MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2728 results found
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can't join draft event
I completed drafting portion of quick draft with no error. After editing my deck, I click Play and get a network error. Can I get at least a partial gem refund or something?
1 vote -
Wrong Event Reward
I was playing in the Midweek Magic: Historic Brawl event after I had earned all 3 rewards. I was 825 point of progress leaving me 175 mastery points away from reaching the next level with 14 wins for the week and 4 wins for the day. After winning the match, I only received 25 mastery points (Daily Prize). Both the daily and weekly counter increased by 1 but the game did not reward the weekly prize. I know this is how the points were distributed because I was grinding the last wins needed to obtain the final Neon Dynasty orb…
1 vote -
Game Crashing
The game chrashed when I was on a Premium Draft match. I lost the match because I needed to exit the game.
2 votes -
Disconnected during draft for update
Hey, I was disconnected from a draft and couldn't log back in. Didn't realize this was due to an update occurring, wasn't given any heads up while I was playing that this would be occurring else I would have waited til after to start the draft. Hoping to get a refund as I only got halfway through the second pack and couldn't make a coherent deck. Thanks!
2 votes -
Player Cheat
Improper resolution - Magic Missile can't be countered - Divide by Zero used by 10thBrutus to return magic missile to my hand and countered three damage - CHEAT- magic missile instant speed had priority cannot be countered
4 votes -
non riesco a avviare nessuna partita perché viene scritto "errore di rete" "impossibile partecipare all'evento. riprova più tardi"
non riesco a avviare nessuna partita perché viene scritto "errore di rete" "impossibile partecipare all'evento. riprova più tardi" ho riaperto l'app e ancora e ancora la stessa cosa.
6 votes -
during a game in an event was a maintenance,MIDGAME, could not get back in, what is with that game? and the whole event?
during a game in an event was a maintenance,MIDGAME, could not get back in, what is with that game? and the whole event?
2 votes -
no mastery track rewards for daily wins
received 25 gold no mastery exp. points for daily wins in standard ranked and alchemy ranked events. Please fix
3 votes -
BUG
Durante o desafio das cores no ultimo estagio de todas as cores, esse erro aparece não permitindo finalizar o evento e impedindo o avanço da game play.
2 votes -
Game crashes over and over during drafts/sealed matches but not anywhere else. Frustrating. Almost leads me to believe it is the game itself
Game crashes over and over during limited matches (sealed/draft) it's almost as if the game doesn't allow you to win if paired against favored players.....overly frustrating. Happens only in limited. Period. I've got tons of videos of this happening. Happens most frequently when the game is in the opponents favor and I make a comeback. The most frustrating part is when the game crashes you have to reload in that's great if the game wouldn't act like any lands you have in play or cards you were touching as it crashed didn't exist.....for example the last time this happened I…
2 votes -
game win counted as win and loss after cancelling matchmaking
Platform:
- PCInitial State:
- record of 2-1 in Ikoria Quick Draft
Steps:
- queued up for a game in Ikoria Quick Draft
- state changed from waiting to "entering match..."
- waited at this state for two minutes (see screenshot)
- pressed cancel
- observed stated of Ikoria Draft Event screen and saw my record was 2-1
- queued up again for Ikoria Quick Draft
- played and won against opponent
- was taken back to home screen for Ikoria Draft EventExpected Result
- record of 3-1
Actual Result
- record of 3-2, so it seems as…16 votes -
24 lands 18 creatures
get no lands no creatures opponent curves out every contest wtf
3 votes -
I did not get the gems from a Kamigawa quick draft
I did not get the 200 gems I was supposed to get from Kamigawa Quick Draft, I would like those gems please.
1 vote -
Lost when casting opt in Decathlon
I had 4 wins on the dechathlon finals when I lost a game due to a bug. I was going to win on the turn. I just lost, no reason why. I had over 8min on my clock and 26 of life, opponent had nothing on the battlefield except lands, only one of which was untapped.
There was a trigger from my liliana on the stack due to an opt I had just cast (drain 2), nothing else.
MTG Arena version 2021.12.10.3971.904583
Playing on PC, Windows.
2 votes -
I have been unable to draft my cards, the packs were passed and i did not see them
I have been enable to draft my cards, the pack was passing and i did not saw them, I want my draft to be reimburse and I cant contact the cutomer support, because I cant login
8 votes -
Broken constructed rank
I won 2 games in a row (for once) and didn't progress in rank. Currently stuck in Platinum Tier 4 just one step before Tier 3. This happened in Historic BO3.
8 votes -
color challenge 5 unable to find opponent
Inactive arena account completed red and green challenges last year came back to the game and completed 3 remaining challenges up to part 4. Now I am unable to find an opponent for challenge 5.Tested on PC and iOS same resultWhen I queue for the 5th challenge it begins to search for an opponent the maximum time I waited was 40 minutes and I was unable to find an opponent in that time.Find an opponent and allow me to complete the color challenge.
9 votes -
シールド中のフリーズと敗北
シールドイベントをプレイ中にフリーズし、すぐにアプリを再起動しようとしましたが一時的にログアウトした状態になり中々元に戻らず、そのまま敗北扱いになりました。ジェムの返還を求めます。2022.13.10.412.913722
2 votes -
Traditional standard tournament challenge/opponent conceded but I lose
I won because my opponent chose to quit in the Traditional standard tournament challenge.
But,after the match,my wins didn't increase and were counted as defeats.
Has anyone else experienced a similar situation?
2 votes -
Arena Cube Decathlon Finals sideboard bug
I am competing in the Decathlon Finals with my token entry (event: Arena Cube Draft Bo3).
When I try to change lands between games (sideboard), after I do so and press 'Done', the client just refreshes and resets any changes made.3 votes
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