MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
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3915 results found
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My pick 2 TMNT draft wins did not register. Already won 2 wins.
I already reach mythic playing pick 2 TMNT drafts. Hoping to improved my mythic rankings. Played today afternoon and won a game. I noticed that my win didn't register. Still at zero and quest also didn't moved. Tried playing again tonight and still won but my win still at zero. I'm 2 - 0 now. I hope this can be fixed. Im trying to improve my mythic ranking.
8 votes -
My victories are not being counted
I won the 3 midweek matches and won a best of 3 ranked. And no victory was counted, and the mission that I would have already finished remains zeroed
12 votes -
pioneer bo3 ranked not giving progress on the ladder or contributing towards daily quests
pioneer bo3 ranked not giving progress on the ladder or contributing towards daily quests. I played 3 games on android this morning and nothing.
12 votes -
enterprising scallywag
this card doesnt descend when a permanent leaves the battlefield.
2 votes -
Game freezes on cast or attack animation
When casting a spell and it goes to the stack, or during attack animations the game freezes and timer starts running out. I am unable to do anything and have to restart and rejoin the match
12 votes -
Matches freezing mid-game
Since the last update on February 24th, I've been having trouble playing. Matches constantly freeze mid-action, making it impossible to continue. I must have tried playing around 10 matches today, and this happened in 4 of them. This occurred in both standard ranked matches and duels with starter decks. I tried disconnecting from the game and rejoining the match twice on one occasion, but I remained frozen (it wasn't an internet outage, as the opponent continued to communicate). It might not be very important, but I'm sending screenshots from 3 different occasions where this happened. And if it is important, I'm playing on a Samsung Galaxy A32 (until February 23rd I played perfectly).
Since the last update on February 24th, I've been having trouble playing. Matches constantly freeze mid-action, making it impossible to continue. I must have tried playing around 10 matches today, and this happened in 4 of them. This occurred in both standard ranked matches and duels with starter decks. I tried disconnecting from the game and rejoining the match twice on one occasion, but I remained frozen (it wasn't an internet outage, as the opponent continued to communicate). It might not be very important, but I'm sending screenshots from 3 different occasions where this happened. And if it is important,…
14 votes -
BUG: Cant change a Brawl deck to a Standard Brawl deck
I've made a duplicate copy of a brawl deck, and want to modify it to a standard brawl format. However, when I go to edit the deck details, the dropdown for deck type shows up under the card statistics, and is therefore unselectable.
On Windows 11
17 votes -
store error
When purchasing gems I am getting a Store Error - Unknown Error and am unable to purchase gems. I have repaired game files and the same issue remains.
15 votes -
Companion in deck editor
On both mobile and pc I am unable to view/ edit the companion of individual decks. When going into the deck editor and attempting to change the companion I am just shown my favorited companion and am unable to customize for each deck.
19 votes -
Got the wrong packs in the mastery pass for lorwyn
Got the wrong packs in the mastery pass for lorwyn at level 4 gave me x3 of Edge of eternities
16 votes -
Mastery pass lorwyn level 4 gave 3 packs of edge of eternity
Got the wrong packs in the mastery pass for lorwyn as described in title
16 votes -
Timeout when trying to login
I haven't been able to login for hours now. I keep getting the same error message
11 votes -
Daily Wins and Missions not registering progress
On iOS, daily win progression and missions/quests are no longer tracking across any game mode. Progression stays on 0 despite meeting wins/criteria.
11 votes -
Reward count not working
The daily win reward and killing opponent creatures reward is not working.
11 votes -
Game not working 28.12.25
Games either do not queue at all, or eventually load and neither player is showed a hand or any sort of timer. Concede button does not work. I have tried the 'Repair game files' option. I have checked the 'Status' page (which claims there are no incidents reported. I have tried using a VPN to use servers in different countries and on different continents. Nothing works. The game is apparently not functioning at all.
14 votes -
Daily/Weekly Quests doesn't appear - Bug
Every day, I try to check my daily mission in the game, but it simply doesn't appear. I can't collect my coins, and it's frustrating. I'll have to stop playing the game.
I've tried everything: reinstalling, logging out, installing on iOS, but it's always the same. Either the mission doesn't appear, or the mission space appears but the mission is never there; it always says it's counting down to a new one, but I never get the reward.
I have a friend in the exact same situation, and you haven't given him any answer.
PS: I've already finished the tutorial and also clicked to complete all tutorials, but it didn't help.
Every day, I try to check my daily mission in the game, but it simply doesn't appear. I can't collect my coins, and it's frustrating. I'll have to stop playing the game.
I've tried everything: reinstalling, logging out, installing on iOS, but it's always the same. Either the mission doesn't appear, or the mission space appears but the mission is never there; it always says it's counting down to a new one, but I never get the reward.
I have a friend in the exact same situation, and you haven't given him any answer.
PS: I've already finished the tutorial…
13 votes -
Sokka's haiku bugged
Sokka's Haiku is not available to cast in Omniscience midweek event. Its an instant but cannot counter spells, or cast at all for that matter.
17 votes -
MTG Arena on Desktop not loading opponents
Whenever attempting to play in Standard, matching with an opponent was previously taking forever. Now when matched, the cards fail to load and you cannot concede the match to leave. Card numbers load as 999. After waiting a couple of minutes and failing to load the decks, the timer counts down for the player.
- Steps to reproduce: attempt to play a standard casual match, best of 1
- This is on a PC
- Match takes forever to find opponent and then fails to load the deck
- Should pop up hand for game to play or mulligan
- I've attached the log file from the recent game and screenshot of the cards
- I have reset the game files multiple times in an attempt to fix the issue. This has not done much.
Whenever attempting to play in Standard, matching with an opponent was previously taking forever. Now when matched, the cards fail to load and you cannot concede the match to leave. Card numbers load as 999. After waiting a couple of minutes and failing to load the decks, the timer counts down for the player.
- Steps to reproduce: attempt to play a standard casual match, best of 1
- This is on a PC
- Match takes forever to find opponent and then fails to load the deck
- Should pop up hand for game to play or mulligan
- I've attached the log file…
16 votes -
Unable to start match
Last 6 or 7 attempts to join a ranked Standard best of 1 failed. It usually just stayed on “waiting for opponent”, but once entered the match and let me choose to keep my hand. It then began my timer without starting my turn. I clicked an emote and it left the match. Another time I saw the match screen with no mulligan choice or anything else happening. Repairing game files did not work.
iOS17 votes -
Blocked numbers and words
The words and numbers are blocked out. Help please
It happened after the last update. Its impossible to play when all the numbers and some text is gone. Playing on an android phone which worked perfectly yesterday.12 votes
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