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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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750 results found

  1. Missing Cards

    I woke up this morning and started playing some MTGA mobile (iOS) and shortly noticed that may of my decks are missing cards. I played some last night, built a new deck, and after playing a game with it went to bed. On reflection I had cards missing then too. Not all my cards were available to build with. Many of the missing cards are from starter decks, but not all the cards will be missing from a single deck, some will be left. Also, some of the decks with missing cards are still playable. Those missing cards are still…

    45 votes

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    14 comments  ·  Deck Building / Collection  ·  Admin →
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  2. aquired cards from packs not showing up in my collection

    I have cards not showing up in my collection that I aquired from opening packs. My most recent is Doom Blade.

    27 votes

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    8 comments  ·  Deck Building / Collection  ·  Admin →
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  3. Missing cards

    I bought a bunch of Strixhaven packs and as I opened them I made notes on the new cards I'd like to incorporate into my decks (or build a new deck with). But several of the cards I made notes of don't show up in the deckbuilder as an option for me. I have checked online to see if I wrote down the wrong names, but those cards are listed on general websites as Strixhaven cards so I don't know why they won't show up in my deckbuilder.

    Some of those cards are:
    Time Warp
    Tendrils of Agony
    Weather the…

    29 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  4. missing cards from collection

    for the past 2-3 months i've played to build a decent collection so i can make some decks.
    Some cards are dissapearing from my collection, even when i have used it.
    cards of the events, cards of drafts (yes, the ones that should stay in your collection), cards from packs or even for the daily rewards.

    So far i can name 7 cards that are missing. some of them just 1 copy. but others 2 or more.

    i've noticed that if the cards arent put in a saved deck... some of them just dissapear.

    how can i leave the game…

    152 votes

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    97 comments  ·  Deck Building / Collection  ·  Admin →
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  5. Sideboard

    Sideboard

    254 votes

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    34 comments  ·  Deck Building / Collection  ·  Admin →
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  6. Duplicate Protection Not working

    Duplicate Protection is still having troubles (and this site justs sits at "posting comment" forever for pictures). I had it happen right before logging out in this log.

    48 votes

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    20 comments  ·  Deck Building / Collection  ·  Admin →
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  7. No Mythic Rare wildcard reward

    I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.

    37 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  8. Missing Mastery Path Mythic Card Rewards

    I do not receive any of the promised Mythic Card rewards when I complete the Mastery pass levels. This happened for level 29, 39, 49, and 56 (my current level). Please fix and provide the cards to my account.

    31 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  9. Wildcard Redeem failure

    Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.

    23 votes

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    10 comments  ·  Deck Building / Collection  ·  Admin →
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  10. wasted wild cards

    i used 3 mythic wild cards and a rare but it didn't craft the cards

    22 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues