MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3989 results found
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Beginning of match bug
At the beginning of the match, no hand is drawn, no ability to concede, and the timer runs out but doesnt end the match, and all counters are at 999.
9 votes -
Connection Issues
Despite my connection being absolutely fine; able to access the internet with normal speeds, when I connect to an opponent I either get no hands loading in (i.e the mulligan screen, shown in image 1), or my hand loads after mulliganing, but then I get the timeout bar which just sits at 0 (shown in images 2 and 3). I've gone from playing consistently for a several hours to now having not been able to play a single game for an hour and a half.
8 votes -
Locking screen
Since last update. Constant game lock. Reconnect required
6 votes -
I haven't received the pre-order package for the SOS card.
This actually caused me some trouble and inconvenience.
4 votes -
Drafting disconnected
I was in a Secrets of Strixhaven draft and I got disconnected during the draft portion. When I was able to log back the draft was over and my deck is now a lot of autopicks. I ask for reimbursement because my Primsmari deck was ruined.
3 votes -
Partial interface blocked
Dear devs,
Seems that the TMNT patch in Android has come with an intermitent bug:After undetermined action the cards in the play are not rearranged to minimize space and blocks most of the interface, you can hold to see the cards, open the config (as if going to surrender) but you cannot click to maximize your hand nor click skip all phases (the Next button is disabled).
The timer appears as if i had priority.This is causing loses and frustration because closing and opening the app seems to be a worlaround, but in Android the losing screen takes MINUTES, by the time I can join the game i have already lost due to being AFK trying to log in back.
In case it helps one of the times i was in my oppponent turn, just uses Mondrak dominus ability, sacrificed two creatures to get the indestructible counter and after that i got stuck (my turn did not start).
In other ocasión (a different match) i got a card returned to my hand during my turn and blocked UI again (as described above).
I really hope this does not cause a player dropout for the teenage mutante ninja turtles, because It is really frustating and i do not feel like playing if every other match ill have to reconnect to lose for being AFK.
Thank you in avance for your help and work.
Best regardsDear devs,
Seems that the TMNT patch in Android has come with an intermitent bug:After undetermined action the cards in the play are not rearranged to minimize space and blocks most of the interface, you can hold to see the cards, open the config (as if going to surrender) but you cannot click to maximize your hand nor click skip all phases (the Next button is disabled).
The timer appears as if i had priority.This is causing loses and frustration because closing and opening the app seems to be a worlaround, but in Android the losing screen takes…
4 votes -
Secre
Secrets of Strixhaven dropped today and i didnt get my ordered draft bundle. So WOTC i saw many people havi ng the same issue on reddit, so maybe we'll get a refund?
I know mistakes are human so dont stress out and enjoy the new set!4 votes -
firebender ascension doesn't identify the triggers and doesn't place triggers in the same order consisently
It is impossible to correctly order the triggers for Firebender Ascension when it does not indicate which triggers are which. To further complicate the issue, Arena does not order them the same way each time. This is a major flaw that has to be fixed.
6 votes -
Sparky shows up after update even for players who have the tutorial complete
Sparky shows up after update even for players who have the tutorial complete
Its not fixable by uninstall install and it's not the equipment I use. I use a android 15 mobile phone and this occurs to me in mobile I haven't check in pc but from what I see here other players same issue with pc. Fix when you can please arena IT team. It seems to be on your side.9 votes -
i was playing with my friend when he got disconnected and i got stuck in the loading screen of the challenge
i was playing with my friend when he got disconnected and i got stuck in the loading screen of the challenge
6 votes -
new customer support format
you need to completely overhaul your customer support for this product these threads we vote on are so nontransparent and many overlap. when we do get the reply to a ticket is just check the thread. the game is becoming increasingly unplayable with every recent update and it seems as if you all do not care. There's no explanation of what's being done about these bugs and no actual support is being given to fix them.
