MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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198 results found
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token
Since the most recent update, numerous bugs that completely halt game progression have been widely reported on social media (SNS) and the official bug reporting form. Specifically, the game crashes when trigger stacks resolve, or when tokens are sacrificed or die. Despite these extensive reports, we have received absolutely no response or acknowledgment from your team, leaving players frustrated and helpless.
At present, a wide variety of bugs have been submitted via the bug reporting form, but many of them—objectively speaking—have been left unresolved for years. This makes the bug reporting system appear largely ineffective.
Do you even have…
6 votes -
Game crashed and does not allows me to play
Over the last week the game has crashed multiple times and in each situation I am unable to play which has cause me to lose the game. In this instance, the game kept on kicking me out and when I would log back in it would not allow me to block.
1 vote -
Hofri Ghostforge + Token Doubler Gamecrash
Whenever the token created by Hofri Ghostforge (STX 192) would be doubled, such as with Anointed Procession, the game server crashes. Play cannot proceed, nor can players concede, though the client is still fully interactive.
4 votes -
Game crashes on galaxy 24 ultra when opening the store
After the most recent update on galaxy s24 ultra, everytime I try to open the store my game crashes. Im trying to get in to purchase the daily deal (draft token). After a couple of tries I get a message from my phone stating there is a bug.
1 vote -
Two quick draft games with Lorwyn Eclipse crashed.
I was in the fourth game of the Lorwyn Eclipse quick draft when the game froze. I couldn't make any plays, I tried to restart the game but my time had run out. The same thing happened in the fifth game. In the following games everything went well.
2 votes -
Game crashed, game won't let me in coz it keeps going into the game that crashed when it searches for active matches
The game crashed while playing a friend, after restarting the game several times it's no longer letting me back into the game as it's checking for active matches, then putting me in the game that glitched & locking me in the waiting screeen. I literally can't play the game anymore.
1 vote -
The game is crashing when I scroll through my cards in the deck builder.
Playing on Android, on an Acer Chromebook.
When I scroll through my cards in the deck builder, the game crashes after scrolling past ~40 cards or so. This happens in the expanded and collapsed views, and on any color or type of card. It is repeatable. I should be able to scroll though and see all of my green cards, for example, but the game crashes before I get to the 4-drops.
1 vote -
After Jan-Feb updates, game is unplayable
Reinstallation didn't help. It freezes at "initializing localization database".
I have two tablets: Samsung SM-T870 (Galaxy Tab S7, Android 13) and Samsung SM-T575 (Galaxy Tab Active3, Android 13).
This is the last development. Throughout Jan and Feb, the game crashed in 50% of matches.
4 votes -
Constant Game Crashing
I was beyond excited to try this game as my friend has gotten me into magic. However I’m having constant issues. I’m playing on iOS device with the latest update for iOS and the game itself. Soon after completing the tutorial the game kicked me to my Home Screen and once I loaded back up the game just sat in the loading screen. I let it sit for 15-20 minutes and it just continued to sit at the first loading screen when launching the game. After doing some research I decided to delete the game and reinstall. Once doing that…
1 vote -
Game crashed and then forced an update in the middle of draft game
I was playing a game in a premier draft when the game crashed and forced an update when I tried to reopen. I timed out of that game and received a loss and would like reimbursement for the draft.
2 votes -
Keeps crashing. After new update.
During game play , when casting an instant or sorcery spell. Games shuts down.
1 vote -
After the last update, the game crashes every time I import a new deck or try to play another format.
Basically, I can only use the recently played shortcut. Apart from that, I can't play anything else because if i choose a new deck or new format, the game crashes.
1 vote -
Sokka's Haiku unable to cast during Omniscience Quick Draft Event
Sokka's Haiku was unable to counter Crashing Wave in the Omniscience Quick Draft. The card did not highlight to indicate it was a "potential" instant-speed response but other cards did highlight. I tried to drag it out anyway and it would not cast the spell.
4 votes -
Iroh, Grand Lotus does not work with Gran-Gran
When casting spells with Iroh, Grand Lotus, cost reduction is not correctly applied. I had Gran-Gran with exactly three lessons in the graveyard, which means I should be able to cast them (at least the first one) for their flashback cost for 0. MTGA removes the spell from the graveyard before the mana cost is paid, which turns off Gran-Gran's cost reduction, making the spell cost 1, and returning it to the graveyard. Perhaps not coincidentally, the client crashed after the game ended.
3 votes -
Crashes on startup (iOS 18.7.7)
Consistently crashes on startup (iOS 18.7.7)
When I try to launch the app on iOS, I make it past the loading screen with the set art, reach a black screen with the orange spinner that says “Waiting for the server…” then the game crashes. This happens every time. iPhone XR game version 2026.58.0 (4248.1257485)
1 vote -
Once again, the software keeps crashing -- over 9 times today. I am fed up of seeing the Lost Connection screen, frankly!
Here's a new idea, why not try and fix the constant crashes and lag issues...? I am fed up seeing this screen, frankly, and no other game I have has had so many problems. Please can you sort this code out, because the game is rapidly becoming unplayable for anything more than 20 minutes at a time... I've had this occur at least 9 or 10 times today, alone, and it's an instant downer.
Every time I opt to Check Status, it says there's no incidents or issues, and yet it happens on a daily basis. I have re-installed,…1 vote -
Just
Just did the TMNT update this morning in my S24 Galaxy. The client now crashed after the initial loading screen
2 votes -
Memory leak
After Lorwyn update sometimes my game freezes/crashed. This is also accompanied by freezing/crashing of other programs. For example, if my browser is turned on (I use the Yandex browser), then it logs me out from everywhere. I tried loading the PC with other programs/tests - everything was ok. So far I've only seen this problem when MTG Arena is active.
windows event log - https://drive.google.com/file/d/1yFkENA2cBtsAyh3eVAK78_gh_BkzpNeD/view?usp=drive_link
2 votes -
No Bug. Arena keeps "Connecting to server" then crashes
No Bug. Arena keeps "Connecting to server" then crashes. Any idea how to fix? I tried uninstall/reinstall. reset modem. repair game files. reset pc. no fix
1 vote -
"Waiting for server" in the middle of draft
I was in the middle of a powered cube draft, at the end of pack 2, when my game suddenly wouldn't let me draft my pick and crashed abruptly, showing the "waiting for server" screen until I rebooted to find that almost all of the rest of my picks had been auto-selected by the client, destroying my draft.
I would appreciate a refund of my gems because I was unable to complete the experience I paid for.
Thank you.
2 votes
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