MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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266 results found
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Game Crashes when selecting (Store, Events, Opening Boosters etc.) after update.
When I use something other than playing a regular game, (like an event, shop, or changing a daily challenge), the game freezes and only a reboot is effective to get back into the game... This is since the last update...
Hello, it's sad but the bug persists.
Point 1 - DONE, (Enable detailed logs in the game client → gear icon → Account → check the detailed logs box)
Point 2 - I can't copy the problem since the game freezes as soon as I do what I told you in the previous message, but I'm sending you my latest…76 votes -
Draw Bug
I was rank 644 around 1:50PM and wanted to play a match to help solidify my rank. The queuing time was longer than normal and when I connected it said I got a draw. I checked my rank and went done 300 ranks. So close to the season end it seems obscenely unfair that my qualification is now in jeopardy because of a bug.
35 votes -
Store orange alert icon not going away
I go to the store tab to check the daily deals but it's not going away anymore after the latest update.
14 votes -
Stuck on Retrieving Asset Manifest screen
Stuck on Retrieving Asset Manifest screen
Tried uninstalling/reinstalling. Playing on Pixel 4A. Never encountered this before but it seems many others have on Macs.- Start game
- Android - Pixel 4A phone
- Stuck on the initial "Retrieving Asset Manifest" screen for a very long time until it says "Error Updating Data, Please check your connection and try again". ( I was able to download other things with this same connection, on the same device)
- Should not be stuck on this screen.
- Screenshot attached
- Unplugged my router and modem, then plugged them back in. After Reconnecting, was able to get past the…
30 votes -
Asset Error Detected
Started a new update and all i get is a reoccurring "asset error detected" over and over again. I am using PC. I Have tried to do what this guide says to no effect:
Allso tried to do what this work arround guide without any change:
https://old.reddit.com/r/MagicArena/comments/g3ynsq/checking_for_updates_workarounds/
24 votes -
Yargle Vanilla Achievement
The only creature in my deck is Yargle. I won one game, but the achievement dos not check off.
12 votes -
Cheating and hacking
Cheating is getting gout of hand you should put a place to were we can report cheating I have watch several different people pause the game menu in the next thing I know they have more cards than they had to begin with and magically all the cars they need to beat me when they barely have any cartridge to begin with you guys really need to check this out because it's really going to start f****** up people on anything
24 votes -
Missing cards
I bought a bunch of Strixhaven packs and as I opened them I made notes on the new cards I'd like to incorporate into my decks (or build a new deck with). But several of the cards I made notes of don't show up in the deckbuilder as an option for me. I have checked online to see if I wrote down the wrong names, but those cards are listed on general websites as Strixhaven cards so I don't know why they won't show up in my deckbuilder.
Some of those cards are:
Time Warp
Tendrils of Agony
Weather the…28 votes -
Fleem Cosmetics
I bought Mastery Pass and more than 10 packs for OM1 but didn't receive Fleem cosmetics. I only have the screenshot of one of these 10packs I opened in September. I received 20 gem from the pack in which I don't have a full Rare set (I still don't have). Please also check this.
16 votes -
Soulflayer delve problem with commander
I cast Soulflayer by exiling Ketramose, the New Dawn(my commander) in the graveyard
I choose to return Ketramose to command zone after it's exiled
Soulflayer did not gain lifelink and indestructibleSoulflayer should gain lifelink and indestructible because it only checks the cards that were exiled by delve while you were casting it. It doesn't matter what happens to those cards after they've been exiled, so removing cards that were exiled via delve will not affect what abilities Soulflayer has. It also means that if you delve away your commander (and put your commander into the command zone instead of…
23 votes -
Adventure Issue (Tarkir Dragonstorm)
Adventure Cards disappearing in Tarkir Dragonstorm. As far as I could tell, there were no cards on the board that would cause this action. I played 2 different adventure cards successfully and the other side would not be available to cast. I checked my graveyard and exile and they were not located there. Attached is the log. If this was actually a bug, it was the difference between a win and a loss.
17 votes -
No Daily Deals displayed
For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.
38 votes -
Jump in
My jump in midweek magic event gave me 28 lands in a 40 card deck. I picked Roku for my first packet and Powerful for my second. I checked my deck before playing and lo and behold, green lands for some reason
13 votes -
Give Sparky Decks
I think it would be really cool to have the ability to give Sparky access to one of my decks for training. The basic ones Sparky chooses among get old fast, and she very quickly becomes obsolete. The only point of trying out my new decks against Sparky at this point is as a sanity check that I didn't go too off the rails with a new idea.
However, if, for example, I could have given Sparky my Dimir rogues deck during Zendikar Rising, she would have become a very useful training partner. I could try a new anti-Rogues deck…
28 votes -
Fetch Lands into Shock Lands Freezes Game
Almost every time me or my opponent uses a Fetch Land to search for a Shock Land and have it enter untapped, it freezes my game and requires an Alt+F4 shut down and restart to continue. Been happening since about 6/15 and I've tried checking/repairing files and even reinstalling. I'm on PC, downloaded from the Arena website. I have a beefy modern PC on 1Gb symmetrical internet connection. Also, my performance overlay shows no drop in frames on my side, so the issue is likely server side. No clips for now but I'll try to make drive space for…
1 vote -
game won’t load on iOS
stuck at black screen upon loading game until i get the check connection, reconnect, or log out error message game won’t fully load otherwise
9 votes -
Your game is full of hackers and modders
I’ve said it before I’ll say it again. This game is minimizable and crossplatform meaning people who are playing on pc or phones are using third party apps. No one can prove it and only you can I’m not putting a single cent into this game until it’s fixed. In reality which this is no one is allowed to cheat. So why am I being dealt this problem on a daily basis? In tournaments they would be banned for life for committing to those actions, mind you in reality people do cheat but that is the circumstances they’d be dealt…
40 votes -
lost connection to server
Lost Connection to Server. Internet is fine, app is up to date and still I cannot connect to the game. Log in details are correct and i can only check status (Which says it’s fine), reconnect (that never works) or log out which is pointless. Why is this happening?
11 votes -
immerstrum
I encountered an incorrect rules interaction today. I was facing an opponent who activated Immerstrum Predator to sacrifice a creature to become indestructible, which destroyed one of their creatures. I then activated Scavenging Ooze in response to remove that creature from their graveyard to get +1/+1. All of that worked correctly.
However, when the stack resolved, Immerstrum Predator gained a +1/+1 as though IT had been the card whose effect chose to remove the aforementioned creature from the graveyard as well. I'm guessing it's just checking if a creature was removed from the graveyard between the time of activation and…
1 vote -
missing card in arena anthology 2
I purchased the Arena Anthology 2, I got far less cards in the unlock animation than I thought,I went to check and I am indeed missing most of the set.
9 votes
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