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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1341 results found

  1. Issue with the reminder text for the creature extraction specialist returns

    When extraction specialist returns a creature from the graveyard to play, the reminder when you inspect the returned creature is vague/worded wrong. In my example, it returned an attended socialite and the reminder on the socialite reads "when attended socialite enters the battlefield, return target creature card with 2 mana or less from your graveyard to the battlefield. That creature can't attack for as long as you control attended socialite" and then below it says extraction specialist, attributing that effect to it. It should say extraction specialist in both cases where it says attended socialite.

    5 votes

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  2. black screen ios

    i do everything in "Mobile Performance Issues & Crashes" and still have the problem
    only black screen when i launch mtg arena in phone 13 pro max

    6 votes

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  3. No rank

    I've been playing ranked games for a weeks and the game is still suggesting I "play my first ranked game"
    Still have no rank.

    32 votes

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  4. Connection lost

    Every time I try to log on and play the game it says I lost connection to the game server and I even logged out and changed my password to log back in and I got the same result

    13 votes

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  5. Turn off card / board animations

    Hello.

    Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to

    switch off all the card animations / board animations.

    For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.

    For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.

    Well. I see only advantages in this options doesn't you…

    165 votes

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  6. 252 votes

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  7. Avatar & Pet crashes: Arena on iPad

    (1) about 1 out of every 8 matches on Arena (iPad) crashes after which I need to log back in to Arena. My chosen avatar then has reverted to Ajani and I can resume the match (with time lost!)

    (2) during deck building, when I want to change the default pet for a specific deck, the app freezes and have to go out and log back in.

    5 votes

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  8. game crash

    the game crash and when I try to join the match, the game crash systematicaly I cannot select deck or anything when I click on play button

    version : 2021.12.0.3961.902937

    15 votes

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  9. Emotes unequipping

    Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.

    13 votes

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  10. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    312 votes

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  11. Game Constantly Crashing on Mobile

    I am getting fed up with how often I have to restart my game client on mobile or how many times I am basically issued game losses on the ladder when trying to climb to mythic because Arena decides thats all the sudden i can’t click on anything anymore but also it’s my turn and if I don’t respond I’m now roping out and I don’t find this out until it’s warning me that I’m just about to lose that I need to completely restart and 90% of the time the game has ended and my rank is lowered. It’s…

    10 votes

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  12. unable to login

    Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
    Both on pc and on phone.

    10 votes

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  13. 31 votes

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  14. Black screen

    Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.

    8 votes

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  15. 846 votes

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  16. 47 votes

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  17. Auto pass bug

    When using the auto pass button on opponent's turn, it does no work. I still have to click resolve manually on each effect. I use arena on android os. Auto pass functions normally on my turn.

    21 votes

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  18. Mac client won't run unless started from Epic Game launcher

    Ever since the last update, when I attempt to run the Arena app directly, it starts up as a black screen and shows the Arena cursor, but then never loads the game. The only way I can launch the game is by running Epic Games and then launching from there and the game will start and run normally. This DOES NOT occur on my other Intel based MacBook Pro, where everything is running fine.

    I've attached screenshots and my log file.

    11 votes

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  19. crash when hitting play button

    When I click on the Play button (main screen), the client crashes (crash report enclosed).

    8 votes

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  20. 590 votes

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MTG Arena Bugs & Product Suggestions

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