would've been to my favor. Why aren't "mixed" lands with out abilities being used first for spells?
1 vote -
Fatal push or Hajar, Loyal Bodyguard is bugged?
Either Fatal push or Hajar, loyal bodyguard is bugged on arena. I did sacrifice a fabled passage to enable revolt but that shouldn’t be necessary for the card to destroy hajar. Screenshot shows I can target my own creatures but not the opponent's creature. Anyone else experiencing this?
1 vote -
Can't ready up during draft queue
When the 8 seats are filled on the draft table, the ready button isn't available for one of the players, causing no drafts beginning because there is always 1 player who cannot click ready. This happens again and again in multiple re-queues.
1 vote -
thought partition
By being a bit stupid I selected Slickshot show-off with thought partition, since he could then just cast it by using 'plot' anyway. However, in this case he were able to cast it just directly with two mana even without using plot at all, this seems unintended. I could the that the mana cost was changed to 5 colorless before.
He played "Swiftspear's teachings" before it happened, uncertain if it had an effect
Since it is quite dumb to select plot-cards with partition maybe it is not much of an issue, but just informing.
1 vote -
Display issue in the store related to "View Deck" button
Platform: PC.
1) Open store, go to Decks tab
2) There's an offer for "Foundation Deck: Brawl Heroes in a Half Shell". Click on the gem price to see details.
3) The "Confirm Purchase" page is displayed. There is a "View Deck" button on the top right hand corner. Click on Cancel.
4) Go to the Featured tab and click on the price of any offer. The "Confirm Purchase" page is displayed. There is a "View Deck" button on the top right hand corner which should not be there.
5) Click on the "View Deck" button. The "Foundation Deck: Brawl Heroes in a Half Shell" deck is displayed (unrelated to the current page!).
6) Click on the back button. It brings back to the Foundation Deck in the Decks tab.Note: I have the same issue when going from the Decks tab to the Featured tab or the Bundles tab (step 4).
Platform: PC.
1) Open store, go to Decks tab
2) There's an offer for "Foundation Deck: Brawl Heroes in a Half Shell". Click on the gem price to see details.
3) The "Confirm Purchase" page is displayed. There is a "View Deck" button on the top right hand corner. Click on Cancel.
4) Go to the Featured tab and click on the price of any offer. The "Confirm Purchase" page is displayed. There is a "View Deck" button on the top right hand corner which should not be there.
5) Click on the "View Deck" button. The "Foundation Deck: Brawl…1 vote -
The game is crashing when I scroll through my cards in the deck builder.
Playing on Android, on an Acer Chromebook.
When I scroll through my cards in the deck builder, the game crashes after scrolling past ~40 cards or so. This happens in the expanded and collapsed views, and on any color or type of card. It is repeatable. I should be able to scroll though and see all of my green cards, for example, but the game crashes before I get to the 4-drops.
1 vote -
デモンズウォール
デモンズウォールのサブタイプが、デーモンではなくデモンズウォールになってしまっているので、デーモンで検索しても出てこない。
1 vote -
Bartz and boko incorrectly triggering etb on itself. Specifies other birds
Bartz etb says when it enters other birds you control so damage. It's triggering for itself. On arena on android.
1 vote -
Grouping Is Missing (For Large Board States)
In paper we organise permanent to make it easier to understand the game state. Maybe I start to place summon sick creatures to the right and nonsick creatures to the left.
By this same token, when I attack, I move all of the attackers together. To attack as one group than to try to hide that a creature is attacking.
You can see by the images, how the attackers are spread out. Imagine if opponent had to make several blocks and had to be clicking the buttons to see more and more attacking creatures.
Yes this is a monowhite player and they are getting owned (I'm ok with this). But we need to understand when the board state is fairer, the opponent should be able to clearly see who are attacking with fewest clicks possible. There are ONLY 5 creatures attacking (if opponent had not been attacked and stayed at 25 life, then there are only 5 creatures attacking, by my spreadsheet math). It is quite possible to just show 5 creatures who are attacking.
