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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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3149 results found

  1. Stir up trouble not allowing treasure token to be sacked to pay cost

    I tried playing "Stir up trouble" and paying the cost of 1 black mana and sacrificing an artifact (My treasure token). But the game would not let me.

    2 votes

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  2. "Nowhere To Run" lets spells and abilities that target players to ignore player's Hexproof

    "Nowhere To Run" lets spells and abilities that target players to ignore player's Hexproof when granted by a creature. This just doesn't fit Nowhere To Run's actual ability. I was running Crystalline Defense in Standard Ranked and my opponent was able to target me multiple times. I think "Nowhere To Run" is actually not looking at the target to see if it can ignite hexproof in this case, I believe it's looking at the source of the hexproof which is incorrect.

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  3. App freezes during combat

    The app freezed more times during combat, during my turn, not relating tò a specific action. I closed and re-open it, and It came back to combat, but It s frustrating and It consumes a timeout. It never happened before, neither with worst connections.

    2 votes

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  4. Wrong interaction

    So I was in a game and my opponent blocked my 5/5 indestructible creature with his indestructible 5/5 creature they both went down to a 5/0. I then cast a spell to give -3/-3 it resolved and his creature went to 2/-3 instead of dieing the creature just stayed. This cost me the game. It was a new card from the marvel superheros I hope you resolve this problem. You can check my capture logs from 20/08 approx . 6:20am. Log

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Combat Damage Missed

    I attacked with 3 creatures: Great Hall, Black Wizard 0/1 equipped with Black Mage's Rod making it a 2/2 with double the ping abilities, and a Fircoch Core that was a creature. My opponent blocked with only his one Head of the Hunt on my 1/1, but for some reason when it made the token, it skipped the rest of the damage step so my opponent took no damage. Screenshot is the turn after here they are still at 4 instead of dead. Because they didn't take any of the 6 damage, they were able to untap and win

    1 vote

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Bug

    Whenever a new set is added I’ve had to delete use Revo Uninstaller to remove all instances and old files of Arena on my C drive and reinstall it again then it says it’s downloading additional files and assets which is taking longer and more space.
    At times it will stop downloading freeze and I have to retry it again other times it says there is enough space or there’s an Asset Issue?!?! Wizards what is going on?? At this point just put Magic Arena on PS5 store to install on our PS5 those who want to continue with this…

    2 votes

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  7. ゲームアプリインストール後、ゲーム起動に失敗する

    端末機種はNEC LAVIE Tab 8HD2、OSはAndroid13、WiFi接続です。
    10月21日に更新の通知が来ていたので更新終了後ゲームアプリを起動しましたが、起動画面の表示中にエラー画面になり、以降この端末ではプレイできていません。

    更新前は正常にアプリが起動しており、ゲームが正常にプレイできていました。
    またスマホでは更新後も正常にプレイできております。

    エラー画面では「ステータス表示」と「再接続」ボタンが表示され、
    「ステータス表示」からはゲームのステータスサイトに接続され、ステータスに異常はなくブラウザバックでアプリのエラー画面に戻れました。
    「再接続」からはアプリの再起動が行われ、「アプリの起動中にエラー画面が表示される~再接続するとアプリが再起動する」から抜けられなくなり、アプリを強制終了しました。

    再インストールのために以下の手順を行いました。
    1.アプリをアンインストールし、端末再起動後Google playから再インストールしました。
    2.インストール後Google playから「プレイ」を選択し、アプリが起動し追加ダウンロードを案内されたので実行しました。
    3.ゲームの初期情報( 生年月日等)入力画面になったので、言語を日本語に変更してアカウント入力を選択し、メールアドレスとパスワードを入力しました。
    4.「ダウンロード中」画面になりました。1.78Gバイトと3.62Gバイトまでダウンロードした所で「接続が切れた」旨のエラー画面になったので、「再接続」を選択しそれぞれダウンロードを継続しました。
    5.ダウンロードが終わりゲームの起動中画面になりましたが、「アセットエラー検出」エラー画面になり再起動を要求されたので、「OK」をタップしました。
    6.アプリが再起動し再度起動中画面になりましたが、「アセットマニュフェスト…」「ダウンロードリスト…」「ローカルデータ…」「カードデータベース…」表示後の「フォーマットデータをリクエスト中」表示中に「ステータス表示」と「再接続」ボタンのある「エラー画面」になりました。
    7.上記エラー画面の裏で起動中画面が「初期画面を読み込み中」表示に変わったのでエラー画面のまま放置した所、「REALITY FRACTURE 好評発売中!」画面になりましたが、エラー画面が表に被ったままなので「ステータス表示」と「再接続」しか選択できず、アプリを強制終了しました。

