MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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623 results found
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Mastery Pass Rewards and other Quest Rewards Not Received
Mastery Pass Rewards and other Quest Rewards Not Received for past two days.
3 votes -
Missing Fleem Rewards
Missing Fleem rewards. Purchased mastery pass and competed in limited events prior to the deadline and still have not received Fleem rewards. Please help!!
3 votes -
Death By Vanilla Achievement not received on mac
My most recent match from this log was in Pioneer play. I cast two creatures, both had no abilities. I won the game, I did not receive the achievement. It's maddening, this achievement is a pain and when I complete the feat as described there is no reward.
3 votes -
BUG: Did not recieve quest reward for doing 3 matches in Quick Draft
I did a Quick Draft today after the quest for doing 3 Quick Draft matches appeared and won 3 times and lost 3 times, and did not receive any credit for the quest that gives 1000 gold and requires me to complete 3 Quick Draft matches. Attached is the log file.
1 vote -
Gold currency poofed
I was saving up to buy some packs, next thing I know my 4K gold is just gone 😢 I didn’t buy anything
1 vote -
Gems instead of rare card in EOE pack
I just got 20 gems in my EOE pack instead of a second rare card, although i dont't have all the rare cards in the set.
5 votes -
When I open pacs it keeps identifying Snakeskin Vail as a new card. I already have 4 copies in my collection.
When I open Dragonstorm packs it keeps identifying Snakeskin Vail as a new card even though I have 4 in my collection.
1 vote -
What an adventure!
You're well on your way to being a great Planeswalker.
You got a Quest. If you complete it, you'll get a reward.
Go here when you're ready to play a game.(your quest, wizards, is to fix this interaction popping up EVERY TIME i land on the main page.)
3 votes -
The card SHOCK in the new expansion always shows as a NEW card received when I get another one.
So far, I have received at least 7 SHOCK cards from opening packs, but every time it shows as the first time I've received it. I should be receiving common wild cards since I already have 4 copies of SHOCk.
2 votes -
draft does not track wins or losses
In Premier Remix Draft: Artifacts, I keep playing games and they do not get recorded. After every game, victory or defeat, it keeps showing that I'm 0-1. It's cool to get free games, I guess, but my deck is sweet and I would have gotten to 7 wins, but no reward.
5 votes -
vault rewards isn't working
Vault icon is lit up and rewards are at 102%. When going to click on "vault rewards" icon to receive rewards. Game goes to loading screen and then just spins back to home page. No rewards received. Icon still lit up to display rewards are available.
3 votes -
Product Suggestion
Bought 10 Takir packs for gold - got 2 more of Waystone Guidance, which i already had 4 of - please return lost wildcards
1 vote -
Bug to proceed paiement for the preorder
I(ve an issue about hte preorder with the 50 packs EoE. It says The browser or embedded browser is not compatible with the 3d-secure authentification. I've this issue only with this preorder, not the others (yeah I tried ^^)
2 votes -
Stop Rewarding Trolls
MTGA rewards and encourages timer trolling in a number of ways I will detail here.
Lack of a chat means complete anonymity and a lack of social pressure against trolling. There is no way to socially punish trolls or discourage trolls through community action in chats. You may have removed chats to stop abuse, but the truth is you've stopped social pressure against abuse
Lack of a report feature within the app means that players also can't effectively get WOTC attention on the issue. Hiding the ability to report a player behind the bug reports, and putting that bug…
2 votes -
Cannot view table when drafting
While playing mobile on Android device I cannot click on my name to view the draft table and see where the packs are currently sitting.
1 vote -
Basic Social Functions
Hey everyone! Long time Magic fan here - I think a HUGE weakness of Arena is that there are almost NO ways for me to onboard other people into the game or to maintain interest among friends. One of the reasons this game still exists in general is the social component of playing in paper which allows players to keep each other interested (and invested) in the game.
Here are some basic social functions that would give us ways to interact with friends and therefore maintain broader interest in the long term:
Friend people you meet
This is a basic…
224 votes -
Arena Quick Draft Quest Not Completeing
I have been attempting to complete the quick draft arena quest and have spent gems on several runs now only to have it remain at 2. I am doing Quick Draft Final Fantasy, please advise, I would not have spent the gems on this if i knew the quest was not going to provide me the reward.
3 votes -
Alchemy Edge of Eternities packs did not give me Edge of Eternities rares after becoming rare-complete, as per the rules.
I just received 20 gems instead of receiving non-Alchemy Edge of Eternity rares, as I should have. I have completed all Alchemy Edge of Eternities rares (except for lands which I have from other sets).
2 votes -
Application did not record me my wins and I didn't get my rewards.
I just completed an Arena Powered event and I had a record of 4-3. However it only recorded 1 win and I was only paid out 1 win. I feel cheated out of my rewards for such an expensive event. Please fix this because it really ruins the experience when one pays for an expensive event but gets essentially no reward. If you have anyway to verify records or number of games by an account, you will see that I have more games played or won than just 1-3.
1 vote -
Set Completion affected by new duplicate protection
Realized I was close to having a 'mythic complete' set for Outlaws of Thunder Junction and decided to go for it so I could get the "Completionist" title reward from the Achievements.
With the new duplicate protection for different sets, the UI says I have all 4 copies of Terror of the Peaks since I have a total of 4 across the M21 and OTJ versions. The Set Completion tracker also has a big glowing "Mythic Complete" outline, however the achievement has not triggered and registered that I have successfully completed a set.
Thanks.
5 votes
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