MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10145 results found
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‘You have lost your connection to the server’
Despite the connection saying ‘all systems are operational’
Every time you log in it disconnects right now on iOS mobile
It actually disconnects as soon as you log in for the past 20 minutes
New player here, is it normal for something to be wrong each time you log in?6 votes -
Can’t craft Tarkir Dragonstorm Precons
I’m unable to craft the Tarkir Dragonstorm Precon commander cards in Arena. Why would these cards show at all if we can’t get them with wildcards?
8 votes -
Karakyk Guardian has multiple bugs
Karakyk Guardian is bugged- it doesn't lose hexproof, and my opponent in draft just cast one for 3 mana. I'd like a refund to my account for this premier draft. It was impossible to win this game because of this bug, even though I had removal in my hand.
12 votes -
Bloodbraid Elf Cascade bug
Somehow my Bloodbraid Elf (mana value 4) tried to cascade into Leyline Binding (mana value 6). I wasn't able to actually cast the Leyline Binding though, and all revealed cards went to the bottom of my library.
3 votes -
Mythic and rare alchemy card nerf
They should return our wild cards for the mythic and rare alchemy cards they just made useless. It takes many hrs of gameplay and/or money to earn those cards and build a deck around them.
1 vote -
Enweb not working
The enweb feature is not working on this card. I had enough mana and a tapped creature and it didn’t light up. This was during tournament play.
3 votes -
Missing FF basic land card arts after update
After purchasing all the Final Fantasy basic land card arts in the store on June 16, 2025, the following day there was a update on June 17, 2025. From this update, basically half of the previously purchased card art bundles have been removed from my account. I have tried everything I can legally to try and fix it. I have contacted customer service, they pointed me here. I honestly just want what I purchased, without having to pay more.
4 votes -
Quick Draft Quest No Progression
I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.
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302 votes -
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Update 8 JULY 2025 not connecting with iOS
I receive a “lost connection” on an iPad. Saw message earlier about update needed, but still no update in Apple Store.
6 votes -
Server Connection Failure
After the scheduled maintenance for Magic Arena on July 8th was completed. I became unable to connect to the server despite the status of the game being operational across all platforms.
6 votes -
App doesn't start
App doesn't start after the 8/7/25 update. After the loading page screen goes black and freezes.
6 votes -
you didnt vet the latest update well
todays update doesnt allow multiple of the same card in a brawl deck when the card explicitly says you can.
6 votes -
latest update broke brawl
your latest update doesnt recognize cards that allow many of the same card. thanks for making several of my decks invalid when they are perfectly valid
6 votes -
card sleeve cosmetics not working properly
My American flag card sleeve is not displaying properly. I've gone to the cosmetics screen, set the sleeve as a default, the blue border is showing around it, and yet my cards still have the default sleeve in every game.
4 votes -
Loss of game wins playing standard ranked
I’m currently ranked Silver Tier 3. My iPad Air has some game wins with an extra mark on the meter. Sometimes the game will fix itself and remove the mark. The game had me at one win at tier 3 then I finally won another game and it marked the two marks for the win. I needed to win again to advance to their 2. I lost the next game and the system took away a mark. Is this normal for game play? I lost another game and it took away another mark basically showing me with only one win.…
1 vote -
Ponder ordering bug
I was playing a powered cube event and cast Ponder. It showed my library upside down, with the cards under it. I thought it was a visual bug, so I ordered according to what I thought was the “correct” way. This was wrong, and I lost the game as a result.
3 votes -
Did not pass priority in Powered Cube Draft
Playing a game of powered cube and my opponent cast a sheoldreds edict while I had a coalition relic on the stack and a ignoble hierach in play untapped and non-summoning sick, it did not pass priority back so i did not have a chance to tap my ignoble hierach for mana. This caused me to not have the mana to play my outland liberator that turn, oppo followed up with an oko to snowball the game since i didnt have any board presence due to the bug.
3 votes -
Pentad Prism is not available to craft.
https://magic.wizards.com/en/news/mtg-arena/announcing-the-arena-powered-cube
The above article lists Pentad Prism as a card that can be obtained through Powered Cube Prize Packs or crafted with wildcards. It is however not a card that can be crafted. If the list is inaccurate it needs to be updated. If the list is accurate then the only people that have access to the card would be people who are buying in to the event and this may cause issues for any tournaments that happen.
3 votes -
プレオーダーが2回受け取れてしまいました
前提として、スマートフォンを2つ普段遣いしています。
1つ目のスマートフォンでアプリを起動、プレオーダーをいつも通り受け取り(1回目)
明日になってから2つ目のスマートフォンでアプリを起動したところ、見慣れないメールが3つあり、開いたところプレオーダーが添付されており、受け取れてしまいました。(2回目)
1回目のプレオーダーは全て開封済みで、反映されているためバグだと判断いたしました。
対処をお願いします。4 votes -
did not receive preorder
i have no mastery pass.
Transaction number1788882201
3 votes
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