MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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3179 results found
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“Unable to Login Authentication failed Timeout”
Have gone down every troubleshooting rabbit hole I have control over - this is happening from different networks, different devices, but from the same account - friend's account is fine
Looking at the logs, I'm not sure if I'm seeing a cached reattempt at connecting to the same front door? Either way, there are multiple posts on Reddit and here that are having similar account-bound issues.
277 votes -
Daily quests and daily wins no progression
Today 25/03/26 There is no progressions after winnings for both daily quest or daily wins, Same is happening for the Midweek Magic, Had 3 wins but no progression and not possible to claim rewards
187 votes -
Companions Missing
All my companions are missing when I try to make a new deck.
160 votes -
Game freezing after playing card
Game freezes after playing a card. Sits like it is waiting for me to hit thr resolve button that doesn't exist. Then times out and I lose due to timeout.
94 votes -
Authentication failed Timeout
I am unable to log in to my account, and I don't know why. I know it isn't an issue on my end because I've tried it on multiple devices and on multiple networks with the result being the same. I have not had any issues with the Arena client until yesterday, when this started to happen. Just my luck that the day I decide to spend a little bit of money on Arena for once, I can't play the game.
54 votes -
Sparky wont go away
Sparky came back about a 2 updates ago and it wont go away and there is no option to turn it off. I completed the tutorials years ago, there is no reason for this feature to turn itself back on.
122 votes -
wins not counting
Game wins not counting towards rank progression and gold rewards. Four straight wins since today's update (BO1 ranked historic), no gold rewards, no rank progression
57 votes -
[BUG]Wrong Packs displayed on Mastery Pass for Lorwyn Eclipsed
I bought the Mastery Pass for Lorwyn Eclipsed, at Level 4 it states I should get 3 Lorwyn Eclipsed Packs.
However at level 4, I received 3 Edge of Eternities Packs instead.Please Advise and Thank you!
51 votes -
sparky
hi, sparky keep coming back every time i go in the home on the game. It happen on pc and ios. How do i fix it?
79 votes -
Game Turn not progressing
My game has been regularly freezing and not progressing the turn. I can still perform emotes, but nothing else works correctly. The hide stack arrow still moves, but the stack image doesn't leave the screen. I can navigate to concede the match, but clicking the concede match does nothing.
The timer rope appears normally, but the game doesn't end when it fully runs out. I have to reset the game and by the time I get back the game is over
I'm playing on Android.
49 votes -
My rank and rewards aren't progressing no matter how many matches I play and have a sparky rank of 0 even though I am mythic ranked
My rank and rewards aren't progressing no matter how many matches I play and have a sparky rank of 0 even though I am mythic ranked in standard ranked play I'm playing on android os.
45 votes -
Quest counters not updating
My quest counters are not updating. I logged out and in, restarted the game, repaired the games files and still not updating.
35 votes -
Game freeze after latest update
Game freeze suddenly in most games the Last 2 days unless I win or loose very fast. Happend in both ranked and draft matches and makes the game unplayable. Fix it or refund game pass for this period.
I'm playing on an Android device39 votes -
Spark Tutorial announcment repetition.
How to report a bug
1. Give us the steps to reproduce the bug.
Open the game on main menuNote which platform you’re using (PC, Steam, Mac, Android, or iOS)PC
Enter the actual results you’re experiencingEvery time I return to the main menu wisp keeps telling me im well on my way to becoming a great planeswalker. It's rather annoying. I've completed the tutorial and the skip tut button has gone from my account menu.
Enter the expected results of the featureNot to have the spark tut wisp creature repeat itself after I've already completed the…
59 votes -
Rank reset to spark tier 0
I just finished up a quick draft in foundations and suddenly my rank reset to spark tier 0. After the victory it showed my rank just below mythic #500 and then when I got back to the draft screen to claim rewards rank was missing. Then checking my profile it showed this spark tier 0 rank. Hopefully there is a way to fix this and show my actual current rank?
This is on a PC.23 votes -
unable to login
The screen shows “Unable to login”"Authentication failed for Shen.CJ: Time out "
25 votes -
Master Pass Level Boost - did not receive all of purchase packs
I purchased mastery pass experience for level 40, but did not receive all of the packs shown on the level boost page. I have attached a screenshot of the level boost page I saw when I clicked on level 40. But I did not receive the number of packs shown. Please provide the displayed number of packs I was supposed to receive with the purchase.
33 votes -
Freez midgame
The game freezes visually while I can still click on the menu and the music plays too. But I can't play cards anymore
31 votes -
Unable to change Deck Format on the Deck building screen - Bug
8,1,2026
It is no longer possible to change the format from the deck building screen.
Please take action42 votes -
Android gameplay- bug "freeze"
Games keep randomly freeze and not let me interact or respond to any moves. Can still view top card of grave and exile zones, as well as any card ont the field giving a card chain isn't frozen on screen over said cards. Has happened 10 times and only started after this last update. Clearing cache on the app seems to help for about 3 to 5 games before repeating about every other game. Usually happens after turn 3 but could be turn 7 before it happens. Will update with more info if i can't troubleshoot.
31 votes
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