Maybe players should be able to consent to grouping creatures. Maybe you ask to minimise tapped creatures. Some players would also choose to minimise summon sick creatures, especially if you move into combat with sick creatures (that they cannot get a haste trigger).
Do place a block of text saying these are ‘X quantity of tapped creatures’. However if you are running an untap strategy, please allow players to designate if a creature shouldn’t be grouped this way. (This could be set up pregame.)
In paper we organise permanent to make it easier to understand the game state. Maybe I start to place summon sick creatures to the right and nonsick creatures to the left.
By this same token, when I attack, I move all of the attackers together. To attack as one group than to try to hide that a creature is attacking.
You can see by the images, how the attackers are spread out. Imagine if opponent had to make several blocks and had to be clicking the buttons to see more and more attacking creatures.
Yes this is a monowhite player…
1 vote -
I tried to float this idea before but I wanted to Float Some **** Mana - And Couldnt Do This Legal Game Action
As you can see this is in my main phase. Opponent has just resolved Rift. I had some untapped elves in play that could have added mana (up to 3 mana could have been floated, before Rift resolved).
However the client didnt see floating mana in response as a legal game action and just resolved Rift. (In paper, it is legal to do so.)
I hate having to hold full control for every game but it comes down to it when you cannot code generically for this interaction.
"opponent draws their own card" is very different than 'return target nonland permanent opponent controls'. (This should be something you can generically code. I have even provided some greater details about this problem in my other feedback; recently.)
As you can see this is in my main phase. Opponent has just resolved Rift. I had some untapped elves in play that could have added mana (up to 3 mana could have been floated, before Rift resolved).
However the client didnt see floating mana in response as a legal game action and just resolved Rift. (In paper, it is legal to do so.)
I hate having to hold full control for every game but it comes down to it when you cannot code generically for this interaction.
"opponent draws their own card" is very different than 'return target nonland…
1 vote -
SL Feedback but also posting it here cause customer service continues to reference you as the go to
I think Vince says it best:
https://www.youtube.com/watch?v=88HIeo42SucBut really, if you squeeze something too hard, it will hurt you back. The community will only take so much abuse. I have stopped buying SL cause how dumb it has gotten. Not even caring to search up that page any more.
1 vote -
Not leveling to mythic despite winning last diamond match
I reached the penultimate pip in Diamond 1 ranked play today and upon winning did not level to mythic. I repeated this 3 times and no dice. My daily win counter also stopped advancing for each win at the penultimate pip. I closed and reopened the game, no change. I "repaired" the game file, no change.
I opened the game on my tablet. No change. I played another hand and lost, it reduced my level. Upon winning again I regained my pip and had the win count against daily. upon winning again, still no level into mythic, still nor recording the win for daily.
Upon the win that should be letting me level to mythic I get a "victor" display, but no avatar (or diamond rank badge/ animation). I made sure I was in standard ranked for these wins.
After multiple wins that should have leveled me (and stuck at 14/15 recorded wins for the day), I switched to Standard. I played, won, and got credit for the 15th daily win. Switched back to standard ranked, won, no level to mythic.
Please resolve this issue so I can enter mythic having won the requisite number of Diamond matches.I reached the penultimate pip in Diamond 1 ranked play today and upon winning did not level to mythic. I repeated this 3 times and no dice. My daily win counter also stopped advancing for each win at the penultimate pip. I closed and reopened the game, no change. I "repaired" the game file, no change.
I opened the game on my tablet. No change. I played another hand and lost, it reduced my level. Upon winning again I regained my pip and had the win count against daily. upon winning again, still no level into mythic, still nor…1 vote -
Lorwyn Eclipsed incomplete set collection
For some reason the commander decks were added to the set collection for lorwyn eclipsed. Since I did not purchase the Elements deck I cannot currently complete the set collection due to the commander cards no longer being available for purchase. Please either remove the commanders from the base set or allow purchase through gems or wild cards.
1 vote
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