MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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4121 results found
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Opening hand is missing
After match creation was made, the first screen after the "battlefield" loads, is where you select your hand or mulligan. This overlay/splash screen is missing! Nothing happens after that. You can emote, view deck, or click setting.
7 votes -
App freezing
Can’t play a game; sometimes gets stuck on the loading screen and sometimes loads a player but then no one can play cards. Tried restarting my phone, restarting WiFi, logging out and then back in, deleting and redownloading the app, closing all other apps, and it’s still happening
7 votes -
Bug - Can't play since just before 5:00 PM EST
Since my draft failed around 17:00 EST, I have not been able to have a match.
The client freezes at the opponents hand selection, without showing me my card selections.
This has happened 3 time since 16:45 pm, and add the draft that I lost my admission to.7 votes -
Final Fantasy Quickdraft Error
I was trying to run through a Final Fantasy Quickdraft, but I the matches I load into don't present starting cards, and I can't exit. I don't want to take a loss for this match I can't play.
5 votes -
CANNOT BUY GEMS
I use a Macbook. I cannot buy gems as I get stuck on the loading screen every time I try. Is the client freezing or something else? I want to give you money but you will not fix this bug.
9 votes -
[bug] You cannot identify the original ability that caused Firebender Ascension to trigger
When the triggered abilities of Firebender Ascension are placed on the stack, it is impossible to determine which original ability caused each individual trigger.
Steps to reproduce
- Have the setting enabled that allows you to choose the order in which triggered abilities are put onto the stack.
- Control multiple creatures that have abilities which trigger when they attack, along with Firebender Ascension.
- Attack with those creatures.
- Put the creatures’ attack-triggered abilities onto the stack.
- A screen opens allowing you to choose the order in which the Firebender Ascension triggers—triggered by those creatures’ abilities triggering—are put onto the stack.
At this point, multiple Firebender Ascension abilities are placed onto the stack, but you cannot check which creature ability each of them originated from — that is, which ability will be copied when the Firebender Ascension ability resolves.
When putting the Firebender Ascension abilities onto the stack, only the creature ability that is on the top of the stack is displayed.
When you hover the cursor over a Firebender Ascension trigger, the original creature ability is highlighted, but in reality you can only confirm whether it corresponds to the creature ability currently on the top of the stack.
If three or more creature abilities have triggered, it becomes impossible to determine which Firebender Ascension trigger corresponds to any creature ability below the top of the stack.As a result, the ability you intend to copy may not be the one that actually gets copied, which can affect gameplay.
When the triggered abilities of Firebender Ascension are placed on the stack, it is impossible to determine which original ability caused each individual trigger.
Steps to reproduce
- Have the setting enabled that allows you to choose the order in which triggered abilities are put onto the stack.
- Control multiple creatures that have abilities which trigger when they attack, along with Firebender Ascension.
- Attack with those creatures.
- Put the creatures’ attack-triggered abilities onto the stack.
- A screen opens allowing you to choose the order in which the Firebender Ascension triggers—triggered by those creatures’ abilities triggering—are put onto the stack.
At this…
6 votes -
7 cards sideboard in Bo3 ranked games
Recently I'm having this issue in Timeless Bo3 Ranked games in which I can only sideboard 7 cards. I have checked that the decks have been defined as Traditional Timeless in the deck editor tab.
25 votes -
companion pet not showing
pets not showing.
my pets are not apearing since last patch
5 votes -
Crash QuickDraft - Black cards with no text
Hi. I just launched a quick draft in Final Fantasy few minutes ago. From first pick, the cards appear black, with no text and details.
I play on windows. Didn't do anything special, just paid my 5k gold.
I did try to restart the game a couple of times (didn't work very well by the way, crashing a dozen times).
I would like to be refunded please5 votes -
7 votes
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Into the Flodmaw/Shelterd by Ghosts and Yera and Oski, Weaver and Guide
First, i played Yera and Oski, Weaver and Guide.
In my opponent's turn, he played a Sheltered by Ghost on a Hired claw.
