MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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10225 results found
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Resolution issue
2560 x 1600 Resolution Cutting off Card Text on Screen
Please make the text fully visible at this resolution.
6 votes -
Loss of connectivity registered as a 'loss' during event
Hi, I am ciuisco#75561
Lost connection on second game of Arena Direct and was recorded as Loss.
And the game after a loss give double loss and end event.
Can remove the loss?4 votes -
Login Authentication Failure
Last Friday, I have received a login authentication failure on my computer. It does affect the Windows PC version on MTG Arena, but I haven't tried it on the Steam version. If you have a similar issue like this, please let me know. It just happens when you try to log in the game. However, if you have the Android version of the game, it should work with a free download, as long as you have the right specs. I don't know if there are other factors that make up this bug but be vigilant if you have the Windows PC version. If you do recieve this bug, it should say "Login Failed" on the first line, then "Authentication Failed for (your username)" on the second line: all in a black screen. I'm not sure if it affects the Aetherdrift version but be aware. This is the first time I've ever encountered this issue after over 5 years of gameplay.
Last Friday, I have received a login authentication failure on my computer. It does affect the Windows PC version on MTG Arena, but I haven't tried it on the Steam version. If you have a similar issue like this, please let me know. It just happens when you try to log in the game. However, if you have the Android version of the game, it should work with a free download, as long as you have the right specs. I don't know if there are other factors that make up this bug but be vigilant if you have the Windows…
4 votes -
Did you have fun?
Did you have fun? is useless. I have given the unhappy face just to get the same issue the following game that made me unhappy in the previous. If this feature is just a click something to make yourself feel better, remove it. If it is actually there for game improvement, adjust it so it can be an improvement tool. I suggest having a multiple choice for those who choose unhappy. I suggest the following is asked when someone chooses unhappy:
1) dislike the deck matchup. After extensive recent playing, I am tired of seeing the same 3 decks. Use this as an option to make better matchups and reduce early concedes. I regularly concede as soon as I see certain decks such as red/white energy, omni-tell, Thassa, Goblin charbelcher, heist or black decks that involve overplayed, broken cards (grief, orcish bowmaster, turn 1 discard like thoughtsieze). Decks that are no fun to play against.
2) poor shuffling. I have many times mullianned 3-4 times to try to find a card concept I have 8 of in my deck. If you do the probability math, I should find that card on one of the draws.
3) bad draws. I have tied to work with a questionable hand after a few mulligans. Usually, if I do not draw a card I need if I roll the dice for percentages. If I need a land with playing 33% land, I won't see one for the next 5 turns. If I am looking for a spell, I WILL draw land for the next 5 turns.
4) poor land draws. In my 60-card deck that has 20 lands, needing one each of 2 different colors to work, I regularly get mana screwed. I started with 4 pseudo dual land and 8 of each basic. I would consistently only draw one color. I have since used a bunch of wild cards to get a more consistent draw. Now with 12 pseudo dual lands and 4 of the 2 basics, I still see draws of only 1 color.
5) Ropers. opponents that just run out the timer hoping you will concede instead of conceding themselves when losing or just taking the loss.
6) other. If there is another reason the player was unhappy. This should allow for a comment or what the reason is.
This option should also be available after every game, not just sporadically. I have seen it pop up twice within 5 games and also not pop up over 20 games.Did you have fun? is useless. I have given the unhappy face just to get the same issue the following game that made me unhappy in the previous. If this feature is just a click something to make yourself feel better, remove it. If it is actually there for game improvement, adjust it so it can be an improvement tool. I suggest having a multiple choice for those who choose unhappy. I suggest the following is asked when someone chooses unhappy:
1) dislike the deck matchup. After extensive recent playing, I am tired of seeing the same 3 decks. Use…8 votes -
Subject: Game Freeze Bug – Request for Fix and Draft Match Compensation
Dear MTG Arena Support,
I'm writing to report a recurring and serious issue I've been experiencing while playing MTG Arena.
During gameplay, the game suddenly freezes and causes my entire computer to become unresponsive. None of the keys work, and I am forced to perform a manual shutdown. This has happened multiple times recently, including during a draft match, which I ended up losing due to the crash.
I have already taken the following steps:
Verified that all my drivers are up to date
Uninstalled and reinstalled the game
Unfortunately, the issue persists. It’s becoming increasingly frequent and is severely impacting my experience with the game.
