MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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607 results found
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Limited draft not working
My EoE limited ranked draft kept disconnecting from serve. This cost me 1500 gems and I didn’t play a match and got removed before the third pack opening. Please, help to refund gems.
5 votes -
Game crashes on bounce spells
Whenever I or my opponent cast any bounce spell and target something, my game immediately glitches out and crashes. It crashes everything that's going on in the background like music too. I've tried it with nothing else on in the background, still crashes. I'd love to play the game and play ranked, but I legitimately cannot play the game if I have any bounce spells or my opponent has them.
8 votes -
Game crashes when a legendary card is played
While playing on mobile (Pixel 6), the game crashes whenever a legendary card is played. If myself or an opponent plays a card with"legendary" in the text, the game immediately crashes. When reopening the game and attempting to rejoin the match the game will either freez or crash again, usually the latter. This has caused me to lose several games including ranked matches over the past few days. It has also made the game nearly unplayable as many decks contain multiple legendary cards.
6 votes -
Sorin of House Markov won’t flip
The modern horizons 3 creature, Sorin of House Markov, failed to flip despite me gaining 3 life then losing 3 life. Maybe I’m mistaken on how certain life change interact with the card, but I think I understand how it should properly work. Here’s what happened:
My board is Sorin, a 0/1 eldrazi spawn, a 3/3, a 1/1, and a 1/2 marionette apprentice.
Precombat, I sacrificed the eldrazi spawn, triggering Marionette apprentice for one point of life gain.
I then cast Toxic Deluge paying 2 life. sorin’s extort trigger goes on the stack and is paid, causing a…0 votes -
Kicked out
I get actual losses from being kicked out from ranked matches, without any chance to retrieve those active games. Server connection failures happen often, but at least let me retrieve matches as usual or don't count that match at all!
5 votes -
Deck not shuffling
I’ve played over 50 games in the alchemy (both ranked and normal) and I’ve only had about half of the cards in my deck actually come into play. It’s like it’s stuck dealing the same specific cards and not allowing me to use the rest of my deck. Even when I mulligan I don’t see the other cards. My deck size is 62/60. I’m not sure if that has anything to do with it or not but before the last update my deck seemed to shuffle more efficiently.
6 votes -
Make the turn timer 10 to 15 seconds per phase on ranked games
I shouldn't have to deal with guys going on ranked games and just wasting time.
1 vote -
game play switched from standard ranked to historic ranked
There is something wrong with the ranked system of the game. When I click ranked standard I am given a standard opponent for the first match. Then if you were to click the quick "play" button that is supposed to save the last type of game style you played IE if you were playing a brawl match then clicked on quick play it would start another brawl match with the same deck, well if you start with a standard match ranked then click the same play button again, you get a historic opponent your second…
2 votes -
Draft event changed mid event
I purchased access to a Final Fantasy quick draft using gems, only for each game to get stuck in the mulligan step, if I even got matched and the game made it that far (sometimes I would not even see the first draw). Timers would run out the first time and the game would get stuck there until I quit the app after 10+ mins of waiting for something to happen. The event was supposed to last for another 43 hours when I signed up. Now I entered the app again to see if anything had changed, when I…
7 votes -
Add in a timeout / warning system
Add in a system that tracks players who salt rope opponents. Lichess has a similar system in place for this kind of behavior. The amount of Salt roping once you Wrath a board or gain the lead is insane to me, a system should be in place to discourage this behavior as it ruins everyone's play experience.
Warning for abusing timers should come first
1st offense - Timeout 5 minutes
2nd offense - Timeout 10 minutes
3rd offense - Timeout 30 minutes
4rh offense - Timeout 1 hour
5th offense - Moderator gets notified and determines based on previous games…3 votes -
Lose 1 Life, Lose whole game
Hello, I've just experienced a bug where 2 cards proc each other and losing 1 life is enough to lose a whole game.