In my next turn, i played Into the flowmaw on the Hired claw.
Instead of getting back my Oski, Weaver and Guide, seeing his hand and choosing a card type, i got the situation in the attached Screenshot. I coult not choose any Card Type, see my opponents hand or submit anything. I got a Surveil tool tip?It is on PC
I should be able to choose a non-creature Type and also submit my choice.10 votes -
Black screen when trying to access my account
Since the last update for Lorwyn Eclipsed, I cannot access my account any more. If I login to my account, I either just get a black screen or a stuck "waiting for server" screen.
I already tried everything that is suggested. Even tried it on different devices.
What is interesting though, is that if I create a new account, it will launch the new account and I can play. Just my regular account won't load up at all.
Now I am really afraid, that all my stuff after years of collecting is gone. Please take a look at this issue, thank you!
Since the last update for Lorwyn Eclipsed, I cannot access my account any more. If I login to my account, I either just get a black screen or a stuck "waiting for server" screen.
I already tried everything that is suggested. Even tried it on different devices.
What is interesting though, is that if I create a new account, it will launch the new account and I can play. Just my regular account won't load up at all.
Now I am really afraid, that all my stuff after years of collecting is gone. Please take a look at this issue,…
3 votes -
deck type
Can't change deck type in deck details screen. The deck type list keeps behind other interface layers and cannot be selected, makes impossible to change the deck type.
6 votes -
Jumbo cactuar damage allocation
During a game my jumbo cactuar with +3/+3 and trample was blocked by opponents Diamond Weapon and I had to manualy allocate damage: 8 clicks on the Diamond Weapon and the remaining 995 clicks on my opponent. I imagine there will be other cases where this would occur. This should somehow be resolved automaticaly; a thousand clicks is to much to do manualy :) (luckily my opponent conceded)
21 votes -
6 votes
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Ban Kona in BO1
Not playing Standard or spending money on Arena until Kona is banned.
5 votes -
Didn't receive Fleem rewards
I didn't receive the Fleem avatar and the other rewards, despite me having fulfilled the requirements (i.e. mastery packs, packs, etc.)
12 votes -
Bug in cards
When u cast Kavaero, Mind-Bitten and it enters as a copy of Bringer of the Last Gift players sacfirice createure but they shouldnt, coz it says IF U CAST BRINGER OF THE LAST GIFT and opponent DIDNT CAST BRINGER OF THE LAST GIFT but he casted KAVAERO. EXPLAIN!
2 votes -
Dark patterns. Forcing us to events in game menus.
Feedback for WOTC.
The ability to give feedback is extremely polluted, by your design. Do you believe this is good for your customers to not be able to report players easily for stalling? And leaving feedback for you to improve?
You have changed the in game menus so that instead of being able to play Standard, Alchemy games etc you are priming me for the events I have 0 interest in. This is a dark design pattern and a manipulation trick that is toxic. I do not want to have to press esc just to get into the menu I want to have to press "Play" again to get into my games. You should be ashamed of yourselves for milking out every cent from your customers and also providing a ton of useless content that does absolutely nothing for most players other than increasing game time. You have lost my respect. I hope you regain it.
Feedback for WOTC.
The ability to give feedback is extremely polluted, by your design. Do you believe this is good for your customers to not be able to report players easily for stalling? And leaving feedback for you to improve?
You have changed the in game menus so that instead of being able to play Standard, Alchemy games etc you are priming me for the events I have 0 interest in. This is a dark design pattern and a manipulation trick that is toxic. I do not want to have to press esc just to get into the menu I…
3 votes -
Powered Cube Draft Pricing/Rewards
Can you bring back the old prize structure for the Powered Cube Draft, at least for the traditional queue? Paying full price for a phantom event and goin 1-2 or 2-1 feels bad and makes the games not fun. Best part of cube is being able to try new things that you wouldn’t normally be able to do, but with too heavy prizing I’m force to “try hard” so I can win which diminishes the fun factor. Going 2-1 and being able to draft again should be the bare minimum.
9 votes
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