MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10237 results found
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quick draft loss after disconnet
Quick draft crashed
Game crashed twice during quick draft and i got two losses.
3 votes -
Moonmist
Playing Brawl on iPad, I cast Moonmist on my opponent’s combat phase during declare blockers step, expecting the instant to transform all my human werewolves, it did not. It worked for the pre-midnight hunt creatures but those humans that utilize the keyword Daybound/Nightbound did not transform. Lost match because of.
3 votes -
Free loss in quick draft
I was 2-2 in tarkir quick draft. I got connected into a match, but got "kicked out" to the quick draft screen. I clicked "play" and won the game, but after finishing it I got both a win and a loss, thus ending my draft. I want a refund.
2 votes -
Reporting bug with crystal barricade. Gives player hexproof yet still taking burn damage
Despite crystal barricade giving me hexproof. I still get hit with burn damage
6 votes -
Cori-Steel Cutter deserves a ban or mod
I've now come to the conclusion that Cori-Steel Cutter is not simply OP in the current meta, but "fundamentally broken" and needs a ban.
The card would be fine if the equipment attaching was free for the first Monk, but cost {1} otherwise, or if it cost 3 mana (e.g. Monestary Mentor) or if there was some initial spawning ramp-up cost (e.g. Drake Hatcher).
Instead we have a {1}1R rare artifact "prowess token" free-equip insta-spawner which is an insane power-creep and, to my knowledge, unprecedented in all of Magic's history.
This card is now on my, very limited, personal ban list and I refuse to play with or against it.
I've now come to the conclusion that Cori-Steel Cutter is not simply OP in the current meta, but "fundamentally broken" and needs a ban.
The card would be fine if the equipment attaching was free for the first Monk, but cost {1} otherwise, or if it cost 3 mana (e.g. Monestary Mentor) or if there was some initial spawning ramp-up cost (e.g. Drake Hatcher).
Instead we have a {1}1R rare artifact "prowess token" free-equip insta-spawner which is an insane power-creep and, to my knowledge, unprecedented in all of Magic's history.
This card is now on my, very limited, personal ban…
3 votes -
Android Loading Text Rendering Issue
Text on loading screens appears glitched with black spots on the white text
2 votes -
1 vote
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Arena client unusable on Mac
The Arena client is completely broken on Mac OS. For months, it has been slow, unresponsive, and crashes when opening any tabs including shop, decks, and even starting a new match. Since the update for Edge of Eternities, it has begun to crash my entire OS and cause full unprompted restarts.
I have repaired the files, uninstalled and reinstalled them through multiple platforms, and the issues persist. I cannot even open the settings menu in game to open a bug report and needed to come to the website manually.
1 vote -
Can not access or access edit deck after the latest update. When I click on the deck button the app closes or shuts down.
I am on apple phone. After the new update last night. I can not edit or access my decks. When I click on deck the app crashes and I have to reopen the app. Can you please patch this soon.
1 vote -
App losing connection during game play
I play the game on mobile on an android and I have been experiencing massive game play issues due to disconnections. I have my phone connected to different wifi networks so I'm fairly certain it is not the internet. What's weird is that I enjoy control style decks and the errors happen when I am "turning the corner" of the aggro decks. I get a waiting for server display on my screen and then kicked out to the home screen. This has been happening in about 90% of my matches. I have stopped playing ranked and I dare not play any events or drafts due to this issue. When kicked back to the home screen, if I click on play it will usually attempt to load me back into the game I was removed from but by that time I have usually passed a turn or two without doing anything which will result in a certain loss as the board state is unmanageable. i will only be playing "play que" and not spending any money on this game until it is resolved.
