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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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2002 results found

  1. Invalid Deck - Card not in collection error

    I play MTGA on my PC with Win10. When I try to build a new deck containing The Meathook Massacre, the game displays the message that it contains cards not in my collection, which is not true. My old decks that include the card don't seem to have any problem, as I can use them normally, but anytime I try to edit a deck or build a new one with the card, it displays the invalid deck warning and, while I'm still able to create the deck, it remains invalid.

    22 votes

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    7 comments  ·  Deck Building / Collection  ·  Admin →
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  2. Deck Contains Cards Not in Your Collection - BUG

    Getting error "Deck contains cards not in your collection."

    This is incorrect, I have thoroughly verified that I own all cards in the deck that I've constructed.

    47 votes

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    19 comments  ·  Deck Building / Collection  ·  Admin →
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  3. Missing card in collection

    I received a another copy of Luminarch Aspirant last week. It appears in my collection, but can not be added to any decks.

    It shows as a valid card when added to new decks, but when any deck Save is attempted, its missing from my collection.

    25 votes

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    19 comments  ·  Deck Building / Collection  ·  Admin →
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  4. Rebalanced & Regular Card Counts Combined

    After the 7/14/22 update, when editing decks containing any card that has both a normal and a rebalanced version, the number of cards shown as owned is incorrect. It displays a combined count of the two card versions.

    For example, if you own 2 copies of Esika's Chariot and Alchemy Esika's Chariot, the deck editor shows you as having 4 copies of Esika's Chariot instead of 2 copies of each separate version.

    Even when the card count is displayed correctly, decks with any of these cards may still come up as invalid when saved and require you to use wildcards…

    236 votes

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    30 comments  ·  Deck Building / Collection  ·  Admin →
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  5. Mobile Sideboarding After 7/7

    After the HBG update, the card count (xx/4o) no longer shows up on mobile devices. This makes it incredibly hard to sideboard especially when you're switching out a large number of cards.

    4 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  6. carte illisible

    Carte illisible

    2 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  7. Advanced Filters Not Working for Explorer

    Advanced Filters Not Working for Explorer format.
    With Explorer format selected, only Standard sets are visible in the Advanced Filters screen. PC. Noticed on 9 July.

    To reproduce:
    start new deck, enter Advanced Filters and select Explorer.
    Workaround:
    One can still browse cards by selecting Historic format. Older cards can be added to Explorer decks by typing in the name of the card in the text filter, if one already knows the card name. It may be useful to reference external websites that show Explorer-legal cards in order to study what cards are legal in Explorer.

    11 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  8. Can't edit color challenge deck

    To reproduce...

    1. Go to the Color Challenge
    2. Select any of the five colors
    3. Mouse over the deck box in the lower-right and then click to edit

    Platform: PC

    Expected behavior: be shown a list of cards that can be added to the color challenge deck

    Actual behavior: Almost all cards in the decklist appear red, indicating that they aren't in my collection. Swapping any of the cards in the deck out for any of the cards in my collection results in an Invalid Deck error since "This deck contains cards not legal in this format."

    I'm confused because when I…

    9 votes

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    1 comment  ·  Deck Building / Collection  ·  Admin →
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  9. Blank cards during draft

    Cards showing as blank during draft.

    14 votes

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    4 comments  ·  Deck Building / Collection  ·  Admin →
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  10. Received gems instead of a rare card

    I just opened some Theros Beyond Death and Ikoria packs and in both cases I was given gems instead of a rare card, even though my rare collection for either of these sets isn't complete.

    5 votes

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    2 comments  ·  Deck Building / Collection  ·  Admin →
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  11. Unable to Spend Mastery Orbs

    Despite the Mastery page stating that orbs from one set can be spent until the next set's Mastery is complete, users are unable to spend any orbs from the last set during the most recent set.

    6 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  12. Statistics Historic Brawl

    Is there a statistic about what commander players concede the most?

    3 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  13. Purachse from daily deals not added to collection

    I purchased Garruk, Wrath of the Wilds from daily deals. Its not in my collection and gold is gone. Thank you very much.

    9 votes

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    5 comments  ·  Deck Building / Collection  ·  Admin →
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  14. Rare, Mythic cards missing from collection after opening packs

    New rare and mythic cards received when opening new packs do not show up in my collection! I understand that when you get the 1st copy of a card, there is a "1st " icon highlighted yellow above the card. In multiple instances, I will receive a rare card in a pack that DOES NOT have this "1st card" icon. (meaning I should now have more than one copy, right?) However, when I go to my Collection after opening packs - There is ONLY ONE copy of the card in my collection. This just happened to me when opening a…

    5 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  15. No Decks

    I see no Decks in my Collection, after the new update. :(

    2 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  16. Received 20 gems in rare slot of Theros pack despite NOT having all of the rares from that set.

    I just finished a Theros Beyond Death booster draft event. I went back to the main screen, clicked "Packs" and opened my prize packs (one at a time). One of the packs (I believe it was the third one) gave me 20 gems instead of a rare, with the mouseover text "You have collected all of the rares from this set". Except I haven't collected all of the rares, I'm still missing about 70 rares to complete my playset. I feel like a kinda got screwed out of the contents of that pack, since I didn't get a rare after…

    6 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  17. Mythic card reward bug

    Neither two mythic rewards from the mastery pass gave me mythic cards. Instead I got 2 uncommon cards. I checked my collection and there are no new mythic cards.

    3 votes

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    0 comments  ·  Deck Building / Collection  ·  Admin →
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  18. Mythic card reward not received

    I did not receive two mythic card rewards on my mastery track. I checked my collection to see if I received a card since I did not get a reward animation and there was no evidence of a new card. This happens way too much and needs to be fixed.

    15 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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  19. vault rewards not progressing

    My vault is now 200% but my rewards are stuck at 100%.
    There should now be 2myth, 4rare, 6 UC but it shows 1,2,3.

    3 votes

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    23 comments  ·  Deck Building / Collection  ·  Admin →
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  20. Expressive iteration not banned

    Dear wizards expressive iteration is still not banned in explorer you are still able to use it winota is now not able to be used in explorer but in explorer best of one and best of three on arena expressive iteration is still able to be used even though it was banned

    6 votes

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    3 comments  ·  Deck Building / Collection  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues