MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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540 results found
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Unable to play on the android app.
The app crashes every time I try to play a match. The only way around this is to select recently played to play a match. Still can't select a deck, I have to use the last one before the bug
2 votes -
Lost EoE Packs
I loaded onto MTG Arena and claimed my free EoE packs (3 of them). I also spent 2600 gold to purchase 2 more packs. When attempting to open them, the game kept crashing (about 3 times) and when I eventually got back in, the packs were gone.
I've checked my recent EoE cards, I've reset the app (Steam and iOS), and I've checked the store and they are not anywhere to be found.
Please can you get these packs back out to us...
3 votes -
Game crahes
Game crashes on android
1 vote -
Nova
Client crashes everytime I try to cast nova hellkite. Check the logs since update. I've attempted to cast it with 3 or 5 mana available and it crashes
1 vote -
Long river pull
Attempting to cast Long River Pull on IOS crashes the game, attempting to relaunch and rejoin the match only results in further crashes. Seems to be the result of a visual effect.
1 vote -
Arena starts a new game instead of rejoining the existing game after very short disconnect.
All of a sudden, during a draft game, Arena took me to the reconnect screen.
The game reconnected after a few seconds, maybe 5 seconds or so, and returned me to the Draft screen.
I assumed my game should still exist, since I had been disconnected for such a short time. If the game no longer existed, that would also be a bug, as the game is ending too soon after a disconnect.On the Draft screen, I pressed "Play" as soon as possible to reconnect to my game.
Instead of reconnecting, a new game started. After the second game…2 votes -
Keep getting disconnected on mobile even with full 5G+ signal. Frequently happening since latest patch.
Keep getting randomly disconnected since last patch on mobile. On top of that I still am unable to rejoin games if disconnected whether to the home screen on mobile or if the app crashes and I immediately reload into the app. It's been months now.
3 votes -
Game crashes and goes to android home screen when I press play in the initial scene since latest update
Make it work please
1 vote -
bug
Game crashed multiple times on starting new game when doing a quick draft event. Couldn't get past the waiting for opponent screen, you hear the game start sound and the game crashed. Happened about 5 times. Then it was just registered as a loss.
1 vote -
Omenpaths draft disappear
Same issue as boys down here. Event crashed while deck building.
1 vote -
Game locks up, "waiting for server" forever, sometimes ends match out of nowhere
I've had to stop playing. I haven't been able to play to the end of a game in a while. I hoped the new update would fix it. It doesn't.
The game has recently started locking up mid-match. It becomes impossible to do anything. Sometimes it takes me back to the main menu and then back into the match if I click "play." Sometimes it just hangs forever requiring a force-quit. Force-quitting the game and reopening it used to resume a match which was stuck on "waiting for server," but now it never works.
Also: the game has consistently crash…
3 votes -
Can't open cosmetics
The game crashes when I open the cosmetics section of the shop
1 vote -
GAME STOPS FOR NO REASON
GAME KEEPS CRASHING OUT AND WAITING ON SERVER IN THE MIDDLE OF PLAY!!!
1 vote -
One path draft unstable
During premier draft of through the omenpaths playing on iPad the game crashed and when reloaded immediately crashed again not even giving a starting screen. This repeated four or five times before the game loaded. As a result I lost my game as this process took over a minute.
1 vote -
Raal Conniving Infiltrator
Bug
When playing MTG Arena on Android, the app crashed when Raal, Conniving Infiltrator is played. This happened in two separate matches in the same event.
When the mana cost is paid, the icon on the card appears, the app freezes, and then, crashes.
This caused multiple losses in the event.
1 vote -
Game crashes every time a card is returned from the battlefield to a player or opponents hand. Android operating system
Has been going on since eternity cards were added
1 vote -
プレミアドラフト中にゲームが強制終了して、負けとなった
2025/5/5の21:55頃、ドラフトのゲーム中にいきなりゲームが強制終了して、添付の画面に移行しました。
2回ほど同じ現象が起こり、ゲームができない状態です。
アカウントはyamahahako#74998です。
参加ジェムの返金対応をお願いしたいです。At around 21:55 on 5/5/2025, during a draft game, the game suddenly crashed and the attached screen appeared.
The same thing has happened twice now, and I am currently unable to play the game.
My account is yamahahako#74998.
I would like a refund for the participation gems.3 votes -
But when casting A timeline culler
Froze consistently when trying to cast this . Then the game crashed. Tried three times
1 vote -
Can't do anything beyond initial screen
When entering the game at first everything is fine, but the second anything else is clicked on (decks, play, store, etc) the game crashes and lags, often showing a black screen or getting stuck on the loading screen. In the rare case that it does load, the lag is so bad that nothing can actually be pressed, so the game is completely unplayable. (On Mac)
2 votes -
draft
Powered Cube Draft Crashed after pick 5, just loaded 20,000 Gems
Log uploaded1 vote
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