MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4118 results found
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Not able to change pet in deck edit mode
I got several pets.
If I try to change it on my profile they all show up, but in the deck edit mode I just get a blank screen.Version: 2026.55.0.10999.1225076
7 votes -
Unable to change companion when editing a deck.
Unable to change companion when editing a deck. I currently have the winter tree and it doesn't show me any other options.
I even tried going to profile and changing my default program to my cat and it acts like it works but when I go to edit my deck and check my companion it still shows the winter tree.7 votes -
Give me my money back
This problem with the screen locking, game freezing, unable to even concede the match has been happening to me since the last update. Now, with absolutely no cards in hand, and no abilities to activate, my timer rope comes up and I'm unable to do anything. I was already upset because of the amount of matches I'd lost during ranked limited play because of this bug, but now I had to restart the client in the middle of a match during the Lorwyn Eclipsed win a box event, and it counted the match as a loss. You are losing my confidence that you care about anything other than money. This the 4th time I've reported this bug and I've seen no responses, no attempt to refund any gems that have been lost because of this bug. I'm sure you don't care, but you about to lose a customer, that actually spends money btw.
This problem with the screen locking, game freezing, unable to even concede the match has been happening to me since the last update. Now, with absolutely no cards in hand, and no abilities to activate, my timer rope comes up and I'm unable to do anything. I was already upset because of the amount of matches I'd lost during ranked limited play because of this bug, but now I had to restart the client in the middle of a match during the Lorwyn Eclipsed win a box event, and it counted the match as a loss. You are losing my…
4 votes -
Spark
MAKE SPARK SHUT THE FUСK UP! ARE YOU STUPID? JUST DO IT!
6 votes -
Play 3 cars then game uses my timeouts as though i am not playing.
I play three turns then games freezes not allowing me to play then uses my timeouts so i lose. It has done this mostly on opponents turn. No matter what i press nothing happens. I have rebooted, performed uninstall / re-install, and performed local repaiar with no results. Please help.
4 votes -
cant sacrifice map token
When I try to sacrifice a map token or really it seems sacrifice anything the game freezes. Only when playing on mobile, for me iOS. This has been consistent every time I try to sac something since the TMNT update last week. It does not happen on PC but most of my opportunity to play this game in on mobile.
4 votes -
4 votes
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Game unplayable, freezes constantly
Since the latest TNMT update the game has become nearly unplayable. It freezes multiple times per match. If I’m lucky I can exit and reenter quickly enough, but most of the time that doesn’t work and sometimes the match is counted as a loss regardless. I’m on the lates iPad OS. This is a serious problem you need to fix immediately. Can’t imagine I’m the only one affected. I am not going to risk putting any actual money into this game until it is fixed as it is too much of a risk that I’ll lose because of this bug. It seems to have a particular problem with sacrificing food tokens, but seems to freeze after a huge range of triggered events.
Since the latest TNMT update the game has become nearly unplayable. It freezes multiple times per match. If I’m lucky I can exit and reenter quickly enough, but most of the time that doesn’t work and sometimes the match is counted as a loss regardless. I’m on the lates iPad OS. This is a serious problem you need to fix immediately. Can’t imagine I’m the only one affected. I am not going to risk putting any actual money into this game until it is fixed as it is too much of a risk that I’ll lose because of this bug.…
4 votes -
MTG Arena
Using mobile platform on an android phone with up to date client. Game freezes during bot matches. It happens always during the bot's turn. It will look like Sparky is trying to make a decision, but will never advance. I have waited until the app times out and restarts. I have not tried to replicate this on PC so I do not know if it is mobile only.
4 votes -
Can't remove obnoxious tutorial faerie
Recently re awakened the annoying little tutorial faerie after having played without it's presence for months. Now it pops up and annoys me every time I go to switch decks or edit my decks and no matter what I do it won't go away! I've gone to settings, I've replayed the tutorial and hit skip tutorial, I've gone to account preferences and looked but can find no way of turning it off and it's really starting to grind on me to the point that I'm shouting at my phone for it to STFU and go away! Please for the love of all that is holy help me kill it for good!
Recently re awakened the annoying little tutorial faerie after having played without it's presence for months. Now it pops up and annoys me every time I go to switch decks or edit my decks and no matter what I do it won't go away! I've gone to settings, I've replayed the tutorial and hit skip tutorial, I've gone to account preferences and looked but can find no way of turning it off and it's really starting to grind on me to the point that I'm shouting at my phone for it to STFU and go away! Please for the love…
5 votes -
Gem Store
SavageScotsman#40914
I went to purchase the £44.99 which i believe is 9200 gems. It came up with the error...
"Error: you already own this item"
"Store Error: Store purchase failed duplicate transaction"
It only happens with this gem pack.
I am using android mobile and android tablet. Both Samsung. I have tried:-restarting game.
-restarting phone.
-uninstalling game app.On both devices.
I already reported this to customer service who told me to post here.
7 votes -
5 votes
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Time extension and auto concede happening during opponent's turn while waiting on their action to resolve on android
Turn auto concede off during opponents turn qnd make it only available during one's own turn
4 votes -
All-Out Assault untapping attacking creatures an extra time
All-Out Assault's untap clause reads "when you next attack this turn, untap each creature you control." This wording means it untaps them the first time they attack, meaning that if they attack a second time in the extra combat the card creates, they will not untap a second time. However, I just witnessed someone play it, attack, have it untap their creatures, then attack with all their creatures again and have them be untapped to block on my turn.
28 votes -
Using up time extensions/autoconceding when tapped out and waiting for opponent to resolve card
Playing on iOS. Has happened twice in as many games today, my opponent will have triggers on the stack and my rope will burn down like I have priority, even when I’m tapped out and have nothing to do/interact with. I can’t pass or do anything and then I autoconcede due to not interacting even though I can’t. I will not be playing ranked until I know this issue has resolved.
5 votes -
Text display issues
Cards not displaying text properly.
5 votes -
Recurring bug
There is a recurring bug which stops the duel and takes as if the resolution of the effect is pending by my initiative and then makes me lose by inactivity when I can't interact with it
5 votes -
Game freezing
I was going to post a complaint about how the game is STILL freezing...DAYS later...but then I saw about a million other complaints that you seemingly ignore. Public opinion about your **** game is dropping like a stone. At least I didn't lose entry fees like half the players in these complaints who relied on you to do your job. Ouch...
5 votes -
The opponent stacked a massive number of triggers. Their turn timer ran out before the stack finished resolving, but the system incorrectly
The opponent stacked a massive number of triggers. Their turn timer ran out before the stack finished resolving, but the system incorrectly flagged ME for timing out and handed me a loss
5 votes -
layers incorrect since lates update. cant change companion in deck builder, main screen dailys hidden behind goblin, cant change deck format
- Cannot see daily or regular challenge text over new goblin avatar. layers are messed up easy fix. 2.Deck builder, if duplicate deck is made or changing deck from alchemy to standard the drop down text is layered behind everything and cannot change deck format anymore. 3.Changing companion in deck format is null, no companions show up at all.
cheers and happy new year. Minor issues/ fixes but im sure people are crying over this.
6 votes
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