MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2457 results found
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won game but counted as loss
I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…
3 votes -
Missing rewards for Midweek Magic Alchemy Ladder Event
Hello,
I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)6 votes -
no anniversary gifts from the 25 th till the 27th included
no anniversary gifts from the 25 th till the 27th included
8 votes -
draft loss after I failed to enter the game
I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.
3 votes -
jump in blue mission bug
Jump in blue mission not progressing even though i have completed jump in 5+ times, making sure to get the win and collect the rewards each time.
3 votes -
Phantom Losses during Limited events
Two of the last three events I have entered have given me a “phantom loss” where after deck building , my deck appears with a triangular exclamation point error message and I start the event with one loss. This happened during my first attempt at the MKM arena open, where I was upset but wrote it off as a fluke, and again just now in MKM draft. I don’t know what I am doing to cause it, but it is very annoying and makes me not want to play since I am playing at a disadvantage to everyone else.
Please…
2 votes -
Premier Draft Game-Tracking Failure
I was playing in a Premier Ravnica Chaos Draft on IOS and won a game (I had previously won twice and lost twice). When I returned to the event, it had counted the win as a loss. This is of course not correct, and it should count my win as a win. Included are a screenshot of my victory and the following event screen.
2 votes -
大胆な告発を破壊したのにアンタップしなかった
クイックドラフト対戦中、相手のターンエンドに大胆な告発を破壊したにも関らず、次のアンタップステップにアンタップせずに負けたので保証請求します
3 votes -
Quick Draft Given Automatic Loss
Quick draft. Queue timer went to 4 minutes, clicked cancel. Returned to the menu to discover I had been given my 3rd and final game loss.
3 votes -
Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
3 votes -
draft
During the pick phase of a War ofthe Sparks premium draft the game has returned a connection error and was impossible to continue the draft phase. As a result, there were random cards in the deck/
2 votes -
server drop during draft event leads to loss
I want a refund for my draft event.
I was winning the match, then I cast my removal spell, and the the screen stayed like this until the turn-timer started. I thought it was my opponent's timer. They the timer ended, but nothing happened. Then it informed me of disconnect.
I want a refund for my draft event.
Fix your crummy servers!3 votes -
イベント参加券のアイコンが変わった
青い参加券があって、
新しく
いたって普通のイベント 参加券
を手に入れたあと、
青い参加券がなくなって見えた。そして、
いたって普通のイベント に参加券を使ったら、
表示が
以前の参加券の表示ではなく、いたって普通のイベント参加券の表示に見える現象が発生した。2 votes -
Starter decks not being added
After winning 3 games on the starter deck event with the new lists, I only got 1 of them which was not the one I was using
Checked collection just in case I got the cards, but only got the ones from the deck I unlocked
Thought we were supposed to get all of them
14 votes -
BUG: Premier draft ended early
My opponent conceded and my draft ended early. I was certain i had won and this was clearly shown in the Players.log file. Please see snippets below. I can share the full log if needed but note its bigger than 50Mb.
[UnityCrossThreadLogger]1/15/2024 12:06:32 PM
"CurrentWins":5,"CurrentLosses":2[UnityCrossThreadLogger]1/15/2024 12:11:43 PM: Match to A8D35577DE2EA2AB: MatchGameRoomStateChangedEvent
{ "transactionId": "8cef5b8d-c02d-4c28-bc25-27a75675c06d", "requestId": 218, "timestamp": "1705342228721", "matchGameRoomStateChangedEvent": { "gameRoomInfo": { "gameRoomConfig": { "reservedPlayers": [ { "userId": "F1A3D9C03A4D88A5", "playerName": "Oceans#26912", "systemSeatId": 1, "teamId": 1, "connectionInfo": { "connectionState": "ConnectionStateOpen" }, "courseId": "AvatarBasicVraska", "sessionId": "c2843e41-52f6-4feb-89fb-d63371d35cc9", "platformId": "Windows", "eventId": "PremierDraftLCI20231114" }, { "userId": "A8D35577DE2EA2AB", "playerName":…3 votes -
Sheoldred, the Apocalypse in a Phyrexia Draft
My opponent played a Sheoldred, the Apocalypse in Phyrexia Premier Draft. I didn't last long...
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IMG_0042.png 3568 KB -
Log20230329_020101.log 77 KB -
sheoldredinphyrexiadraftwtf.jpg 474 KB -
mtg3.jpg 182 KB -
mtg2.jpg 216 KB -
mtg1.jpg 214 KB -
Log20230222_195212.log 52 KB -
Log20230222_201337.log 127 KB -
Screenshot 2023-02-12 at 10.36.51.png 7509 KB -
Screenshot 2023-02-12 at 10.36.46.png 7307 KB -
20230208_141302.jpg 397 KB -
sheoldrona.png 2412 KB -
Screen Shot 2023-02-07 at 2.33.35 PM.png 3690 KB
24 votes -
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wins recorded as losses in draft format
During Premier draft MKM My opponent surrendered when I had lethal on the board. The game client recorded this as a loss ending my draft (as it was the 3rd loss).
Game version:
2024.34.0.5124.10513823 votes -
game kept on crashing when joining match(3x) during draft
There was an initial crash/game closed when finding an opponent. I restarted mtga and it got to the found opponent screen with their name then crashed again. this happened a second time, then was able to start the match after missing my first turn. this was during a draft event, on my pc.
2 votes -
Cannot continue selecting packets with jump in.
Hello, I was trying to play Jump In after the MKM update, and I was able to select my first packet (Wandering), but after selecting a second packet (Spelunking), the game booted me back to the main menu. Now, when I access Jump In, I am prompted to choose my second packet, but I have no options. The game shows that my first packet was Wandering like before, but there are no packet options. I can still go back to the main menu, but I cannot continue with my Jump In entry.
3 votes -
crash in sealed event
crash during sealed event, log file attached. opponent's fuse ran out but never completely expired, couldn't concede either
2 votes
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