MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1385 results found
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Game disconnected mid game - Played another Game - Won said game - Got a loss (Wilds of Eldraine Quick Draft)
So, I'm currently doing a couple of runs in premier draft of the wilds of Eldraine set. I think the game before my last game I got disconnected in the middle of the game and get returned back to the page where I can start a new game, I was like - okay then... no biggie I'll just play another game. I end up winning the match (I'm certain of that, I dealt lethal damage to my opponent). I come back to my quick draft page I see that I got 3 losses... (which should be impossible as I won…
3 votes -
Match stops in middle of game and just resets
I was playing traditional draft and in the middle of a game it just stopped it and went back to home screen. When I got back to traditional draft shows I never started a game.
5 votes -
Crash anytime I try to enter draft waiting room
Unable to enter waiting room for draft. Anytime I attempt to start a draft after (after the pay step), I get the spinning wheel on the "waiting for server" screen. At this point the screen freezes and the program arena. This occurs for any draft event. I do not have this problem for any other game type or arena feature, nor did this happen until after the most recent update.
8 votes -
iOS Game Crash Cost Me Game in Arena Direct
Played match against opponent who was not making game actions before the game cut to black with no victory or loss screen and returned me to the event screen with no notice of a loss. After my following game, I came back to the results saying I lost twice despite only losing once. The game that cut out on me ended at 5:13 PM, the attached screenshot is the results screen after it kicked me out. This has happened previously on my iPhone 15 Plus, resulting in the “4 Losses” screenshot from a Foundations draft
2 votes -
GreError
Keep getting GreError when trying to join a match for Foundations Jumpstart event. Wasted 200 crystals for nothing.
5 votes -
Cascade brawls glitch
When playing the midweek magic Cascade Brawl every time I play the planeswalker Quintorius Kand after the automatic cascade effect takes place the planeswalker card remains in the area designated for the stack and any other card I try to play after also freezes in the stack or in the case of a land mid air over the battlefield. The glitch goes away if Kand is removed from the battlefield but returns again if I play him again.
3 votes -
Crash
My game crashed in the middle of a premier draft. Then it crashed during a game and it recorded it as a loss in the draft tournament. I want a refund.
4 votes -
draft ended
When pack three of my Foundations Premiere Draft was about to begin there was a loading screen and it took me right to deck building. I was not able to draft my final pack.
4 votes -
Disconnect / Crash During draft
I was playing Foundations draft, mid game I got disconnected returning me to the Draft Page but it did not count as a loss. It happened again, crashing mid game, did not have the usual notice/choices of "Reconnect. Exit Game, Report", returned me to the draft page, and it counted as a loss... I'm not sure if it's a connection issue... I attached the log of the incident
4 votes -
Silver Tier 4 fighting a Mythic in Ranked Pionner
I fought a Mythic player while being a Silver Tier 4, how is this possible ?
1 vote -
No xp given after completing daily mission
Completed daily yesterday and was given no xp. Logged in today to see if the server needed to catch up and still didn't get in. Was playing on PC when this happened
9 votes -
waiting on server
During draft I receive a waiting on server error during matches, which kicks me back to the main event screen and shows no losses until I exit the game, restart and go back into the event. This has been consistently happening over the past few weeks.
4 votes -
Jumpstart Foundations
Jumpstart Foundations was launched on Arena while "missing" many cards. It was later discovered that the differences from paper were intentional. This was not clearly communicated at the beginning of the event. Ok, mistakes happen.
Then over a week ago some people received compensation for this oversight, in the form of the missing cards. Ok, that's great. Obviously they're going to compensate everyone, right? It's just a slow rollout due to Thanksgiving.
Now it's been over a week, the event is over, and support is unable to provide a clear answer as to whether the rest of us are going…3 votes -
I have not received Qualifier Token.
I was playing Qualifier Weekend Day 2 in november. My record was 4-2. The reward was 2000 gems and Qualifier Token for the next month(dec). I got only 2k gems. How can I get Qualifier Token? Thank you.
4 votes -
Premier Draft Missing
Can't access premier draft.
I tried to do one this morning and got kicked out half way through. Just got back on and now I don't see premier draft.4 votes -
Allegedly All Access Midweek Magic
The Arena event page heavily implies it's all access (as in cards you don't own, not banlits). The THIS WEEK IN MIDWEEK MAGIC webpage implies similar (although the The THIS WEEK IN MIDWEEK MAGIC suggests that maybe it's a matter of only all access for new set commanders, but I tested that and still doesn't work).
2 votes -
Arena crashes when I want to resume a draft that I signed up for
I registered for a premium Bloomburrow draft, but now I can't acces the event in Arena - the program crashes every time I click on the "resume" button, it never gets past the "waiting for the server" screen. Bloomburrow limited events end soon, what should I do? Thank you in advance!
7 votes -
arena.exe non risponde durante la formazione del tavolo draft
Sul pc dopo l'ultimo aggiornamento durante la formazione del tavolo per il draft di bloomburrow arena.exe non risponde, mentre le altre tipologie di gioco funzionano correttamente. Ho reinstallato il gioco 2 volte ma il problema persiste.
7 votes -
Issue with wins in the Omniscience draft
I was playing the Omniscience draft at approx 11:00 pm PST. I went into the game 2-2. I won, but it counted it as a loss, and forced s claim.
2 votes -
Extra loss in premiere draft
I was playing on PC then switched to mobile and picked up an extra loss somewhere. I was 0-1 in my current premiere draft run, switched to mobile and won a game and it showed me 1-2 instead of 1-1. Any way to erase the second phantom loss?
50 votes
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