I kindly request that you investigate and address this bug as soon as possible. Additionally, I would like to request compensation for the draft match I lost due to this technical issue.
Thank you for your attention and support.
Processor: Intel Core i7-13700HX (13th generation) – 2.10 GHz (very powerful, designed for demanding tasks such as video editing, gaming, and AI work)
Installed RAM: 16 GB (15.7 GB usable)
System Type: 64-bit operating system, x64-based processor
laptop gamer acer predator helios neo 16 nvidia geforce rtx
Dear MTG Arena Support,
I'm writing to report a recurring and serious issue I've been experiencing while playing MTG Arena.
During gameplay, the game suddenly freezes and causes my entire computer to become unresponsive. None of the keys work, and I am forced to perform a manual shutdown. This has happened multiple times recently, including during a draft match, which I ended up losing due to the crash.
I have already taken the following steps:
Verified that all my drivers are up to date
Uninstalled and reinstalled the game
Unfortunately, the issue persists. It’s becoming increasingly frequent and is severely…
1 vote -
Tannuk, Steadfast Second Showing me what has warp in my opponents hands
Playing on PC in brawl against a Tannuk, Steadfast Second deck and when Tannuk is played and at the beginning of every turn SOME cards in their hand flashes a warp animation showing me how many creatures or artifacts are in their hand. It is not every card in their hand just the creatures and artifacts that gain warp from Tannuk. I do not believe this is intended for me, the opponent of the Tannuk player to see.
1 vote -
Bulwark Ox Hexproof Failure Against Stasis Snare
I had four creatures in play, but only two are relevant to explain this bug. I had Bulwark Ox and Caradora, Heart of Alacria out on the board in a standard best of one match. Caradora had two +1/+1 counters on it. My opponent played stasis snare, targeting Caradora. In response, I sacrificed Bulwark Ox to give all my creatures with counters Indestructible and Hexproof. Despite the sacrifice trigger resolving, Caradora was still exiled under the Stasis Snare. My opponent controlled no effect that would have negated Hexproof such as Nowhere To Run so, from my understanding of the rules, the temporary Hexproof given to Caradora should have protected her. Sadly, I took no pictures.
I had four creatures in play, but only two are relevant to explain this bug. I had Bulwark Ox and Caradora, Heart of Alacria out on the board in a standard best of one match. Caradora had two +1/+1 counters on it. My opponent played stasis snare, targeting Caradora. In response, I sacrificed Bulwark Ox to give all my creatures with counters Indestructible and Hexproof. Despite the sacrifice trigger resolving, Caradora was still exiled under the Stasis Snare. My opponent controlled no effect that would have negated Hexproof such as Nowhere To Run so, from my understanding of the rules,…
1 vote -
iPad stuck on initializing localization database for hours
iPad stuck on initializing localization database for hours. I uninstalled and reinstalled still getting bug. Please fix.
1 vote -
The game freezes all the time
The game freezes and the card “stops” in motion when I play the tutorial. Can’t play the game. Happens both on my IOS (iPhone 13) and my PC (not an old one either). Seems like the problem is the software.
Kind regards1 vote -
not awarded card styles for color challenge
completed the color challenges (all 5), but did not get any of the card styles. see attached screenshot for the white color challenge that i used as an eg when raising the issue with customer support. was disappointed with the reply i got, especially when i read online that others were able to have the missing card styles added to their account after contacting support. anyone able to actually help instead of the nothing burger i got from this particular CS?
1 vote -
client crashed computer
Was playing a sealed event on Windows.
Opponent played a spell, and the resulting effect caused my PC to crash.
I obviously lost the match due to the resulting timeouts.
I expected the client not to crash1 vote -
Can't decipher which card in exile was there off warp, vs being exiled via spell or other effect from board
I cast Blade of the Swarm choosing the 2nd mode, Opponent has 2x Perigee Beckoner in exile. One of the Beckoner was in exile after being warped, while the other was exiled after being on the board ("true exile") As the player wanting to target the Beckoner in exile from warp, I was left to guess which one that was. I guessed wrong costing me the game. It was not clear which card in exile was in exile off of the warp cast. I was on desktop Mac.
1 vote -
Not on my watch
Bug related to casting ‘not on my watch’. 4 attacking creatures, I have 6 available white mana. 3 attacking creatures created by Random encounter, I target the permanent not created by random encounter and receive not enough available mana. No wards or hexproof in play.
