MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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539 results found
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Games keeps on crashing even with stable internet. It keeps on disconnecting even with stable internet.
The game keeps on crashing and disconnecting even with stable internet. I play on PC/Laptop and my specs are acceptable. I tried lowering the graphics but it still keeps on disconnecting. Need help with this matter, the game is no longer fun when you can't play properly.
1 vote -
Updtate bug : draft ff
I was drafting ff then suddenly the system crashed and after a few minutes I realized that it was due to eoe upgrade, but i lost my coins and cant even draft and play. I want my coins back
3 votes -
Deterministic infinite loop with Ashaya and Mythweaver Poq should end in a draw
Probably already out there, but adding more to it.
Steps to reproduce: Have Ashaya, Soul of the Wild on the board and play Mythweaver Poq
Platform: PC
Result: A duplicate Poq is spawned, triggering landfall effects including its own (not the original one's because it's a "once" trigger) one before being evicted as a Legendary duplicate. And it goes on forever since it's not a "may" effect, even after both players' decision timers run out; and my game crashed, don't know about the opponents'.
Expected result: Game drawn.
Workaround: Detect it and draw the game? Since it's a two-card…
4 votes -
Arena freezing on MacOS
Arena freezing on MacOS at load screen. Usually crashes at "Requesting Format Data" - if I get past that, then it crashes and gives an "unable to get collection" error. I've done a thorough uninstall / reinstall and even went so far as to reset my Mac to factory settings - problem persists. And, just for added fun, the first time I tried to submit this report this website sent me to a 404 after I clicked "Post Idea." Super cool.
Please fix.3 votes -
Can’t submit deck for Powered Cube
I finished a draft for Powered Cube, but my game crashed during deckbuilding. Now the game won’t let me submit my deck. Even after repairing game files, still won’t work.
9 votes -
Bought pass, then service not available!
Great! Afer buying the season pass, the game crashed and since then I'm no longer able to connect. Great buisness plan, will definetily generate more customers!
Great job, each and every new release the same!
3 votes -
Smothering tithe crashing the game
On android, Playing against sparky, whenever I attempt to play a smothering tithe it closes the game
1 vote -
DRAFT BROKEN
This is the second time I'm losing gems due to issue with draft, first when the game crashed during drafting and now whenthe event died and I couldn't play any games. Please fix this and return my gems back...
3 votes -
Sheoldred the apocalypse crashes game
Anytime I play sheoldred the apocalypse after the new update, my game closes on mobile and will not let me back in, im assuming until my timeouts have been used and ive forfeit the match
1 vote -
inescapable infinite loops should auto draw.
I understand peoples hates for infinite loops, but they happen. I do agree with others with loops that have a potential end being optimized either speeding them up or skipping to a specific number of repeats.
HOWEVER! My issue is more for loops that have no ends! In paper magic this results in an auto draw. If there is no way to end the loop the game needs to auto-draw instead of crashing the game. If a player has access to a spell that could end the loop either give them the option to draw, or end it after…
3 votes -
Cheaters
Game crashed in mythic after I cast the winning play an no matter how fast I try to reconnect after the BS freeze the game will not relog until I time out even though it's less then a minute or the time it takes when a salty opponent who is roping.
3 votes -
When playing certain spell on the app, the game crashes. Uro and Nissa are off the top of my head but there are others.
When on mobile, the game crashes whenever certain spells are played, a couple of examples are Uro and Nissa who shakes the world. But there are more.
1 vote -
Game crashed on cracking fetch land
I activated Flooded Strand on my opponents end step.
The game then froze. I closed it, and reopened. By the time I restarted, i had timed out on the fetch, and I lost the game.
Also, all the numbers for library,hand size, etc were at 999 see screenshot)Windows 10.
1 vote -
Scute swarm
Scute swarm token generation wasn't showing the correct amount of tokens and capped at what it showed at around the screenshot below. After this my game slowed down progressively more and more and timeout was being shown for me as he was playing lands and generating more scute swarm. Made my phone very hot and made my music player stop and eventually crashed my game.
3 votes -
CRITICAL Bug: It is possible to run certain Illegal Cards in Alchemy
You can currently run certain cards that should not be legal in the Alchemy format in Alchemy. This was tested on PC.
Steps to reproduce:
1. Create a deck for the Timeless format. Include only Alchemy legal cards. Then, add cards that an Alchemy card conjures into the deck as well. Examples are Siege Rhino (conjured by Call the Crash) or Lightning Bolt (conjured by Idris, the Hydrostatic Surge).
2. Switch the deck's format to Alchemy and return to the deck view screen. The illegal cards will be highlighted in red, but no prompt will appear to inform of…1 vote -
VERY URGENT CONNECTION ISSUE
The same problem as always. The match suddenly crashes WITHOUT ANY REASON, because I have a 5G connection and I haven't any problem with ALL other apps. This time "Waiting for the server" is currently lasting for a very long time and the app seems not capable of reestablishing connection. PLEASE SOLVE THE PROBLEM! Do you hear us? Do you care about the game problems?
3 votes -
Never received my renewal egg the game crashed when I tried to open it. Relogged and nothing is appearing.
Arena is having some big issues nothing seems to be working for me right now. My egg did not give me my rewards.
2 votes -
Hospital room crashes mtga on pixel phone
Playing on my pixel phone hospital room (the room card) bugged out and made me restart the app and rejoin the game, making the card unplayable. Lost two games with it in my hand. Very frustrating.
1 vote -
My season rewards were not received
My season rewards were not received, I am still in Mythic, which took me much suffering, now earlier this evening july 29th I opened the egg in my arena in pc, then the game crashed, not only I was not able to see beyond the first page, I never knew what actually was given, then My rank is still mythic and I only got the 3 auto packs, no 5 packs from mythic rewards given.. please help me.
3 votes -
Subject: Game Freeze Bug – Request for Fix and Draft Match Compensation
Dear MTG Arena Support,
I'm writing to report a recurring and serious issue I've been experiencing while playing MTG Arena.
During gameplay, the game suddenly freezes and causes my entire computer to become unresponsive. None of the keys work, and I am forced to perform a manual shutdown. This has happened multiple times recently, including during a draft match, which I ended up losing due to the crash.
I have already taken the following steps:
Verified that all my drivers are up to date
Uninstalled and reinstalled the game
Unfortunately, the issue persists. It’s becoming increasingly frequent and is…
1 vote
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