MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2651 results found
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Crash during draft
Crash During Quick Draft Game, causing game loss: Some kind of disconnect happened during the second last game of a Quick Draft event, with the app crashing multiple times after failing to reconnect.
Am currently unable to reconnect as well, after having completed the last game of the draft event (a played through loss) and closing the app and attempting to reconnect.
17 votes -
Server Disconnect at P1P1 of Strixhaven Premium Draft - Unexpired access token error
My game froze at P1P1 of a Strixhaven Premium Draft and I was not able to reconnect until pack 2, which left me with a bunch of random auto-picked cards from pack 1. I got the following error:
A unexpected problem occurred (Error code: Trying to get unexpired access token but we're not logged into an account.). Please try again.
Please refund my gems for this draft. Thank you.
2 votes -
limited rank does not change
Hi!
my limited rank stopped changing, no matter if I win or lose65 votes -
Single click while drafting automatically takes the card instead of reserving it
Whiled drafting, a single left click on a card will normally reserve the card. At least 3 times now I have clicked on a card and it is automatically taken instead of being reserved.
48 votes -
Game Crash and asset error resulted in draft game loss
I was playing a Quick Draft game when opponent using Introduction to Annihilation on my Bayou Grouff crashed the client. On relaunching I got the Asset Error problem which took so long to load that I lost the Quick Draft game
3 votes -
Game loss but the game never loaded
Hello,
I was searching for a game while doing a Premier Draft and the game never loaded, but I was given a game loss. I am playing on the PC client, and after I received the loss, I restarted the application to see if it was just a cosmetic bug, but sure enough, I still had the loss. There was an update today, and this had never happened to me before.
Thank you for your help,
Brian5 votes -
Quick Draft award not received at end of Draft
Hello,
I entered Theros Quick draft from Feb 26 untill Mar 12.
I played until the very end of Draft the 12th of march and finished my games this day. I got around 3-4 wins / 3 losses but at the end the game crached when I clicked "claim reward". Next time I was abble to connect, the event was ended and I didn't get the events rewards, and I was not abble to get the drafts packs and gems. :(
Is it possible for you to check in loggs to confirm what I said and give me my rewards…3 votes -
Non-random matchmaking in draft
In Arena premium draft and cube draft, you're disproportionately likely to be matched against decks with similar colours/archetypes. I think it's possible this effect is even more pronounced for your first match, but I'm less certain. (It may also be true for other draft formats.)
I speculate that this is a bug arising from a matchmaking algorithm which is intended to make players of similar strengths or decks with similar win records be preferentially matched against each other.
(To see this effect in action, e.g. draft a two-colour deck CD, and pay record the colour pairs of two-colour decks you…
6 votes -
Passed priority, Losing event
On my opponents turn, I activated my crawling barrens to block with a blue mana still up, however, when the opponent used fire prophecy on my land I wasn't able to respond with my negate in hand. It killed the land and skipped my priority. I lose the game in my Bo3 Trad Event because of this. If possible, I would like a refund please for this bug which made me lose.
4 votes -
No Draft Rewards
Hello,
I recently finished a draft but I did not receive any rewards after the event. My draft deck is still visible but I did not get rewards and the draft is prompting to pay for another entry.
Any assistance you can provide is appreciated, thank you
24 votes -
Bug: Victory Constructed rank game WIN reduces rank instead of increase
BUG: In Constructed rank play I won a victory and my rank was DECREASED by one. It should be increased.
This happened twice yesterday. Today I captures a log.2 votes -
Traditional Sealed prize support
As of now, there are not many players who play traditional sealed deck due to gameplay reason. No one wants to play a match that could last ~30 minutes. If you want to bring more players to play traditional sealed instead of BO1 sealed is that you have to increase the amount of Gems/packs you get when playing traditional sealed at each win.
2 votes -
Got old and banned cards from my renewal?
I opened my renewal package today and got four cards that just rotated out, three cards that are banned in Standard (Fires of Invention and OUaT), with the only usable card being a single Harmonious Archon and a couple of gem cards. A screenshot of my renewal gifts is attached.
Is this intentional?
15 votes -
Traditional Cube Didn't Give Gold Reward
I won 2 out of my 3 games in a traditional arena cube draft. But did not get the gold award. Prior to the final game I won a game crashed and I was returned to the loading menu.
3 votes -
Traditional Standard Ranked play does not reward ranks
Both today and yesterday BO3 standard ranked did not reward me any ranks when I won the Bo3s. The usual rank gained/lost interface does not show up but quest rewards interface does. Checked my rank yesterday after 2 won Bo3s and did not gain any ranks.
21 votes -
My draft pick was skipped
Tonight when I was Picking cards for my draft, in P1P2, I clicked on a card once to highlight it, but before I highlighted it, all the cards went away as if I had made a selection. It seemed as though it just skipped my turn. I did not have the card in question in the lower deck selection and tried to see if it was off screen or in my sideboard but it truly had skipped my pick turn without giving me a card. I even went into the deck stats to see if it had an Enchantment (the…
36 votes -
Ladder Issues
Standard event is not making progress in ladder after i win a match
6 votes -
No rewards after draft ended
After draft ended, there was no rewards popup. Not sure if I actually received the rewards or if it was a visual bug.
7 votes -
Rank
twice in standard ranked he didn't give me the point to advance to platinum rank! (
50 votes -
skipped lvl 38 mastery pass reward - mythic card
Did not get my mastery pass reward for last level completed (Lvl 38)- mythic card
19 votes
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