I play the game on mobile on an android and I have been experiencing massive game play issues due to disconnections. I have my phone connected to different wifi networks so I'm fairly certain it is not the internet. What's weird is that I enjoy control style decks and the errors happen when I am "turning the corner" of the aggro decks. I get a waiting for server display on my screen and then kicked out to the home screen. This has been happening in about 90% of my matches. I have stopped playing ranked and I dare not play…
1 vote -
Force Spike not legal in Brawl
Steps to reproduce:
1) craft a Force Spike from AA3
2) try to put it in a Brawl deckExpected result:
1) It should go inObserved result:
1) it's not actually visible in the search when your deck is set to "Brawl". it's just not legal in the format and I don't know why.1 vote -
ランク戦ヒストリックをプレイ中、『原始の征服者、エターリ』の能力によって追放されたカードが使えない
①ＰＣでランク戦ヒストリックをプレイ中、『原始の征服者、エターリ』の能力によって追放されたカードが使えなくなるバグが発生しています。
追放されたカードを使用するかどうか選択を求められますが、使用するという選択肢しか無く、それをクリックしたら能力は無効化され、追放状態で次のフェイズに進みます。
対戦相手がエターリを使用した場合、同じような状態になるかはまだ判りません。
原因の解明と修正をお願いします。1 vote -
Ureni of the Unwritten
Was playing againt Ureni of the Unwritten, turn 3 the player cast Urza's Incubator, and turn 4 he misses a land drop and cast Ureni paying 3 mana. I found another post here about the other Ureni card being cast by reduced cost of 2, guess that's not that rare of a problem.
1 vote -
Ureni of the Unwritten
Was playing againt Ureni of the Unwritten, turn 3 the player cast Urza's Incubator, and turn 4 he misses a land drop and cast Ureni paying 3 mana. I found another post here about the other Ureni card being cast by reduced cost of 2, guess that's not that rare of a problem.
1 vote -
Bug with heist not showing cards
I was playing an arena cube game on PC a few minutes ago and had Grenzo on board. At the beginning of my upkeep the heist triggers, and show three cards. I go back to the board to check before making my pick to make sure I had Zaelous Conscript exiled with Ashiok and do some math (the game was tight) and when I clicked to come back to the heist selection I couldn't see the cards. I tried to go back and forth to resolve the issue but nothing happened, and it endeded up skipping my turn due to timeout. My opponent won on the spot. It cost me a loss during a paid event.
I was playing an arena cube game on PC a few minutes ago and had Grenzo on board. At the beginning of my upkeep the heist triggers, and show three cards. I go back to the board to check before making my pick to make sure I had Zaelous Conscript exiled with Ashiok and do some math (the game was tight) and when I clicked to come back to the heist selection I couldn't see the cards. I tried to go back and forth to resolve the issue but nothing happened, and it endeded up skipping my turn due to…
1 vote -
Goldspan crash
After the most recent update, my Android Arena app crashes every time goldspan dragon attacks, whether it be on my side or the opponents. I can sometimes rejoin the match, but the next attack crashes it again.
1 vote -
Lost out on rewards due to bug not recording game Win and “you don’t give out rewards” is garbage.
When a customer loses out on a reward, item, etc. due to a failing on the part of your game and not of their own, your policy should be to compensate the player for that problem with your game and not be “we don’t give out gold, wild cards…”
As a player, my time can be sporadic at times and it is rather troublesome to 1) not receive a quick turnaround (such as with limited duration events) and 2) be punished for failings on your game’s side that cause results to not be recorded.
In this instance, my opponent conceded as I was attacking with lethal. I received the “Victory” splash screen. Then I got stuck at “waiting…” when it was trying to connect to the server. My laptop at the time had no issues connecting to the internet, verified via web browser search of “is MTG arena down?” That search reported that it wasn’t and to me showed I didn’t have a connection problem on my end (ie I’m connected to the internet and google’s search responded to the query). The game stuck at waiting until it reported an issue connecting with the server and prompted if I wanted to “Retry” which I selected. The game then crashed back to the initial loading screen and when I returned to the event, my win was not recorded on the rewards track.
I then submitted the bug report and attached the log as a good lil’ customer and about a day later got a “well it was a free to enter event so…” type reply that discounts spending time playing your game as “free”.
