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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2449 results found

  1. Premier Draft Game-Tracking Failure

    I was playing in a Premier Ravnica Chaos Draft on IOS and won a game (I had previously won twice and lost twice). When I returned to the event, it had counted the win as a loss. This is of course not correct, and it should count my win as a win. Included are a screenshot of my victory and the following event screen.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  2. Quick Draft Given Automatic Loss

    Quick draft. Queue timer went to 4 minutes, clicked cancel. Returned to the menu to discover I had been given my 3rd and final game loss.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Draft loss bug

    Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  4. draft

    During the pick phase of a War ofthe Sparks premium draft the game has returned a connection error and was impossible to continue the draft phase. As a result, there were random cards in the deck/

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. server drop during draft event leads to loss

    I want a refund for my draft event.
    I was winning the match, then I cast my removal spell, and the the screen stayed like this until the turn-timer started. I thought it was my opponent's timer. They the timer ended, but nothing happened. Then it informed me of disconnect.
    I want a refund for my draft event.
    Fix your crummy servers!

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  6. イベント参加券のアイコンが変わった

    青い参加券があって、
    新しく
    いたって普通のイベント 参加券
    を手に入れたあと、
    青い参加券がなくなって見えた。

    そして、
    いたって普通のイベント に参加券を使ったら、
    表示が
    以前の参加券の表示ではなく、いたって普通のイベント参加券の表示に見える現象が発生した。

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Starter decks not being added

    After winning 3 games on the starter deck event with the new lists, I only got 1 of them which was not the one I was using

    Checked collection just in case I got the cards, but only got the ones from the deck I unlocked

    Thought we were supposed to get all of them

    14 votes

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    4 comments  ·  Events  ·  Admin →
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  8. BUG: Premier draft ended early

    My opponent conceded and my draft ended early. I was certain i had won and this was clearly shown in the Players.log file. Please see snippets below. I can share the full log if needed but note its bigger than 50Mb.

    [UnityCrossThreadLogger]1/15/2024 12:06:32 PM
    "CurrentWins":5,"CurrentLosses":2

    [UnityCrossThreadLogger]1/15/2024 12:11:43 PM: Match to A8D35577DE2EA2AB: MatchGameRoomStateChangedEvent
    { "transactionId": "8cef5b8d-c02d-4c28-bc25-27a75675c06d", "requestId": 218, "timestamp": "1705342228721", "matchGameRoomStateChangedEvent": { "gameRoomInfo": { "gameRoomConfig": { "reservedPlayers": [ { "userId": "F1A3D9C03A4D88A5", "playerName": "Oceans#26912", "systemSeatId": 1, "teamId": 1, "connectionInfo": { "connectionState": "ConnectionStateOpen" }, "courseId": "AvatarBasicVraska", "sessionId": "c2843e41-52f6-4feb-89fb-d63371d35cc9", "platformId": "Windows", "eventId": "PremierDraftLCI20231114" }, { "userId": "A8D35577DE2EA2AB", "playerName":…

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  9. 24 votes

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    28 comments  ·  Events  ·  Admin →
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  10. wins recorded as losses in draft format

    During Premier draft MKM My opponent surrendered when I had lethal on the board. The game client recorded this as a loss ending my draft (as it was the 3rd loss).
    Game version:
    2024.34.0.5124.1051382

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  11. game kept on crashing when joining match(3x) during draft

    There was an initial crash/game closed when finding an opponent. I restarted mtga and it got to the found opponent screen with their name then crashed again. this happened a second time, then was able to start the match after missing my first turn. this was during a draft event, on my pc.

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  12. Jump In! packet selection

    Jump In! event is not offering new packets. On my 4th event I was offered Militia/Bittersweet/Urza's then Resistance/Recruits/Compleat. I have only drafted Evidence/Forensics/Disguised from new set. I have previously drafted all packs from other sets.

    I am playing on a PC I use two different computers to play both have same issue with Jump In! I would love to know if there is a workaround for this.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  13. crash in sealed event

    crash during sealed event, log file attached. opponent's fuse ran out but never completely expired, couldn't concede either

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  14. Multiple claimable Arena Anniversary rewards

    I received multiples of the same daily Arena Anniversary mail, the rewards could therefor be claimed multiple times. These came spread out over the day.

    I'm on Windows PC / Steam

    I noticed I received the same mail 2-3 times including draft tokens and mastery experience. I may also have received 2 of the M20 packs but uncertain. To my knowledge, any other anniversary mail has only been received/claimed once.

    I claimed the reward twice in a row, by just opening the mail and clicking claim, without paying attention to the contents or titles at first. I received the the…

    8 votes

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    3 comments  ·  Events  ·  Admin →
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  15. Did not receive mythic card rewards from event pass mastery after reaching those milestones

    The first time it happened i thought maybe i had less mythic wildcards than i was expecting before reaching the mastery milestone that grants one, but this time i was paying attention and i had 2 mythic wildcards before the milestone reward and still only 2 and after reaching it. I also did not see any animation that shows that i got a new mastery reward after finishing the game that gave me enough XP to get it, it showed only the daily win reward. Logging out and back in did not solve my issue.
    I'd like to receive my…

    1 vote

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    3 comments  ·  Events  ·  Admin →
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  16. draft

    So, I understand that you are supposed to learn from losses.. bla bla bla
    But facing as a draft noob at bronze gold and platin players 3x in a row ain't fun and doesn't help to learn 1 bit. **** that.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Additional loss after 2nd game in Premier Draft

    In my most recent MKM-Alchemy Premier Draft, I won the first game and lost the second game. While the first win was registered correctly, I suddenly had two instead of one loss after the second game. Effectively this caused me to collect 3 losses early.

    I suspect that there was something wrong going on when I was matched for the second game. While the search for an opponent had already been finished after about 3 seconds (thats when the "Cancel" button dissapeared) it took an unusual extra 10 seconds until I entered the game. I experienced no internet connection issues…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Draft

    I paid 10000 coins yesterday for a premier draft e diconnect during it. after I can draft with diamonds but i lose 10000 coins!

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. App crashing while entering match

    For about the last month, when opening the app for the first time after a while, the first match I begin makes the app crash, then reopening the app it find the pending match but when at the “username vs username” screen it crashes again and keeps doing that until the timer runs out and i get match loss. While playing in ladder isn’t a huge problem, it happened also during a Standard Metagame challenge making me lose the entry at the first match without even playing the match whatsoever. You can verify that by checking my log. A refund…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Black page during sideboard

    During the Timeless Challenge event during the sideboard I can't see the state of the game. It appears as a black page and affect during the sideboarding since I have to take notes from the cards and boardstate. Since this is a paying event is really annoying.

    4 votes

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