4 votes -
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
Have a deck that is traditional historic format and when I go to change the format in the dropdown menu, it hides behind other UI
6 votes -
13/15 games land screwed or flooded with 24 lands, 2 fetches, and a 60 card deck. 1/2 games not opening hand
13/15 games land screwed or flooded with 24 lands, 2 fetches, and a 60 card deck. 1/2 games not opening hand land screwed/flooded, stuck at 3 lands until turn 5. So basically 14/15 games lands are messed. That's pretty high.
5 votes -
Why is this stupidity still allowed?
I'm being forced to watch these clowns go infinite and unpunished for abusing the system like this, infinite creatures, I have to manually click on everything even though I have "Resolve All" clicked, my timer running out while the other player just continues, FIX THIS TRASH. Oh and Alchemy cards? Trash, remove them all from Historic and Brawl already, if you need to create such a trash thing like Alchemy cards then KEEP THEM IN ALCHEMY.
You guys are ruining the game by allowing people to have these infinite combos go unchecked, they know they lose so they try to force the opponent to quit by abusing the game.
I'm being forced to watch these clowns go infinite and unpunished for abusing the system like this, infinite creatures, I have to manually click on everything even though I have "Resolve All" clicked, my timer running out while the other player just continues, FIX THIS TRASH. Oh and Alchemy cards? Trash, remove them all from Historic and Brawl already, if you need to create such a trash thing like Alchemy cards then KEEP THEM IN ALCHEMY.
You guys are ruining the game by allowing people to have these infinite combos go unchecked, they know they lose so they try to…
4 votes -
Companions bugged, not interactable/don't play enter animation
Companions have been bugged for a while now, the animation they play when entering the battlefield is sped up, they kind of zoom onto the battlefield instead of playing their enter animation. The opponents companion is also not interactable, used to you could click on the opponents companion and it would do an animation, but for a while now that has not been working.
7 votes -
starting hand with mana of the same color
Extremely often my starting hand in limited has only 2 lands of the same color, even after 2 mulligans, despite the 40 card deck having 40 lands equally divided between 2 colors. The algorithm that picks the land in a starting hand seems rigged.
5 votes -
Deck details/ change name issue
When deck building if I select deck details I’m unable to return to deck building as it won’t allow me to select the back button and instead selects the change name option and forces me to exit deck building every time
8 votes -
Historic brawl quickplay without alchemy cards
Wizards please, alchemy is trash dog doodoo
3 votes -
Tokens
This is two fold, but my game stopped spawning tokens at 256 goblins and also there should be a faster way to mass block with tokens or just in general. I timed out on mobile trying to make all the blocks. Combined it cost me the win. I understand there are limits to the software especially mobile but it's just kind of annoying.
6 votes -
Tutorial Faerie never stops talking
I did all the tutorials a couple of years ago, completing anything the Faerie needs to talk to me about. I've since reinstalled on another device. Ever since, every single time I am on the main page, it goes through a tutorial animation.
“What an adventure! You're well on your way to becoming a great planeswalker.” Etc etc up to the point where it's telling me what daily quests are. It tells me to go “here” to play my next match, but it's hovering over buttons that are not there anymore.
While not game breaking, this is incredibly obnoxious and I would like to turn her off! If I go to even the shop, deck building, whatever… back to home screen to play and “What an adventure! You're well on your way to…”
Please shut her up! Especially after a loss it makes me want to quit. "What an adventure!" indeed.
I did all the tutorials a couple of years ago, completing anything the Faerie needs to talk to me about. I've since reinstalled on another device. Ever since, every single time I am on the main page, it goes through a tutorial animation.
“What an adventure! You're well on your way to becoming a great planeswalker.” Etc etc up to the point where it's telling me what daily quests are. It tells me to go “here” to play my next match, but it's hovering over buttons that are not there anymore.
While not game breaking, this is incredibly obnoxious…
4 votes
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