Given my limited play time, I was only able to play a little longer and managed to get in a win and hoped that I would get a reply, or be able to play again before the mid-week event ended. That wasn’t the case for either and as such I didn’t receive the reward for having 2 wins during the event (nor progress rewards for wins). Reporting this all got the “we don’t reward gold, wild cards, etc.” reply to which I am commenting on as they also said that if I thought it should be handled differently I should put it up here… so here it is.
Please tell me why this policy exists and how it harms Wizards in such a manner that awarding a random (likely uncommon) card.
Also please explain how my opponent can concede, I receive a “Victory” notification, and the server still not see the results? Does it not record the concession from the opponent for the game? Is it a direct connection between the players and the server isn’t involved? Ie I was notified of the victory, but it wasn’t a notification from the game server? If the lack of results had occurred without the game completion graphics, I’d be less confused, but after the “Victory” notification and leaving the battlefield, one would assume that the server should have the results recorded somewhere.
When a customer loses out on a reward, item, etc. due to a failing on the part of your game and not of their own, your policy should be to compensate the player for that problem with your game and not be “we don’t give out gold, wild cards…”
As a player, my time can be sporadic at times and it is rather troublesome to 1) not receive a quick turnaround (such as with limited duration events) and 2) be punished for failings on your game’s side that cause results to not be recorded.
In this instance, my opponent conceded…
1 vote -
Gideon of Trials/Tactical Advantage Bot Match Crash
When playing a bot match if “Sparky” casts Tactical advantage during combat of any player’s turn Arena crashes. And if loyalty counters are activated on Gideon of Trials during a bot match Arena crashes.
1 vote -
Kiora, Soverign of the Deep Trigger Bug (Pics Attached)
Playing Magic The Gathering: Arena on PC via Steam.
When a spell is cast which would cause Kiora, Sovereign of the Deep to trigger two things can happen:
A) If the spell WOULD NOT reveal a spell of lesser mana value which the player would be able to cast then a browser will pop up and show the revealed cards, displaying them as intended.
B) If the spell WOULD reveal one or more spells which could be cast with the trigger, the ability will bug and the browser will not appear. The applicable number of cards will be revealed by being shown face up on top of your library (though you can typically only see the top card or two due to them remaining stacked in your library.
-a) If the top card can be cast as part of the resolution of Kiora's ability then you may select it and do so, however you are not able to select any card under the top card.
-b) If the top card cannot be cast then you cannot cast any of the cards that you would be able to that are also revealed because they are hidden under it and cannot be selected or viewed.
Note that in some cases a card under the top card can be seen sticking out from the bottom of the library. I am not sure what causes this, but you can see an example in my attached screenshots where I was even able to select the revealed card. Unfortunately it was another land in this instance so I am not sure if a spell would be castable if one were to "poke out" in this way during this bug.
Note that using the inspect function (right click) does nothing with any of the cards on your library during this period.
In the case of circumstance B)b) above where you get a "successful" trigger but the top card of your library is not able to be cast (such as being a land) then the only way to resolve the ability is to select either "Resolve" or "Resolve All" to bypass the ability by electing not to cast any revealed spells.
This bug essentially makes Kiora, Sovereign of the Deep unplayable. Please fix
Playing Magic The Gathering: Arena on PC via Steam.
When a spell is cast which would cause Kiora, Sovereign of the Deep to trigger two things can happen:
A) If the spell WOULD NOT reveal a spell of lesser mana value which the player would be able to cast then a browser will pop up and show the revealed cards, displaying them as intended.
B) If the spell WOULD reveal one or more spells which could be cast with the trigger, the ability will bug and the browser will not appear. The applicable number of cards will be revealed by…
1 vote -
Other platform and formats
I wish you guys would add 2v2 to Arena at least on PC and when you do add it to Xbox and PlayStation consoles, there’s so much more profit to be made and just make support for bugs only don’t even add a card banlist suggestion option.
1 vote
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