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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2979 results found

  1. Place of Legends Achievement

    I have used my Favorites on all of my local stores I am near I attend, which includes two stores that have the Legendary store title. Despite this, the achievement has not been unlocked on my account. I have attended an event at one this week which unlocked the 'Be Legendary 1' Achievement, yet still has not registered my Favoriting the store.

    I am using a PC and have tried to un-Favorite, exit and restart the client, then tried re-Favoriting again to no avail, and would appreciate any insight or help if it's something I'm doing wrong that has caused…

    4 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  2. Deck companion not appearing in matches since last update

    Commander
    1 Syr Vondam, Sunstar Exemplar (EOE) 231

    Companion
    1 Lurrus of the Dream-Den (MUL) 116

    Deck
    1 Accursed Marauder (MH3) 80
    1 Acquisitions Expert (ZNR) 89
    1 Godless Shrine (EOE) 254
    1 Alseid of Life's Bounty (THB) 1
    1 Ambitious Farmhand (MID) 2
    1 Benalish Sleeper (DMU) 8
    1 Burglar Rat (FDN) 170
    1 Chittering Skullspeaker (Y25) 9
    1 Clattering Augur (MH2) 79
    1 Cloudshift (JMP) 97
    1 Command Tower (ELD) 333
    1 Corrupt Court Official (TLA) 92
    1 Corrupted Conviction (OTJ) 84
    1 Dead Weight (GRN) 67
    1 Desperate Measures (TDM) 78
    1 Dusk Rose Reliquary (LCI) 10…

    10 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. Please improve your bug report function

    Give us some way to just submit a report like any other normal online game. This is should just be a simple form, rather than a forum to comment or vote on other people's reports. That just feels totally useless. Multiple times I've come here to make a report and felt it's not worth the effort. There's no indication it's been received or addressed, there's no date to tell how old posts are. Is it supposed to make us feel better to see other people make the same reports and get ignored?

    5 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  4. three tree

    Three Tree City wouldn't let me choose "Sculpture" as a creature type, relevant to the new Vraska, Soul of Stone commander. (iOS, Windows)

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  5. The Hobbit Welcome Deck Duels

    I crafted the Black Deck to play with friends online. Once I was able to put it my decklist it now says the Black Deck is INVALID on the Welcome Deck Duels. Is there a way to get the Black deck back into rotation?

    4 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  6. Riddles in the dark

    Completed first three riddles on the third riddle I answered WIND and it took it but no reward for 4 hours. I entered EGG and TIME during that period and the system took those, finally received the third riddle reward and received the 4th riddle answered DARKNESS and immediately received darkness reward. Received 5th riddle and saw that it is the EGG riddle which I already inputted and was accepted but have not received reward, it has been almost 12 hours at this point. Ive already restarted the client several times, ive attempted reentering EGG it will not accept it…

    8 votes

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    0 comments  ·  Events  ·  Admin →
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  7. disconnect during draft

    I got disconnected twice during the Premier Draft that I just finished. Both times, I remained online for other applications. I closed Magic Arena and reopened it, but I missed several picks.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  8. "Portal Lands" card style bundle has the Innistrad versions of those cards, not the FRA portal art

    Reality Fracture was supposed to release with a set of "Portal" card styles for the slow lands (Deserted Beach, Shipwreck Marsh, Haunted Ridge, Rockfall Vale, and Overgrown Farmland), which are part of the same set as the ones that released for the enemy-color versions in SOS earlier this year. Instead they are the Innistrad alternate arts. This shows in both the store and the collection view; attached is a screenshot of the collection view where the Innistrad alt art appears twice, instead of appearing once and the FRA art appearing in the other slot.

    5 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  9. Bloodline Recollector

    3 creatures died on an opponents turn and Bloodline Recollector did not become prepared on their end step.

    3 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  10. [BUG] Sideboard doesn't function after a disconnection during the match

    Hi, this bug happened to me while playing on iPad (iOS system).

