MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1616 results found
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8 votes
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No Mythic Rare wildcard reward
I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.
29 votes -
Earn A Deck Not Awarding Deck
I'm not getting the correct daily rewards on my account, today I didn't get the deck I was getting on a daily basis.
In daily missions. I was supposed to win a new deck today, I completed the mission but I didn't receive it. The last one I received yesterday was DIMIR HOUSE (black and blue).
61 votes -
missing cards in deck
I'm playing with Keep the Peace deck. I was going to rebuild it and noticed that it shows I have tactical advantage in the deck. When I add the rest of the tactical advantage cards, it only shows 3 in the deck. I have 4 total. When I complete the deck, it shows I have 59/60 cards. I've uninstalled and reinstalled the game with no luck.
8 votes -
Deck Builder crashes
Arena crashes recently while deckbuilding without saving the current deck. It happens mostly when you check for deck stats.
It extremly annoying when you can't brew decks and have to copy paste your deck from the internet just because the deckbuilder its programmed poorly.
34 votes -
CARDS DISAPPEARED
Hi, after many months i'm back on this game and i've noticed that a lot of my old cards have been disappered! Anyone can tell me how its happened? Especially cards from my old control decks but in general i ve lost a lot of cards!!!
15 votes -
Import Deck Problem
When I try to import a new deck, a receive an error stating that the string is empty, but i've just clicked on the import button, without selecting anything else.
25 votes -
No gems were given for opening duplicate rares
I recently opened packs where 20 gems were offered for duplicate rares, but my gem counter didn't go up with each pack opened.
9 votes -
Packs not visible during draft
During Zendikar Rising traditional draft, the pack contents were not visible for approximately 30% of packs. After returning to the home screen, and then resuming the draft, the cards would appear about 10% of the time.
16 votes -
Missing Mastery Path Mythic Card Rewards
I do not receive any of the promised Mythic Card rewards when I complete the Mastery pass levels. This happened for level 29, 39, 49, and 56 (my current level). Please fix and provide the cards to my account.
22 votes -
Did not receive deck for completing quest
I completed the cast 25 black/blue spells quest and did not receive the next 2 color deck. The quest did however go on cool down.
22 votes -
Wildcards
I didnt recive the wildcards that you recive from the mastery.
7 votes -
Preconstructed Decks Missing
Logged in today to find all my earned preconstructed decks were missing from deck list. I completed todays challenge to earn a new one and that deck didn't show up either...
35 votes -
I did the daily deck quest but didnt get a new deck. quest is on cooldown now.
I did the daily deck quest but didnt get a new deck. quest is on cooldown now.
30 votes -
Mastery Pass Mythic Card Reward Missing
I've purchased a mastery pass this time around and when i've reached level 39 to receive my mythic card reward all i saw was the uncommon "Cauldron Familiar", and im not sure if that was from the daily reward or not.
Either way im unsure if i got the mythic card and if thats the case what can i do about it?
thanks in advance20 votes -
Deck building count
My deck is showing that I am running 4 Saw it Coming but only registers 2 of them. Even if I take two of them out it still registers that there are two remaining, and my count will be at 58/60; Although I am unable to take out the remaining Saw it Comings.
3 votes -
missing mythic wildcards
I had 6 rare wildcards and 2 mythic wildcards, when I crafted 2 rare cards I also lost the 2 mythic wildcards
16 votes -
Wildcard Redeem failure
Wildcard Redeem Error. Wildcards are redeeming in deck creation in spite of the fact that an error message appeared saying "wildcard redemption failed: unable to contact server" or "Wildcard redemption failed: could not redeem wildcard." I just burned through maybe 2-3x the wildcards i meant to; i would love for that to be undone.
12 votes -
Card stuck to cursor
I was editing my draft deck when I clicked on a card from the rest of my pool and dragged it and it just got stuck to my cursor. Going out of editing the deck didn't help. Moving to edit a normal deck in my collection resulted in the card being stuck mid air and the cards from those spots were placed in the same mid air position. (screenshots attached)
Only on the first page of the cards collection. It seems to be related to the card position in the edit screen (duhh :D).
41 votes -
wasted wild cards
i used 3 mythic wild cards and a rare but it didn't craft the cards
14 votes
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