    Google playのアプリページ内「ゲーム情報」の「互換性」項目は「デバイスで動作します」となっております。

    1 vote

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  8. Scythecat cub needs addressed

    This card needs limited to two landfall triggers a turn, until you produce actual landfall hate. You have let landfall run rampant for too long.

    1 vote

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  9. Draft Hover Picking Wrong Card, Bug, Graphical only?

    I let the timer run out in draft P3P2 and I was hovering a Proft, but client showed I picked a Danitha and I panicked.
    Then after some network hiccups during deckbuilding suddenly I have a Proft in my pool.
    Logs are attached, and here is 17lands link for picks: https://www.17lands.com/picks/b2b7f71658504982a8cf374a6a318279

    1 vote

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  10. 10 Damage somehow got rid of 14 life

    Two 5 power creatures attacked while I had 14 life. Somehow they took me to 0

    1 vote

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  11. Agathas cauldron lilliana bug

    Boy i have a relatively unique situation probably but i had a match where I had an agathas cauldron that exiled an opponents lilliana which shouldve enabled me to pay 1 (by tapping my 1/1 heartwood creature) tap my tough cookie and discard a card to give it hexproof until end of turn, preventing him from being returned to my hand so next turn i could animate my food tokens and win. But instead the game treated the interaction like i had no response, which should not have been the case

    1 vote

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  12. Unable to spend floating mana

    I had one black floating in my mana pool and it would not let me spend it.

    1 vote

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  13. So fking slow

    Resolving large trigger stacks in MTG Arena is far too slow. In combos with dozens or hundreds of triggers, each one plays its own animation, so I often can't even see the end of the combo, and the game sometimes disconnects me for inactivity while it's still resolving. Please add a way to skip animations and resolve mass triggers much faster.

    1 vote

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  14. Unable to submit game actions

    Several minutes into a a pick-2 draft game, every attempt to submit a game action led to over a minute of waiting for a response from the server. The same thing happened in my event yesterday to the point where I was forcefully conceded due to timeout.

    I am on a PC on the east coast

    I was even unable to cleanly submit this report. I have instead been receiving repeated errors.

    1 vote

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  15. Mobile servers arent able to connect at all. Tried reinstalling and it worked for a bit but now I can't connect again

    Mobile servers arent able to connect at all. Tried reinstalling and it worked for a bit but now I can't connect again

    1 vote

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  16. インスタントタイミング

    スタンダードでもゲームをしていた際にインスタントタイミングでインスタント呪文が唱えられませんでした。

    相手 失せろ
    自分 回復魔法 

    1 vote

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  17. Chulane not able to return creatures to hand

    Chulane's ability not returning creatures to hand. This has happened in multiple games now.
    Mana was spent, the appropriate creature was targeted, but would stay on the battle field

    1 vote

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  18. 画面上でカードの位置が適切に配置されていない

    Android環境でパワーキューブドラフト中に起きました。
    画面上でカードの位置が適切に表示されず、通常のプレイを行うのが困難でした。

    1 vote

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  19. massacre wurm

    The Massacre Wurm second ability is only functioning sometimes. Other times the game seems to ignore it. Occurring recently on both Windows and Android.

    1 vote

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  20. Cloud key + Envoke

    I had cloud key on the battlefield with creatures selected to be reduced by 1. But the Null drifter envoke ability still costed 3 mana when it should of been reduced to 2

    1 vote

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MTG Arena Bugs & Product Suggestions

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