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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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13951 results found

  1. Did not receive XP after leveling up

    Playing on Windows PC. I have no idea how to recreate the bug, but have attached my log. After levelling up on March 11th (around my 10th win for the day), I stopped receiving XP (after 15th win, mastery shows I still have 0 XP into new level where it should be ~5*25 = ~125 XP).

    6 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  2. Reaper's Talisman/Light of Promise Interaction

    I equipped both the enchantment Light of Promise and the new artifact Reaper's Talisman in that order onto my creature, Vito, Thorn of the Dusk Rose. I attacked alone with it, which triggered the Reaper's Talisman effect, hurting my opponent for 2 damage and healing myself for 2 damage, but the healing did not trigger Light of Promise, which should have given my creature two +1/+1 counters because of the healing from Reaper's Talisman. Unfortunately, the end result ended up losing me the game immediately after, so I wasn't quick enough to get a screenshot of it.

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. game crashes during every match

    game crashes during every match since the uptate to M21

    39 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  4. Incorrect Card Interaction

    There is an incorrect card interaction.
    I made a token copy of Goldspan Dragon and then copied the token using Esika's Chariot.
    Goldspan says that its' treasure token creation triggers when targeted by a spell. But the chariot made it go off. As far as I know, that would be considered an ability, not a spell.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Waiting For server -> No mana sped for spell and card locked on the screen

    Waiting For server -> No mana sped for spell and card locked on the screen

    2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  6. Blade Historian Not Giving Doube Strike

    In my last game, I had two attacking creatures while I had Blade Historian on the field. Neither creature got their double strike. I stayed in the game one more turn to make sure I wasn't missing something, and again my attacking creatures didn't have double strike. Them not having double strike essentially cost me the game. Please fix this. Not getting double strike from Blade Historian is messing up my preferred deck to play.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  7. Unranked wins showing that I'm leveling up in Bronze...and I'm not even on the bronze tier.

    Unranked wins showing that I'm leveling up in Bronze...and I'm not even on the bronze tier.

    20 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  8. Broken UI

    The UI is completely bugged, broken, and un-usable. Lands in my hand are just cardbacks, on the screen they float in the middle of the field, creatures don't show up if they enter the stack and don't tap if they attack. Made me lose games with no way to fix.

    10 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  9. Peer into Abyss is unplayable on iOS

    It is essentially impossible to select enough discards when you play peer into the abyss on iOS because there is no way to scroll and select when the cards are so small.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. Long opponent combo caused my timeout to get used.

    An opponent had combo generating lots of card interaction. I checked the resolve all box to get passed it but stupid Arena kept pausing on every triggered ability over a minute. This caused Arena pop-up a timeoout fuse on ME! for an oppponent's combo taking too long.
    If someone checks RESOLVE ALL get **** Arena to accelerate the resolution after the first few abilities. No one wants to sit through the same abilities triggering over and over for a minute or more.

    19 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  11. Missing xp points for daily completion

    Only got 500 xp for a 750 xp daily reward

    18 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  12. Can’t see sideboard in draft game

    I can’t see my sideboard in draft mode. I will add a picture. IOS.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Can't drag cards for mulligan

    Can't drag cards when mulligan. Sometimes the click registers, sometimes it doesn't. Sometimes I can get it done before I run out of time, sometimes I can't. Cost me a ranked game today.

    3 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  14. The Ozolith

    During gameplay on my turn before combat, although The Ozolith text reads "you may move all counters," I could not pass and the game was forcing me to click an opponents creature vice just passing on the option to remove counters. I was forced to use all timeouts, so the bug needs to be fixed.

    25 votes

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    6 comments  ·  Gameplay  ·  Admin →
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  15. Ozolith broken, must choose creature

    I played the Ozolith and in the card text it says "you may move all counters...", but in action I had to choose a creature of the opponent, because mine were all dead.

    35 votes

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    12 comments  ·  Gameplay  ·  Admin →
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  16. Vorinclex vs. Saga

    The first f/x of a Saga should trigger, since the counter is a product of the effect, not the other way around...

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  17. But with season rank tiers

    It appears that the tier ranking issue is still occurring. I’m a macOS user and every time I rank up, it takes me back to silver one.... is there going to be a solution to this since it seems to be an issue since at least February. It really ruins the gameplay for players.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. Normal play queue is affecting my constructed rank

    Since ZNR released i've been trying out new deck ideas in the normal play queue.
    For some reason after every match, win or lose my constructed ranking is being affected.
    I don't want to keep losing rank because i'm trying new ideas in a queue that shouldnt be ranked.......

    16 votes

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    5 comments  ·  Gameplay  ·  Admin →
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  19. black screen launch

    Despite the latest hotfix, still impossible to launch the game => black screen.
    Windows 7 64bits

    35 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  20. ランク戦で勝ったのに、ランクが下がる

    ランク戦で勝利したのに、ランクが一つ下がりました。早急な改善と、ランクダウンの取消し+ランクアップ対応をお願いします。

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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