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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1344 results found

  1. Mastery Pass Mythic

    1.   Level 76 of the AFR Mastery Pass did not reward a Mythic card (did not receive any card).
      
    2.   Android phone.
      
    3.   Did not receive any reward for level 76 even though pass is purchased. 
      
    4.   Should have received a mythic card from AFR set.
      
    5.   2021.8.0.950.884923 patch. Have seen others confirm similar results on reddit.
      
    30 votes

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  2. 2nd time that i buy a pack and i can't find it later in my collection

    My MTGA ID is "Ariel RS#91643" and this is the 2nd time i buy cards or packs in the store and they disappear from my entire game, the first one was with an Ugin dragon a time ago: i buy one but he never showed up in my collection, and now i buy the pack of the 4 planeswalkers includind Mishra, and all of them disappear from my game, it even gave me the buy screen and the one with the acquired cards with them on it but they doesn't shows up in my collection. I was even thinking about…

    1 vote

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  3. Missing cards from Brother's War packs.

    After the Brothers War update, I got 2 packs that I opened. One had Well of Dreams as the main card, the other had Phyrexian Processor. I was stoked to start playing with Well of Dreams, then went to look for it in my collection and poof, both are gone. I'm scared to buy another pack! Help!

    1 vote

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  4. 1 vote

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  5. 1 vote

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  6. BRO mastery pass no extra levels

    In the past, when I pre-ordered the bundles, and I got the mastery pass, it would award 10 levels right away. This time for Brothers War, I didn't get those levels. Did they change that portion of the mastery pass?

    1 vote

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  7. Save manually sorted stacks in deck builder

    When editing a deck (on Android), you can change the layout to see all your cards sorted into stacks by their mana cost. You have the ability to manually drag cards around into other stacks or to create new stacks. However, if you click Done and leave the deck editor, these stack sort changes are lost. When you reopen your deck, the cards are all sorted by mana cost again. It would be great to preserve these changes, and offer a button to reset back to default stacks if you want.

    1 vote

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  8. Cannot update decks without triggering a disconnection after Brother's war update

    Whenever I try to update an existing deck with new cards (which I can craft, and I could open packs) including the midweek magic sealed deck, after today's update, I lose connection and must both log out and close the mobile app completely before reopening or I cannot connect to the game. The status page says "no incidents reported" I cannot possibly believe that to be the case.

    1 vote

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  9. MTGA

    2 quick things I've noticed about sideboarding and how it works as a user:

    If you try to drag cards out of the card using a mouse, but the "Craft" button is enabled, it will not let you remove the card from the sideboard.

    Is there any reason sideboards have to have the 7/15 and then the next 8 cards in the board when the deck format is Traditional? It would be nice if my sideboard looked the same as my main board when I have Traditional/Best-of-3 selected as the deck format (but it makes a lot of sense for…

    1 vote

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  10. Historic decklists on magic gg

    You stopped posting historic decklists on the magic.gg/decklists . it was a great source for ideas. Please bring it back!

    1 vote

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  11. trying to add cards

    i am trying to goblin warchief to my collection it says not found when i hit the craft button

    1 vote

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  12. scrap trawler is colorless

    I have an Osgir, the Reconstructor commander deck. Today it shows up as an illegal deck due to a card not in my commander's color identity. Scrap Trawler is show not being in Osgir's color identity. The digital color of the card looks like it would be a blue card but Scrap Trawler is colorless and should be legal in this deck.

    1 vote

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  13. second card that I buy and it does not appear in my collection, it is already unacceptable

    this is already unacceptable, it is the second card that I buy and it does not appear in my collection. fix the problems at once, so it is impossible to advance in this game with so many bugs

    2 votes

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  14. Mastery Tree did not receive mythic card reward Dominaria Black

    I do not see in my collection a copy of Sheoldred, The Apocalypse. Please update my account with a free mythic card so I can redeem for this or a code for this card. I think I have copies of the other 4 mythic rewards.

    1 vote

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  15. Unable to Select Cards From Pack During Draft

    I was recently drafting Neon Dynasty and encountered an error I have not observed before. While drafting pack 2 pick 2, I found that although I had been passed a pack, there were no cards from which I could make a selection. I tried clicking on the table to see where the packs were, however the draft table would not display. I could still open the adjust options menu and change my draft display, however the error selecting a card remained. I quit the application and reopen the program to see that I now had 6 packs waiting for me…

    8 votes

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  16. Goldspan Dragon uncraftable

    I am unable to find Goldspan Dragon in any way. I've tried searching with any code I could think would maybe work, then just searched dragon and set the filter to red. No Goldspan Dragon in the game, yet my opponents seem to have a never ending supply?

    2 votes

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  17. Can’t select card from pool

    I just got an alt art Torvold but whenever I try to select him for my brawl commander deck he never appears on the deck list. What can I do?

    1 vote

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  18. Mizzix's Mastery Only Displays in Japanese

    Mizzix's Mastery Only Displays in Japanese

    This happens in both my collection and in gameplay. When I mouse over (either card style) it only shows the text in Japanese. My language is set to English. This doesn't seem to happen for the other Strixhaven special cards.

    I'm on a mac.

    1 vote

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  19. Crafting World Championship deck and unable to craft 'Swamp'

    I was looking at the list of Worlds decks and was trying to craft one of them in place. However, because they use the DMU full art, which I do not have and cannot buy, I am unable to simply press the craft all button.

    I can craft each card one but even then the deck would be invalid since I can't craft these DMU lands. You cannot edit these decklists in place to switch to default lands. You have to copy them and then edit.

    Showing the Worlds decks and allowing us to craft them is a great idea…

    1 vote

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  20. No wildcard when winning the fifth same card

    Why do I get tickets as a victory bonus that I already have 4 times?
    Then why don't I get a wildcard?

    1 vote

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