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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2449 results found

  1. Long Queue Times in Limited

    After each game of Premier Draft, I get stuck in a "waiting for game" queue that never finds a match. I have to close and reopen Arena to finally find one.

    3 votes

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  2. historic with friends bo3 sideboard 7 cards

    Playing BO3 with friends in Historic format just show 7 cards of sideboard.
    I later play standard and BO3 std with friends is shown normal 15 sideboard cards.
    Using Windows 10 Lenovo y700

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Disconnect in draft and after that my combat was count like lost.

    Disconnect in draft and after that my combat was count like lost.

    7 votes

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  4. Season end packs and gold not accredited

    Seasonal packs and gold have been been credited but card styles have for the season

    3 votes

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  5. in the initial page it does not apperar me 750 gold rewars anymore, only rewards of 500 gold // no me salen rewards de 750 de oro, solo 500

    since last actualization the game doesn´t show me daily rewards of 750 gold, only 500, looks liike a bug or maybe the worst luck in the word

    2 votes

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  6. I would love to see Pauper a little more this summer!

    I am a big pauper fan, and every time I log in I check to see if it's up! I really want to check out pauper/standard pauper on arena each release, because there are a lot of really cool commons. If pauper was a little more frequent, I would really appreciate it!

    5 votes

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  7. Removed from Traditional Draft

    I was in a traditional draft and suddenly the option isn’t appearing anymore. Could you please provide instructions on how to fix?

    2 votes

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  8. sagas are not triggering properly

    saga enchantments do not always trigger when you play them or during your upkeep

    7 votes

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    3 comments  ·  Events  ·  Admin →
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  9. Disconnect during draft match

    Windows 10
    Got disconnected during the bo3 match, opponent had priority, they've spent one of their timelimits (hourglass), the next one didn't appear on the screen.
    I was about to win the round in match, so its quite disappointing

    3 votes

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  10. 26 votes

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    10 comments  ·  Events  ·  Admin →
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  11. Quick Draft queue never finds game.

    After drafting in Kaldheim Quick Draft, I was able to play one game, which was found relatively quickly. After that, I waited 6 minutes in queue before giving up. When trying again, I waited over 20 minutes, still with no game found. Maybe people just aren't playing Quick Draft, but this seems like a bug.

    7 votes

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    2 comments  ·  Events  ·  Admin →
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  12. Disconnect from draft

    I am using android.

    I was disconnected during a strixhaven draft while I had two losses. The disconnect did not add a loss to the draft. I played another game and won. The win added to my rank tracker. When the current draft screen reloaded I had 3 losses.

    This is an issue for a few reasons -
    1. Why can't we reconnect to games? Every other digital card game has this functionality.
    2. Why was I able to continue in a draft I was already out?
    3. I defeated someone that was still in the draft. They got a…

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  13. Hallowed Priest not getting counters correctly using multiple different life increasing cards.

    I have screenshots but it won't allow me to upload them, says file not supported even though it's bene taken with windows snipping tool. I had a soul warden & hallowed priest on the board from previous turn. I added an impassioned orator & counters didn't increase. I also had 2 fountains of renewal on board & when gained life from those there was no increase on the hallowed priest counter either. Unplayable for white deck, has happened 3 times so far, only got screenshots on last time which i can email if req.

    5 votes

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    3 comments  ·  Events  ·  Admin →
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  14. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    28 votes

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    6 comments  ·  Events  ·  Admin →
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  15. Took two cards at once in Arena Cube Draft.

    While doing an Arena Cube Draft, I was hover-dragging a card I was going to put into my sideboard. While I was hover-holding it, the draft timer reached 0 and I let go of the card. What ended up happening is the card that Arena had "Auto-selected" for me went into my deck and the card I was holding went into my sideboard. To clarify, my image shows 16 cards taken from the first 15-card pack. Later, I noticed I got two last picks. My pool now has 46 cards. I can't be mad because it worked out for me,…

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  16. Frozen Stack leading to Forfeit

    I went to save a targeted creature with a bounce spell on the opponent's turn, the two target spells became frozen in the stack.
    I was given no options to resolve, and the timer seemed to have been showing for the opponent. When I regained control of my options, lands and creatures remained tapped as though my untap step had not occurred, and my countdown timer appeared for 1-2 seconds underneath the un-resolvable stack before I auto-forfeited the game.
    Perhaps a bad connection issue, but typically, things aren't stuck in the stack.

    3 votes

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  17. ネットワークエラー「イベントから退出できません」

    いつの間にか、ヒストリックブロール祭りに参加したことになっており、【開始】を押しても先へ進まず「ネットワークエラー:イベントに参加できませんでした」と表示。一方、すぐにゲームを始める の【プレイ】を押しても、「イベントから退出できません」とのエラーで、プレイ不能。ストアでの購入も、「ストアエラー」となり、何もできない状態です。
    OSはWindows10。 PCの再起動と、アカウントからのログアウト・再ログインも試したが、改善せず。

    2 votes

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  18. Missing Mastery Pass Rewards

    I havn't had lv57 mastery pass reward,an ikoria pack.

    32 votes

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    9 comments  ·  Events  ·  Admin →
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  19. bug and connection lost during match

    in the first match of last event ,played at 15:00 on 8 June 2021, a strixhaven draft, the connection to the server was lost several time, so for me was impossible to play and I lost, then I lost the whole event

    4 votes

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  20. Can't pick on draft

    Hi
    I was doing a draft but could'nt pick half of the time
    Was always on "waiting on other players to pass a draft pack"
    My internet was working
    Finished the first pack with 10 cards in my deck
    for the second I got only 1 and it says "pack 2 pick 4"

    I just bought gems to do a draft and having that kind of bug give me want to ask for a refund pretty hard ...

    14 votes

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    1 comment  ·  Events  ·  Admin →
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