MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9567 results found
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Can't buy gems
Cannot purchase gems in Arena store. The screen goes to 'Waiting for server.' This is for a Mac running macOS Sequoia 15.6.1.
11 votes -
Aetherworks Marvel not showing top 6 cards
Playing my Aetherworks Marvel deck in Historic. Since the update, whenever I activate the Marvel, it looks like the top card of my library is flipped/revealed, but that's the only card I can choose to cast. It used to show the top 6 in a pop-out window, but now it's just the top card. I can slide the top card away to reveal the 2nd card from the top, but can only click to play the top card.
12 votes -
Soulflayer delve problem with commander
I cast Soulflayer by exiling Ketramose, the New Dawn(my commander) in the graveyard
I choose to return Ketramose to command zone after it's exiled
Soulflayer did not gain lifelink and indestructibleSoulflayer should gain lifelink and indestructible because it only checks the cards that were exiled by delve while you were casting it. It doesn't matter what happens to those cards after they've been exiled, so removing cards that were exiled via delve will not affect what abilities Soulflayer has. It also means that if you delve away your commander (and put your commander into the command zone instead of…
23 votes -
cannot start a match
match making stalls in various stages sometimes abandoning the match after some time other times stays stuck without the opportunity to keep or mulligan
7 votes -
Omniscience games don’t start
Games load in and don’t get past opening hand. Game crashes out and reloads in main screen
7 votes -
Cards not dealing at start of new game
Bug report for December 28th, 2025, 4:25pm, Central time. I've dropped into a number of games today where there's either an extended attempt to connect with the other player or the game loads but the cards are never dealt. Eventually I get a timeout timer that drops to nothing but remains without giving me a strike. When checking the status of the decks for each player, all values are at 999 (see attached image).
8 votes -
Bug
- I start a standard match.
- Both on PC and on IOS on my phone.
- Game freeze before the first hand is shown. The timer starts running, but the game state is still frozen. I can't concede.
- The expected result is to be able to play the game.
7 votes -
Match not loading
4th game in a row where the game has failed to move ahead past either the loading screen, first turn player, or opening hand.
7 votes -
game is frozen inside Omniscience draft and also froze inside a ranked historic B3 match
game is frozen inside Omniscience draft and also froze inside a ranked historic B3 match right before
6 votes -
Talk to us!
Why are the game not working, and why are no Wizard people responding!? There are plenty of reports, fix your **** game and let us know that you are working on it... I demand some refund, throughout the last year or so i have had many games end in loss due to these kinds of shutdowns where the system is not working, but Wizards of the coast is not acknowledging the problemts...
buuuuuuuh8 votes -
Client not pairing for matches
Client not pairing for matches.
8 votes -
Connection Issues
Despite my connection being absolutely fine; able to access the internet with normal speeds, when I connect to an opponent I either get no hands loading in (i.e the mulligan screen, shown in image 1), or my hand loads after mulliganing, but then I get the timeout bar which just sits at 0 (shown in images 2 and 3). I've gone from playing consistently for a several hours to now having not been able to play a single game for an hour and a half.
7 votes -
Softlocked as soon as match starts
Unable to progress the game from start of match. Timer runs out on mulligan timer without ever showing cards, cannot concede. Version 2025.54.0.10689.1214342
8 votes -
new
Something is wrong with the servers.
7 votes -
fleem
Obtained OM1 Mastery Pass prior to deadline and did not receive Fleem cosmetics.
14 votes -
The tutorial is broken at shadow dragonhand
I have tried to complete the tutorial on an iPhone android phone and iPad and every time it freezes. I get to the bit where I summon 3 blockers, they do not appear then I cannot complete my go as the computer wants me to use them to block. So there is no way of taking my turn and I am locked in the tutorial and cannot make any progress.
18 votes -
Death by vanilla achievement did not trigger
Played a game where death by vanilla should have triggered but did not. The 5 creature spells I cast were:
Jibbirik Omnivore
Leatherback Baloth
Leatherback Baloth
Yargle, Glutton of Urborg
Rumbling BalothPlease fix this bug as grinding for these achievements has led to a miserable play pattern and I am not having fun doing so.
17 votes -
No fleem
I bought the mastery pass, but didn't receive the Fleem cosmetics. Could you send them to my account?
14 votes -
Card problems in tutorial
In the merfolk tutorial battle, after my first turn, all cards hover above the field and when a card is laid they float in the left side, clipping into each other. This makes the game **** near unplayable.
I already know how the game works but I can't access it until I pass the tutorial, which is impossible due to these issues.19 votes -
Mistrise Village not programmed correctly
Mistrise Village makes a spell already on the stack uncounterable. This is not what the card does!
29 votes
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