MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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No existing idea results
- ~ No ideas found ~
4007 results found
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Cannot buy gems in the Arena online store
I have tried multiple times over the past 3 days to buy gems in the Arena online store. Each time, when the purchase button is clicked (so it would normally pull up the external dialogue box to enter payment information), instead the screen grays out and it is stuck on "Waiting for the Server..." with a spinning circle indicator and the app freezes and can't do anything until I quit it. This is happening on the desktop application for MacOS Sequoia 15.6.1.
This problem has been posted by others already, I think, but I'm submitting this as a top-level post to show a list of attempted fixed that have not worked:
Restarting Arena
Restarting my computer
Logging out of Arena and logging back in
Uninstalling and reinstalling Arena
Deleting local log files from Arena (~/Library/Application Support/com.wizards.mtga + ~/Library/Logs/Wizards Of The Coast + ~/Library/Caches/com.wizards.mtga + ~/Library/Application Support/com.wizards.mtga + ~/Library/Application Support/Wizards Of The Coast + ~/Library/Caches/com.wizards.mtga + ~/Library/Logs/Wizards Of The Coast + ~/Library/Preferences/com.wizards.mtga.plist)
Uninstalling + reinstalling the Epic Games Launcher, including manually deleting all local log files for the Epic Games Launcher that I could find (~/Library/Application Support/Epic + ~/Library/Application Support/EpicGamesLauncher + ~/Library/Caches/com.epicgames.EpicGamesLauncher + ~/Library/Logs/EpicGamesLauncher + ~/Library/Preferences/com.epicgames.EpicGamesLauncher.plist + ~/Library/Saved Application State/com.epicgames.EpicGamesLauncher.savedState + /Library/Application Support/Epic + /Library/LaunchAgents/com.epicgames.* + /Library/LaunchDaemons/com.epicgames.*)
I have tried multiple times over the past 3 days to buy gems in the Arena online store. Each time, when the purchase button is clicked (so it would normally pull up the external dialogue box to enter payment information), instead the screen grays out and it is stuck on "Waiting for the Server..." with a spinning circle indicator and the app freezes and can't do anything until I quit it. This is happening on the desktop application for MacOS Sequoia 15.6.1.
This problem has been posted by others already, I think, but I'm submitting this as a top-level post…
3 votes -
Companions texture Missing
PC,Steam missing texture,on PC and laptop 2 different computers,did repair on PC
Brushwagg5 votes -
Bugged Out
I've had another similar bug happen - this time when my opponent attacked I tried to cast a Giantfall targeting Pummeler for Hire and it wouldnt let me select that target or any other target.
Next turn, for science I tried to target the pummeler for hire again with giantfall and it bugged out not letting me select it as a target or do anything else.
In all of these bugs I have targeted a pummeler for hire.
2 votes -
Taster of Wares unable to cast Unexpected Assistance with convoke
I played Taster of Wares and my opponent exiled Unexpected Assistance. Before taking any other game actions, it appeared as though I could cast the Unexpected Assistance. However, after playing another creature, and attempting to convoke the Unexpected Assistance, I was unable to. I had 4 creatures untapped and 1 mana available. Although the Unexpected Assistance didn't highlight, I tried to manually cast it... after tapping 3 creatures, it asked me to pay 2 more... but after tapping my fourth creature, it still asked me to pay 2 more.
1 vote -
Losing 4-6 games right after making changes to my deck
Why is it that, every single time I make changes to my deck, I lose 4-6 or even 8 games in a row due to ****** opening hand RNG and every card draw after?
3 votes -
Cards Tagged as Banned When They are Not on the Ban List
All signets are tagged as banned cards in Timeless when they are not listed on the official ban list. It has been months since I personally discovered this issue, nearly a month since my last post about it, and there have been large updates to the game this whole time without any change.
Please review all the cards that have been tagged as banned on MTGA, because if this happened once it could have happened multiple times.
2 votes -
If you're not motivated, just quit.
Having someone like this as a leader shows how corrupt MTG is.
I wish Hasbro would just disappear already.2 votes -
Booster Bug
When purchasing boosters, the progress bar in the top left corner isn't filling up. Despite buying many boosters, it remains stuck at 4 out of 10. Could you please look into this?
1 vote -
Unable to play a card after enchanment action
Able to pass turn but unable to play a card after an enchanment action
1 vote -
overwhelming splendor
BUG Overwhelming Splendor and Ayasha - Ayasha still turns all creatures into lands if OS is on play.
1 vote -
Game crash
My game crashed at the end of game two of a match as I was attacking for lethal. I did not get credit for winning, nor did I get credit for winning game one or gain progress on my quests. It was very frustrating to not get credit for a long match. I would appreciate my account being compensated accordingly.
2 votes -
Unholy Annex
Opponent had no demons in play, but continued to gain life and drain my life at the end of each of their turns. They had unlocked the second half but I had countered the effect with detect intrusion.
2 votes -
No support
You don’t support your product, not very good for your product. If you had a competitor you would lose a lot of business. Try a little support!
3 votes -
easoned Pyromancer
easoned Pyromancer ability forces discard and does not allow selecting 0 cards. Game does not proceed unless two cards are selected.
1 vote -
Friends list bug
Help my friends list show everyone offline all the time
2 votes -
Losing a rare on 6 pack open
Hey I was opening packs and had 5/6 packs to the free rare card so I checked and was on 66 rare wildcards. Then as I opened the 6th pack I found that instead of adding a rare wildcard and going to 67 available it actually removed a rare wildcard and dropped me to 65 rare wildcards instead of increasing total to 67 - please investigate this error and fix it.
1 vote -
Ambient Audio
In some games, ambient audio is not attached to ambient slider, but SFX slider. In order to hear card effects and normal interface sounds, the ambient sound is deafeningly loud.
1 vote -
Once again, the software keeps crashing -- over 9 times today. I am fed up of seeing the Lost Connection screen, frankly!
Here's a new idea, why not try and fix the constant crashes and lag issues...? I am fed up seeing this screen, frankly, and no other game I have has had so many problems. Please can you sort this code out, because the game is rapidly becoming unplayable for anything more than 20 minutes at a time... I've had this occur at least 9 or 10 times today, alone, and it's an instant downer.
Every time I opt to Check Status, it says there's no incidents or issues, and yet it happens on a daily basis. I have re-installed, restarted my PC, and even cleaned / repaired it twice, to see if it makes any difference, and surprise surprise, it doesn't... the game is constantly keeling over. I have made adjustments to my connection multiple times, with no positive result. What have you done to break the game so much? CLearly I am not the only person suffering these issues, as can be seen by the 1000s of other posts saying the App keeps crashing, etc.Here's a new idea, why not try and fix the constant crashes and lag issues...? I am fed up seeing this screen, frankly, and no other game I have has had so many problems. Please can you sort this code out, because the game is rapidly becoming unplayable for anything more than 20 minutes at a time... I've had this occur at least 9 or 10 times today, alone, and it's an instant downer.
Every time I opt to Check Status, it says there's no incidents or issues, and yet it happens on a daily basis. I have re-installed, restarted…1 vote -
Incorrect rules interactions
I can't pay mana from Lion's Eye Diamond for Mana Leak.
4 votes -
improvise
System does not recognize the ability to tap a food for improvise, then sacrifice it using Gilded Goose for mana. The autotapper gives the message, "Action cannot be completed due to unpayable cost." and the goose cannot be clicked while casting the spell.
1 vote
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