MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
- or
No existing idea results
- ~ No ideas found ~
3915 results found
-
Game Freeze
Android
During matches the game "freezes". You are still able to interact with the cards to pull up the detailed view, look at graveyards, hands, send and receive emotes, etc. The timer will still run down but the game will not resolve anything. This usually happens during the damage step but does happen otherwise. Even if the timer for either player runs out the game won't even make a player concede.
20 votes -
Game crashes on Android before dies trigger
During a game, whenever a creature dying causes a trigger, the game freezes on Android and I can not keep playing. Issue is reproducible.
24 votes -
Game keeps getting stuck
The client is getting stuck during gameplay. For example I'll load up a match and the game board shows up but then it doesn't advance it just stays there. Then the timer will appear like I'm the one slowing the game down but when it runs out nothing happens. I've also had it where I'm in the middle of a game, one of us puts a card on the stack, and then the game just gets stuck. It's not freezing per se because all of the game elements are still moving it just won't progress past that point. When I try to concede nothing happens forcing me to have to manually quit and reopen the game. I have tried restarting my computer, I've tried uninstalling and reinstalling the app. I've used the repair game files feature numerous times and I still get the same problem. I was just playing the game earlier so I'm unsure if this is a client problem or a me problem. Please help I'm a content creator and I need this to work for my channel to be successful. Thank you in advance.
This is the version I'm on right now
2025.54.0.3922.1214342The client is getting stuck during gameplay. For example I'll load up a match and the game board shows up but then it doesn't advance it just stays there. Then the timer will appear like I'm the one slowing the game down but when it runs out nothing happens. I've also had it where I'm in the middle of a game, one of us puts a card on the stack, and then the game just gets stuck. It's not freezing per se because all of the game elements are still moving it just won't progress past that point. When I…
30 votes -
"What an adventure!" Bug
that weird light thing keeps popping up every time I hit home, it tells me “What an adventure!” You're well on your way to being a great plainswalker" “You've got a quest! If you complete it, you'll get a reward.” “click here to play a game.”
if you click on it then it opens up the web client and direct you to https://www.boxlunch.com/pop-culture/shop-by-license/avatar-the-last-airbender/?cm_mmc=WEB-_-EXT-_-PRS-_-MAGIC
Is this a scam and why is it showing up after every single time I arrive at the menu? ie: every time after a game
32 votes -
wins and losses are not counted
Wins and losses are not counted in Premier draft, the rank is not displayed.
18 votes -
Mastery pass lorwyn level 4 gave 3 packs of edge of eternity
Got the wrong packs in the mastery pass for lorwyn
26 votes -
Lorwyn Mastery pack containing wrong cards
Bought the Mastery pass for Lorwyn Eclipsed, received what looked like 3 Lorwyn Eclipsed packs (granted for level 4), but they contained cards from Edge of eternities instead???
23 votes -
Can't find mystical tutor and enlightened tutor on his mirage versions.
Hello, y crafted enlightened and mystical tutor on her old style mirage versions and I can't find it.
17 votes -
Unable to Login/Authenticate
Game is not allowing me to login to any account. Keeps saying Unable to Login/Authentication failed for <account name>: Timeout.
16 votes -
Tutorial popping back up after latest update
Every time I get to the main menu the tutorial spark is telling me I'm going to be a good planeswalker. I already completed that portion months ago, and it is annoying after the latest update.
31 votes -
Missing Companions
After updating to latest version, when attempting to customize a deck, all my companions are missing. Any workarounds or other ideas?
30 votes -
Force of negation copies i had crafted disappeared.
Hi. After the last patch that included Secrets of Strixhaven bundle, suddenly i can't use the Force of Negation versions that i had crafted in Historic. When i load a deck that had force of negation, it automatically removes it from my decks and i can't use my versions of that card in historic. can you please help me?
Kind regards.13 votes -
Deck type selector doesn't work anymore
Deck type (format) selector became unusable starting from Jan, 6 update. How to reproduce:
- Go to "Decks"
- Select any existing deck and click on "Edit Deck" button
- Click on the mana curve symbols
- Click on the deck format at the left top corner (Standard/Historic and etc)
The menu with deck format is shown under other elements and you cannot click on any entry to change the deck format.
28 votes -
Rank Bugged
My ranks both on ladder and limited got set to spark rank. I played multiple games in mythic on ladder and no matter if I win or lose my rank does not change and stays at 94% mythic.
16 votes -
Add Planar Standard format to Arena
Planar standard is a fan format comprising of Foundations plus the in-universe sets from the last two years. It provides a welcome relief to those who would rather opt out of Universes Beyond. This format would be a great addition to MTG Arena. More details can be found here:
https://www.reddit.com/r/mtg/comments/1oe0x3c/type_2_becomes_planar_standard/
18 votes -
Game unplayable on Android since last update (Tuesday FEB 24)
Numerous game actions (i.e. death of a creature, selection on a modal spell, creation of tokens etc) lead to game freezing and no possible action on any button/object, without warning (so you realize it when it's already stalled for 10-20 secs). Need to restart client each time, leading to additional waiting time (30 - 120 secs) and game losses. Game is largely unplayable due to this issue, which happens multiple times in a single game. Restoring files etc doesn't work.
19 votes -
ECL Mastery Pass rewards wrong packs
In the new Lorwyn Eclipsed Mastery Pass, when you reach Level 4, you are supposed to get 1 ECL Card Pack as the free reward and 3 ECL Card Pack with the Mastery Pass unlocked. However, you get 1 ECL Pack and 3 Edge of Eternities Card Packs, as you can see in the screenshots.
20 votes -
The game freeze if a token is sacrificed
The stupid game freeze if a token is sacrificed (i.e. food, clue) and no action can be taken. Even the option button disappear
19 votes -
Mastery
Mastery Pass Reward Bug: Level 4 of Lorwin Eclipsed Mastery gives me 1 Lorwin Booster and 3 Edge of Eternities boosters instead of 4 Lorwin Boosters
20 votes -
Spark continues after tutorial is done
Spark continues to float around and talk after tutorial pointing to nothing and generally ruining the game.this happened after Dec 10 update. It appears to be stuck in a loop as if I was in a completely different menu screen right after I finished the training months ago. Please make this stop
30 votes
- Don't see your idea?