MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3840 results found
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Customer service support is a joke
Every time that I have gotten a hold of customer service for wizards of the coast it has been days of waiting for replies... They need to have an instant chat they make so much money they can afford it!
3 votes -
Pick two draft vanished
Hi, I was playing pick two draft, then checking my quests and could not reenter or start a new run. The event just vanished. The other TMNT-events are still there. If the pick two draft event just ended, then it wasnt announced and I didnt get the gems for the wins I had.
Kind regards
4 votes -
Opponent ropes, warning message, attention please
Opponent ropes, warning message, when opponent finishes roping the options button disappears, music and animations "companion" still work but no other way to interact. Android tablet. Have repaired game files, 3 times now, can't play. Your attention would be appreciated.
5 votes -
4 votes
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Game Crashes Across Multiple Formats
I've had half a dozen games freeze & crash on me mid-match today, 2/24/2026 on my Android phone. I've played in Brawl, Standard, the Phantom Draft Mid-Week event & a Standard Event, & the same issue occurred.
I would make a decision on blocking an opponents creature, letting a spell resolve, et cetera, the game would get stuck in whatever turn step or part of the stacks resolution it was on, my timer would turn on even if I didn't have priority, & the game would freeze.
Even conceding the game doesn't work, as I can't leave the game. I can only emote to my opponent.
I've done multiple game file repairs from my phone, & none seemed to have resolved the issue.
I've had half a dozen games freeze & crash on me mid-match today, 2/24/2026 on my Android phone. I've played in Brawl, Standard, the Phantom Draft Mid-Week event & a Standard Event, & the same issue occurred.
I would make a decision on blocking an opponents creature, letting a spell resolve, et cetera, the game would get stuck in whatever turn step or part of the stacks resolution it was on, my timer would turn on even if I didn't have priority, & the game would freeze.
Even conceding the game doesn't work, as I can't leave the game. I…
5 votes -
Unable to change deck format
- Change existing deck format from Standard to On the Edge
- PC and iOS
- Change existing deck format from Standard to On the Edge. And then, it can not be changed the format.
- Bug fix immediately
- Refer attached file
- Nothing
5 votes -
Bug/Product suggestion
I'm unable to log in keeps telling me that it has timed out .
4 votes -
Authentication error
I have cleared the cache and restarted my phone...
It's not letting me log in.4 votes -
Network Status
Platform Server appears to be down
4 votes -
Card not working properly
Creating to many tokens
3 votes -
Bug - Doubling Season incorrectly affects Lore Counters put on Sagas during ETB
Senior Magic Editor and former Magic Rules Manager Matt Tabak has clarified that Doubling Season does not natively affect Sagas, as neither the ETB nor per-turn Lore Counters are effects:
https://bsky.app/profile/wotcmatt.bsky.social/post/3lrgrrdx2nk2m
"No, it’s one lore counter. Doubling Season won’t affect a Saga entering or the turn-based action of adding a lore counters because, as you noted, they were built to not be effects. #WotCstaff"
MTG:A should be updated to be correct, as the disparity between the official ruling and MTG:A is causing enormous confusion within the community.
3 votes -
Can't change the era of a deck in deck edit
when you try and change a deck from say Timeless to Historic in the deck editor, you can't do it.
KP
4 votes -
Protection from color
Just lost a ranked match because I couldn’t allocate where to send damage because my opponents creature had protection from green and it gave me no options but to sit there and concede.
1 vote -
Deck Image is shared with opponent before the game starts in new Challenge feature
In new Challenge Match feature, Deck Image of the selected deck is shared with my opponent when I clicked "Ready" button.
Not only this reveals some deck information in a out-of-game way, it spoiled our experience of popping out surprising cards in the game.
To avoid this, I need to use unrelated card image for all of my decks.I hope this "deck image feature" is removed as soon as possible, or at least, let me disable this feature.
5 votes -
Network error after draft
Network Error, unable to join event. Please try again later. This message appeared on after I finished drafting a Premier draft: Teenage Mutant Ninja Turtles. I spent 10,000 coins on the event, these coins are still gone from my bank and I am still unable to play the event.
3 votes -
Cannot log in cannot get on magic
Logging in using iPad or iPhone Incannot get to Home Screen.
3 votes -
Store Purchase Failed Duplicate Transaction
3-28-26
4x rare wildcard transaction failed. "Duplicate Transaction"/"You already own this item"
Restarted app
Restarted phone(android-Pixel 10 Pro w/ current OS at time of post)
Uninstalled/Installed appMy PC is unavailable to me at this time so I am unable to confirm or deny if the problem persists across platforms.
Error happened shortly after release of TMNT. I purchased several of the rare wildcard bundles one right after the other. It was like the eighth or ninth purchase when it failed.
I can still purchase everything else but not the 4x rare wildcard bundle.
I have NO DOUBT in my mind that the 4x rare wildcard bundle brings in tons of cash for WotC. Furthermore, it would seem this issue has plagued several individuals and I haven't seen a moderator reply. Where is the "We're aware of the problem and are currently working on a fix" or "sorry for the inconvenience folks"???
GET UP OFF YOUR *** guys! Someones dropping the ball here and needs a demotion for all this cash that is NOT going to the bank. You have customers standing here with wallets open and you got thumbs up your *****. This is poor pathetic performance for "professionals".
3-28-26
4x rare wildcard transaction failed. "Duplicate Transaction"/"You already own this item"
Restarted app
Restarted phone(android-Pixel 10 Pro w/ current OS at time of post)
Uninstalled/Installed appMy PC is unavailable to me at this time so I am unable to confirm or deny if the problem persists across platforms.
Error happened shortly after release of TMNT. I purchased several of the rare wildcard bundles one right after the other. It was like the eighth or ninth purchase when it failed.
I can still purchase everything else but not the 4x rare wildcard bundle.
I have NO DOUBT in my…
4 votes -
Battlefield placement of objects
Everything jumbled into center of battlefield. My lands on opponents side, his lands on mine. Lands over creatures unable to target opponents creatures for removal. Horrible mess.
3 votes -
i was playing with my friend when he got disconnected and i got stuck in the loading screen of the challenge
i was playing with my friend when he got disconnected and i got stuck in the loading screen of the challenge
5 votes -
Tutorial wisp keep popping up on my Home Screen
The tutorial wisp keeps on popping up every time I enter the Home Screen. Ever after completing all of my quest, it still says that I have a quest to complete. It is really annoying and is driving me insane!!! Why is there no option to turn it off!
8 votes
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