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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1979 results found

  1. Product collection

    Hello, i just want to know if there are more formats in historic planned? Urzas Saga, legacy or Exodus? It would be just amazing to be honest.

    Are there any thoughts about it? Please tell me.

    Greetings

    1 vote

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  2. Trying to create a new deck but it only shows cards from last three expansions

    Playing on Windows.
    I was going to build a new deck, but as I was going through the cards I noticed that it only showed cards from the last three expansions. This occurred on both standard and alchemy.

    1 vote

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  3. Miising booster

    I was at 875/1000 points on level 23, when I won one duel and suddenly jumped to level 24, exactly 1000 XP more. I tried to open the booster but the app hung. When I rebooted there was no booster or new cards. This stuff happens, and using the CUstomer Service links in the app do not work at all.

    1 vote

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  4. Booster fin de saison

    Bonjour, je n’ai pas reçu les booster récompense de classement de fin de saison ce mois ci.

    1 vote

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  5. Unpacking ***** Against Humanity, again

    I've already have a full collection of the (SAH) ***** Against Humanity cards, I've made multiple brawl decks with 20-30+ copies of it, but in the last 3 Karlov Manor packs I've opened, I've gotten more copies of that same card

    I feel like I'm being scammed out of a card since I've no use for the 252nd version of it given the deck size limit.
    Is it a bug since Arena sees we can have infinite copies of SAH? In which the collection and pack opening will never check off that a player has the maximum copies of the…

    1 vote

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  6. Can’t Access Alternate Art

    I purchased the Enchanting Tales version of Omniscience for use in my Timeless deck, but I am unable to change the art from the default. I went through the normal steps I would go through to change to borderless, but the art won’t change. It worked fine purchasing and changing Dig Through Time, but not Omniscience. Playing on iOS.

    1 vote

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  7. Sharing decks with sibling

    Can you please make it possible to share my cards for deckbuilding purposes with my brother so that we can play together - he doesn't play arena much so he doesn't have many cards, but it would be nice if I could share him my cards.
    Thanks!

    1 vote

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  8. Fehlende Karte

    es fehlt eine Schlüssel karte in einer Edition: Der Herr der Ringe: Geschichten aus Mittelerde - Call for Unity

    1 vote

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  9. Golden pack not giving missing rares or mythics

    Per your website describing Golden Packs
    “ If you would receive a card but you have four copies of all cards of that rarity from that Standard-legal set, you will instead receive a card from another Standard-legal set. Only when you have four copies of all cards of that rarity from each set in Standard will cards be replaced by gems.”

    Please explain how I received gems instead of a missing mythic.

    1 vote

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  10. 呪文嵌め/Spell Snare

    呪文嵌め/Spell Snareは2コス以下を打ち消すと書いてあるが、実際は出来ない。

    Spell Snare says it can negate mana value 2 or less, but it actually cannot.

    1 vote

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  11. sneak

    Apliquei o código de resgate para o sneak, apareceu a mensagem de recebido, mas não apareceu na aba dos decks, o que fazer?

    1 vote

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  12. Arena Collection Database apposed Marketing Material (Image Gallery)

    WOE Image Gallery references Overwhelming Remorse and Invasion of Eldraine as part of the collection

    Arena Database reflects them in ONE and MOM Collection respectfully. As well as a quick search for WREN displayed 4 available cards but filtering through collections only revealed 3 (March of the Machine, Instrada: Midnight Hunt, Jump-in)

    1 vote

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  13. Assemble the players

    I opened the card ''assemble the players'' in a golden pack and tried to build a deck using it but when I tried it said that I don't own the card.

    This issue appeared using the android app

    1 vote

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  14. Shadowheart as Commander Not Compatible with Lurrus

    Shadowheart choosing white says it's an invalid deck for Lurrus, where it should be legal.

    1 vote

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  15. Bug with alternative arts of basic lands in drafts

    If a player has alternate basic land arts in his card collection, the draft does not show basic lands in the search filter. And there is no possibility to add the required alternate arts.
    Also after the update in the draft deck there is no possibility to add some alternative basic lands arts that I bought with gems. For example, if I selected a full-art Adam Paquette Swamp in the my collection as a favored land, I can't select it in the draft deck. Please, fix it.

    1 vote

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  16. Smuggler's Copter after Unban not in Booster

    After the Unban of Smuggler's Copter the Card should be available in Kamigawa Booster

    1 vote

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  17. CARTA REGALO SAN VALENTIN

    ME DIERON UNA CARTA DE REGALO POR SAN VALENTIN, EN EL CORREO APARECIO LA NOTIFICACION, RECLAME LA CARTA, PERO ESTA NO APARECE EN MI COLECION, LA CARTA ERA UN VENADO BRUÑIDO.

    1 vote

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  18. Busta oro

    Non mi viene data la busta oro anche dopo svariati acquisti con le monete oro

    1 vote

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  19. pack open protection

    Open a new pack, without having all off the gold cards and got some diamons.

    1 vote

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  20. More historic formats planned?

    Hello, i just want to know if there are more formats in historic planned? Urzas Saga or legacy maybe? It would be just amazing to be honest.

    Are there any thoughts about it?

    Greetings

    1 vote

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