MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3424 results found
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Daily wins not being awarded, rank not updating or moving at all.
My rank is not changing, win or lose and daily wins are not counting towards any progression.
26 votes -
Didn’t receive pre order packs
I preordered the pack bundle for secrets of strix and didn’t receive the packs once the set released
14 votes -
Unable to sideboard out
After every bo3 match, when it comes to sideboard, i can add as many cards as i want, but I can't take out any card.
19 votes -
Network Error Unable to join
Unable to join MTG Arena international day of play event. The phantom foundations draft will not allow me to join. Pop up reads network error Unable to join
15 votes -
Rank Bug
It's June 1st so the start of a new ranked season. My limited rank was reset from diamond 4 to gold 3 as normal, I got my rewards, started playing. After a few games I got a win that should have taken me from gold 2 4/5 pips to gold 1 1/5 pips. Instead, I lost a pip and went to gold 2 3/5 pips while looking at a victory screen. I reset the app thinking this was a visual bug, and was presented with another ranked reset screen telling me I finished May in gold 2, reset me to silver, and gave me 2 unidentified packs as a reward that gave a blank error trying to open them. This is on Android and is the most bizzare thing I've ever experienced.
It's June 1st so the start of a new ranked season. My limited rank was reset from diamond 4 to gold 3 as normal, I got my rewards, started playing. After a few games I got a win that should have taken me from gold 2 4/5 pips to gold 1 1/5 pips. Instead, I lost a pip and went to gold 2 3/5 pips while looking at a victory screen. I reset the app thinking this was a visual bug, and was presented with another ranked reset screen telling me I finished May in gold 2, reset me to…
17 votes -
Unable to Sideboard on Android
I am unable to sideboard on Android. I can add cards to my deck, but cannot remove them.
18 votes -
Unable to use sideboard using IOS
Unable to use sideboard using IOS
16 votes -
Don & Raph, Hard Science: Cost reduction ability does not work
After attacking with "Don & Raph, Hard Science", the effect does not work. I've held multiple types of noncreature spells: enchantments, instants, sorceries, and had 3 artifacts on the field from "Mouser Foundry " and "Bespoke Bo" and there is never an opportunity to get a discount. It says it triggered and the ability shows on the left, but it is not actually usuable.
22 votes -
Unable to select cards during sideboarding
During a Best of 3 Standard match, I was unable to select cards from my sideboard between games. The cards were visible, and I was able to select cards in my deck, including incrementing and decrementing them. Hovering over cards in the sideboard also did not display larger versions of the cards. Hovering over cards next to the scroll arrows worked, but they were the only ones. The matches I played before it on the same day did not have this issue. Closing and reopening the client did not resolve the issue for the next round of sideboarding.
18 votes -
Derank from platinum to silver because of an end season bug (season ended twice for me yesterday and today)
I play on mobile. The season just ended yesterday the 30th of may. I was in Diamond 1. So got reset to gold 1, as usual. Played some games got to Platinum 4.
Today I play a BO3 standard game, I win 2-1, when I win I only get one rank instead of 2. And when I got out of the match Arena tells me it is the end of the season, and gives me the en season reward screen, saying I was in Platinum 4 (which I was but only because the season already ended). So it gave me 3 blue packs with the Arena logo, which where empty, or I couldn't open, either way didn't do anything. BUT I got deranked from platinum 4 to Silver 1. I grind that game, I pay to play, I am mythic almost every month, I spend hours playing, and suddenly my account just gets deranked like that ? Why does this just happen ? Can you put me back ? Do I have to spend another day grinding because of your error ? Thank youI play on mobile. The season just ended yesterday the 30th of may. I was in Diamond 1. So got reset to gold 1, as usual. Played some games got to Platinum 4.
Today I play a BO3 standard game, I win 2-1, when I win I only get one rank instead of 2. And when I got out of the match Arena tells me it is the end of the season, and gives me the en season reward screen, saying I was in Platinum 4 (which I was but only because the season already ended). So it gave me…15 votes -
Incorrect/Early Season Awards
I play arena on PC. This morning I logged on and received my May season rewards (in limited I was platinum IV), which brought me back down to I believe high silver/gold IV. After a few hours of play this morning I was back to gold III. Upon logging in again a few minutes ago, a pop up for June awards came up, giving me rewards for gold III limited, and dropped me down to silver IV. Except I did not receive the gold or the packs it said I would receive, so now my rank is just busted. Please help. Log attached.
I play arena on PC. This morning I logged on and received my May season rewards (in limited I was platinum IV), which brought me back down to I believe high silver/gold IV. After a few hours of play this morning I was back to gold III. Upon logging in again a few minutes ago, a pop up for June awards came up, giving me rewards for gold III limited, and dropped me down to silver IV. Except I did not receive the gold or the packs it said I would receive, so now my rank is just busted. Please…
15 votes -
Can't Sideboard in B03
Check reddit this is a common issue, you are unable to sideboard in a BO3 game making the format unplayable. it's cost me enough games I am no longer playing BO3. This needs to be fixed yesterday.
16 votes -
Cannot remove cards during sideboarding
During a recent (05/20/26) Standard Bo3 match, I was only able to add cards to my deck between games, not remove them.
This is a new problem on Android- I've been playing Bo3 Standard for a while now, and it's never happened before.16 votes -
Phantom Premier Draft bug
My account is currently locked from today's special phantom draft. At first I was able to draft without issue and started playing, but at some point I had a disconnect issue with my network. Afterwards, I haven't been able to join the event since, and the event appears with a “Start” button, as if I never drafted. The message I get when clicking is “NETWORK ERROR Unable to join event. Please try again later.”
14 votes -
Sideboarding not working
Since the new update this morning, I am unable to remove cards from my deck during sideboarding. I’m on an iPad and it’s though the client doesn’t recognize my finger taps.
16 votes -
Card "Tend to the Kiln" is bugged
Alchemy Card "Tend to the Kiln" is bugged. It didn't turn my instants into kindred -Elemental cards but only kindred and therefore not triggering the enchantment's second ability at cast.
Screenshots attached.
Probably lost me a game. Is there a chance for reimbursement of the premier draft entry?
Best regards.26 votes -
No update in app store
App asks for an update, yet there is no update available in the app store. IPhone 16
14 votes -
It says need to update in IOS but app Store doesn’t have an update
The new update is not available in Apple Store ios
14 votes -
Unable to load iOS app
The game says an update is required but there is no update available on the iOS App Store.
14 votes -
Unable to play with adjusted Kona; deck will not validate.
Unable to play with adjusted Kona (from 4 to 5 mana); appears in deck and is not "grayed" out, but will not validate.
22 votes
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