Please fix
1 vote -
omniscience with terra and doubling season 1 billion doubling seasons crashing game wont relog in
i played an infinite combo player and the game allowed him to create over a billion token copies of doubling season with terra and a billion omniscience copies. it crashed my game on ipad and i couldnt log back in because the game would crash once it tried to recreate the game state. i dont think this is just my device. i think the game instance was also frozen. there should be a limit to the number of instances of one permanent or spell that should be chosen instead of the game trying to generate literally over a billion tokens and crashing the game state.
i played an infinite combo player and the game allowed him to create over a billion token copies of doubling season with terra and a billion omniscience copies. it crashed my game on ipad and i couldnt log back in because the game would crash once it tried to recreate the game state. i dont think this is just my device. i think the game instance was also frozen. there should be a limit to the number of instances of one permanent or spell that should be chosen instead of the game trying to generate literally over a billion tokens…
1 vote -
After winning Draft game, count as a win and a lost at the same time
After winning a game in premiere draft Tarkir Dragonstorm the app end the event with the reward. I was 1win and 2 loss, after winning I was 2win and 3 lose, as if the game count both as a win and a lost at the same time.
3 votes -
Bug: Counterspell did not work
I was playing against "Canadice" on PC. They played a Deepfathom Echo. I used Counterspell to counter it, but it did not work. My card did nothing. Their card went off without a hitch.
1 vote -
Most players aren't real players
I've emailed the SEC. Don't know if it'll go anywhere. But hey, starting a paper trail to file a lawsuit if possible. Hasbro is defrauding investors and patrons with the amount of bots they call "players". Are events happening in your game, but there's no cards on the table that would allow that? Ya....bot. You ever notice that the other "player" never takes a mulligan? Did you just lose 15 games in a row before turn 5? Ya.....bots. Does the other "player" always have the exact card they need right before they lose? Ya.....bot. They're programmed to make you lose so you'll get mad and think to yourself, "Maybe i just need to buy some cards."
I've emailed the SEC. Don't know if it'll go anywhere. But hey, starting a paper trail to file a lawsuit if possible. Hasbro is defrauding investors and patrons with the amount of bots they call "players". Are events happening in your game, but there's no cards on the table that would allow that? Ya....bot. You ever notice that the other "player" never takes a mulligan? Did you just lose 15 games in a row before turn 5? Ya.....bots. Does the other "player" always have the exact card they need right before they lose? Ya.....bot. They're programmed to make you lose…
2 votes -
Forcing Windowed Mode on Lower Resolutions & Forcing High Resolution
At resolutions of 720x405 or lower, MTG Arena will, upon entry or exit of a game, force the game into windowed mode, and increase the resolution to 1920x1080.
Aside from this, while in full screen, any time the graphics menu is entered, the graphics will be reset to the highest possible graphics - in my case 3072x1920.
These two issues lead to a substantially reduced quality of my enjoyment as MTGA does not consistently run as well as I would like on higher graphic qualities, and the higher quality reduces color contrast, making cards difficult to parse with my colorblindness. This leads to me, any time I want to play a game, having to manually reduce the graphics quality before each game, which takes time, and is an extra thing to have to be worrying about during mulligans, because my game will occasionally crash at the higher resolutions.
As for the issue of going to the highest resolution any time you open the graphics menu, because the highest graphic quality is so high, I lose large parts of the outer edges of the screen at the highest resolution, my game has intense lag spikes that sometimes crash the client, and it makes it difficult to keep track of what graphical quality I want the game to be at.At resolutions of 720x405 or lower, MTG Arena will, upon entry or exit of a game, force the game into windowed mode, and increase the resolution to 1920x1080.
Aside from this, while in full screen, any time the graphics menu is entered, the graphics will be reset to the highest possible graphics - in my case 3072x1920.
These two issues lead to a substantially reduced quality of my enjoyment as MTGA does not consistently run as well as I would like on higher graphic qualities, and…2 votes -
Standard event unearned losses
Same bug as others below, when playing a standard event, the server added additional losses to my total, even after wins. This happened on an event every yesterday as well as today. I was therefore cheated out of being able to compete for reasonable prizes for my entry fee.
1 vote -
Network error and kicked
I was playing draft and the game kicked me off saying network error.. I’ve lost my game and draft
8 votes
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