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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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14483 results found

  1. 7 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  2. Standard Ranking not reflecting wins or losses

    As of at least 13 Dec 21 the Standard Rank is not updating after wins or losses in Ranked Standard play. The Limited ranking seems to be working, but it may not be working correctly and just seems to me doing so. Please fix this. Thank you.

    12 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  3. game crash

    the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button.
    I have try to reinstall the game but the trouble still there

    version 2021.12.0.3961.902937

    28 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  4. Le jeu plante au moment de choisir son deck (depuis la mise a jour debut decembre 2021)

    Le jeu plante au moment de choisir son deck (depuis la mise a jour debut decembre 2021) Impossible de lancer une partie

    5 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  5. Rahilda not targetable by Vanishing Verse.

    Rahilda, the new red Werewolf from the Alchemy set, is not targetable by Vanishing Verse despite being a monocolored card. Please fix this, thanks.

    17 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  6. Lier Counterspells don't work

    Played a game with Lier, Disciple of the Drowned. I don't know how to retrieve the logs yet, but this has happened enough times that its driven me to complain.

    Every time I try to counter my opponents spells using Lier's ability, they just simply DO NOT WORK. I meet all the requirements to counter my opponent's spells, and yet, nothing. All I get is a warning saying, "Are you sure?" - to which, yes, I am. I try, and nothing happens. This is game breaking for me and my deck. it renders my decks strategy useless. I've tried it…

    5 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  7. Mox Amber and Rahilda

    Mox Amber is not recognizing Rahilda's Nightbound Side as legendary for the purpose of producing Mana. I would like this to be fixed soon as I built a deck around Rahilda and would like it to work.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  8. Toxrill's ability

    The bug i'm reporting is about Toxrill's counter ability.
    No counter has been put on my opponent's creature.
    I also checked if some card in Play would interact with it but nothing would in this sense.
    I have read another post reporting this but in my case note a single counter has been put on a creature.
    Maybe it's because of the number of creatures in play (more then 40), but it doesn't make sense anyway.
    Hope you'll fix it very soon.

    4 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  9. マッチング補正

    デッキを変えるたびにこちらに不利なデッキばかりとマッチングさせられる。
    クリーチャーメインのデッキを作ったら除去デッキばかり、コントロールデッキに変えればアグロデッキばかり。
    毎日毎日もううんざり。たかだか1勝するだけで1時間かかるなんてゲームとして成立してないんだよ。

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  10. I am not gaining ranks

    The game is not counting my wins, or losses for the purpose of ranking. I have been at Platinum rank 1 through many games now.

    4 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  11. Heliod's Punishment

    Heliod's Punishment's

    task counter is hard to see.

    Previously, when it was on the battlefield, I could see the gray counter, but now I can't see it unless I point the pointer at it(Enchanted creature) and display it.

    2 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  12. 2 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  13. Rebalanced cards cannot be used in "friendly brawl" challenges in historic brawl decks but work fine in historic brawl play mode

    Please introduce a historic brawl direct challenge to fix the above stated issues, and also to fix you and your friend from potentially selecting different decks as presently you can select a 100 card historic brawl and your friend can select a 60 card brawl. Also when using friendly brawl a glitch happens during loading where your deck is shown improperly as fblthp and a garbled deck name

    11 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  14. Vengeful Strangler

    Vengeful Strangler will only trigger once even when two curses are in play.

    3 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  15. I am unable to play historic decks with non alchemy cards that replaced existing cards in pool.

    I am unable to play historic decks with non alchemy cards that replaced existing cards in pool.
    deck with alrund epiphany unplayable, deck with golspan unplayable, deck with faceless haeven unplayable, and more...

    8 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  16. Didn't climb rank

    I played three games and won and didn't rank up. The first game my opponent mulliganed and apparently conceded. The second game apparently my opponent timed out, but that could have also been a bug that should have resulted in a draw, it's impossible for me to say. The third match, however, were two fully played games that I won. Still, for neither of these cases, I didn't climb a single step.

    3 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. ERROR in Historic Brawl Deck Eligibility

    After the most recent update (12/8?), Arena is NOT IDENTIFYING BANNED CARDS CORRECTLY, resulting in a disqualification of many of my brawl decks for Historic Brawl play.

    It looks like the problem is that any card which has been banned, even in a specific brawl event, is banned in Historic Brawl.

    Example: I can't play any brawl deck that includes [Faceless Haven], because it was banned in some event format. When I hover, I see that this card was banned in:
    1. Historic Shakeup: Week 2
    2. Historic Shakeup: Week 3

    About half my brawl decks now have this issue.

    9 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  18. plantage au moment de jouer decembre 2021

    J'utilise un PC avec Windows 10
    Depuis la dernière mise à jour, cette semaine de décembre 2021, impossible de lancer une partie.
    La site se lance correctement, mais dès que je clique sur "jouer", ça plante. Puis vient le message de Windows indiquant le plantage du jeu.
    Est-ce un défaut de la mise à jour?
    Merci de répondre

    7 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  19. alchemy

    As someone who has played almost every day for the past year and poured $1700+ into my Standard and Historic collections, the Alchemy changes in Historic make me regret ever playing Arena. Out of 20+ Historic decks only two were playable without swapping for rebalanced Alchemy cards, when they're not even the most broken cards in the format.

    I got into Historic because I was a kitchen table player in paper and wanted a more challenging and interesting format closer to what I was use to without using the unsightly and annoyingly cumbersome MTGO platform. Now I can't even escape…

    52 votes

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    1 comment  ·  Gameplay  ·  Admin →
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  20. attach failed to drop other attach

    Unable to Login After Alchemy Update. It comes up with the following error:

    Authentication failed for <username>:
    Attach failed to drop other attach

    I have tried restarting, logging off and back in, uninstalling and installing MTG Arena again. Still the same problem. I also had a Crimson Vow Quick Draft started that will probably expire prior to getting back in and being able to play.

    Please help.

    13 votes

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    4 comments  ·  Gameplay  ·  Admin →
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