I'm pretty new to the game so I don't remember the cards names, but basically one made you Gain 1 Life if opponent Lost Life, and the other one made 1 Damage to the opponent player if you Gained Life. This created a whole loop animation which drained my life 1 by 1.
Shouldn't this only happen once or is it intended that losing 1 life makes you lose whole game lol?
The cards were also…1 vote -
Game crash when connecting to opponent
When connecting to opponent, the game sometimes crashes and when it happens you would think to just to reopen the game and reconnect to the match (encountered in ranked/historic brawl/unranked queue) but it just keeps crashing upon trying to connect and will only be able to get back into the client when the match is over.
Have heard from reddit that the only solution is to login to the same account through another device but could not try due to my phone being unsupported.
Please fix this it is very annoying and really spoils the fun.
6 votes -
Cannot play standard on Android
I started a standard ranked play. The app just stops loading necessary elements of the play. It doesn't freeze. As you see on the screenshot, the timer works fine. But I can't see any cards, and there's no info about waiting for the opponent too.
5 votes -
Another game with a bug in Sephiroth and Vengeful passives. they didnt work and wasnt any counter in the game, not the first time. game in
Another match with a bug in Sephiroth and Vengeful passives — they didn’t trigger and there was no counter in the game. Not the first time this happens. Match was in Mythic rank, around 90%. Honestly, this game/platform is a joke. The matchmaking system feels rigged: if you play one type of deck, you always face the exact counter; switch decks and you instantly get a different type of opponent. And to make it worse, the 'go first/go second' system is trash — when you go first, your starting hand is absolute garbage. It’s like the whole thing is…
1 vote -
Timer isues
My “idea” is to fix the timer issues in online play. I was just playing a game of life gain (my deck) vs landfall (opponent). He got to use all his timers full out for like 6 minutes for his turn. I didn’t even get enough time to declare blockers in response or choose targets for my triggers. Upon it becoming my turn, my timer started at half way, and again i was forced into combat without even being able to activate a single ability, choose any targets, and then promptly died right after. When in fact I was…
2 votes -
Opponents Infinite Loop Causes You to Rope
Opponent had over 250 Extravagant Replications in play and while they were creating over 200+ tokens, I ended up losing due to my timeouts being used during the opponents turn. This happened during a ranked match. How does an opponent making selections cause my timeouts to be used up?
6 votes -
It so needs a system or a botton for mana shuffle
Yeah this game is seem like a scam artist big time. When you play a game and you really can't do anything because you draw monsters but no mana. It goes the other way around too. It really shows in best out of 3 matches. There's literally no mana shuffle there is no chat rooms to play with people in rank. It's been like 15 years this game been out and we can't even have something as simple as this. This game shouldn't be adding money by players but the devs. They make billions of dollars of this ****…
1 vote -
Yargle Achievements Not Tracking
Game won in Pioneer ranked queue using all vanilla creatures no achievement awarded.
Combat damage dealt with Yargle is also apparently not tracking either.
This event seemed fun but it's unfortunate that there's these bugs, it sucks the fun out of it to complete the achievement and not get rewarded for it.
5 votes -
Loss of game wins playing standard ranked
I’m currently ranked Silver Tier 3. My iPad Air has some game wins with an extra mark on the meter. Sometimes the game will fix itself and remove the mark. The game had me at one win at tier 3 then I finally won another game and it marked the two marks for the win. I needed to win again to advance to their 2. I lost the next game and the system took away a mark. Is this normal for game play? I lost another game and it took away another mark basically showing me with only…
1 vote -
Can't sideboard in Historic Metagame Challenge Bo3 Event
I can't access my full sideboard in the Historic Metagame Challenge Bo3 event. In Ranked historic Bo3 it's fine, but in the event it added an additional Lurrus of the Dream Den to my sideboard. Because of this I can only access my Bo1 cards and am locked out of my full sideboard
5 votes
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