    To reproduce the bug, you must experience a disconnection during a match in Bo3 (in my case, the format was standard; I haven't tested in other formats). When you reconnect (it usually works to wait, close, and reopen the app) and finish the match, you go to the sideboard. Still, instead of the usual screen where you can change cards between side and main deck, it shows a strange screen that is a merge with the select card sleeve screen (as you can see in the attached image).

    …

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. The card Mythos of Nethroi isn't working properly.

    The card Mythos of Nethroi isn't working properly. When you target a nonland permanent it doesn't give you the option to spend the extra mana necessary and the spell fails if you spend the black and 2 colorless mana.

    4 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  12. game keep freezing

    Game keep freezing. Repaired and reinstalled, still freezing during queue (mostly timeless). I can join 1 match every 5-6 try. The game both stop responding and I have to force close it, or the queue go ahead without letting me join the match

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  13. cant find the sidedeck button

    i want to use Karn the great creator but i cant find the sidedeck button to add cards to play

    1 vote

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    6 comments  ·  Deck Building / Collection  ·  Admin →
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  14. Game freezes when choosing mode for Glacierwood Siege (TDM #189)

    Steps to Reproduce:

    1. Cast the enchantment "Glacierwood Siege" (TDM #189) during a match.

    2. Wait for the card to enter the battlefield and prompt the modal choice between "Temur" and "Sultai".

    3. Try to click on either option ("Temur" or "Sultai").

    Platform:
    [PC / Steam]

    Actual Results:
    The UI becomes unresponsive upon entering the choice screen. Clicking on either "Temur" or "Sultai" does not register, freezing the game state completely. It is impossible to pass priority or take any further actions, forcing a stalemate until a player concedes or time expires.

    Expected Results:
    Clicking on "Temur" or "Sultai" should select the chosen…

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  15. bug/lock/unlock/Marina Vendrell's ability

    When activating Marina Vendrell's ability targeting a room enchantment the overlay pops up to select the Room to Lock/Unlock, however the "Lock" and "Unlock" text does not appear below the images. I cant select either room although . If I return to the battlefield view and back the text has appeared in addition to the images but I am still unable to select either option.If i click i the room in the batlefield the game crash. The only exit is loose the match by time, and its nor fair in a draft "you spent gems or coins"ande feels "you wasted…

    7 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  16. Can't select any of Davriel's offers

    As of the last update, when activating Davriel, Soul Broker, I can't select any of the choices. They're unresponsive and I can't take any other actions to move the game forward. The only option to progress is to concede.

    8 votes

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    0 comments  ·  User Interface  ·  Admin →
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  17. 降霜断崖の包囲を戦場に出したときジェスカイ・ティムールの選択ができない

    降霜断崖の包囲を戦場に出したときジェスカイ・ティムールの選択ができない
    時間が経過し自動でジェスカイが選択される

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Cannot click and drag to add cards to library, Surveil or Mulligan

    As title said, cannot click and drag to add cards to library, Surveil or Mulligan. This happened a couple of days ago. Makes the game unplayable.

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  19. Persisting Asset Error

    Hello, I got 3 "March of the Machine"-Boosters as a reward. Upon opening them I got "Asset Error Detected". (This didn´t happen when opening the "The Hobbit"-Packs which I did before.) I coudln´t view the cards though I think I at least got some of them. I get the same error message when viewing the foil or alternate art of some of my cards. I did some research and tried fixing it but nothing seems to work. I attached the log, but am unsure if it is useful. Thanks

    5 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  20. matchmaking

    MAtchmaking is disgusting./ You purposely pair themed decks against eachother like tokens vs tokens or lifegain vs lifegain. For a game based on imagination. your developers have zero./ i play this game to challenge myself against other deck types and youve completely taken that away from everyone. Nobody wants to sit in front of a mirror and fight themselves./ super disappointed. where's your imagination been hiding wizrds?

    6 votes

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    1 comment  ·  Gameplay  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues