MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
1322 results found
-
Guidance on birth certificate translation services
I need to use my birth certificate for official purposes, but it's in a language that's not widely accepted. I've been told I need to get it translated. Can someone recommend a reliable birth certificate translation service? I need your help friends urgently.
1 vote -
Draft win recorded as both win ans loss
I was playing premier draft for Duskmourne.
I was 4/2 when I won a game and suddenly I was 5/3.
I have captured the log on mobile and will try and find the log file.6 votes -
Jump in
Since Bloomburrow I have not been able to restart the Jump in event. I was hoping that with the update of this new set the problem would be solved but I can't use my Jump in tokens.
6 votes -
draft creatures
does not display power or toughness on creatures in draft for duskmore
im going into this blind help2 votes -
missing/no rare in a jumpstart packet
Jumpstart 25 packet Armed had no rare or mythic in it. The paired Clerics had an extra rare. Unsure if this is intentional or not.
5 votes -
I won match in standard meta game challenge but it sent me to claim rewards instead of going to next round
Idk what happened but I jut recently won my match in meta game challenge but it told me to claim rewards and I did not press resign. Pls help
5 votes -
did not receive mastery pass rewards
I did not receive mastery pass reward when completing level 39. This has most likely happended previously at least at level 34 as well but I just thought I was imagining.
7 votes -
Mastery Pass won't progress;stuck at level 31
My mastery pass is frozen at level 31. I completed two daily quests today, and I stopped gaining experience instead of progressing to level 32. I played several more games to get my daily win experience, and the bar is still stuck at 975 experience on level 31.
9 votes -
premier draft missing
Premier Draft is missing. I started one this evening, but now the draft is unavailable
5 votes -
Draft game loss when canceling que
- Search for game in Duskmourn Draft, cancel search
- PC
- Search for game is canceled and nothing else
- Search for game is canceled and I recive game loss
6 votes -
Game crash while entering draft
Every time I try to enter my draft (which I have l already paid for), my game crashes. It's not an issue connecting with the server because I can play other types of games access the store. This bug has happened to me in the past, but it fixed itself after relaunching arena a few times. This time it hasn't stopped. This has only happened for premier draft for me, not quick draft.
To reproduce:
Buy a draft
Click "Enter Draft"
Watch as your game becomes unresponsive3 votes -
outlaws alchemy packs still given instead of bloomburrow alchemy packs in constructed bo3 alchemy event
outlaws alchemy packs still given instead of bloomburrow alchemy packs in constructed bo3 alchemy event.
8 votes -
Mastery is not progressing
Mastery is not progressing.
Please check the two attached PNG files.
Number of wins has increased from 4 to 5.
But Exp is not increase. 950 to 950.10 votes -
XP not being awarded after completing weekly wins on win 11
XP fails to update after daily and weekly wins. I'm missing all XP accumulated from both following the update which I installed first thing this morning. (08/20/2024)
9 votes -
Match stops in middle of game and just resets
I was playing traditional draft and in the middle of a game it just stopped it and went back to home screen. When I got back to traditional draft shows I never started a game.
5 votes -
Crash anytime I try to enter draft waiting room
Unable to enter waiting room for draft. Anytime I attempt to start a draft after (after the pay step), I get the spinning wheel on the "waiting for server" screen. At this point the screen freezes and the program arena. This occurs for any draft event. I do not have this problem for any other game type or arena feature, nor did this happen until after the most recent update.
8 votes -
iOS Game Crash Cost Me Game in Arena Direct
Played match against opponent who was not making game actions before the game cut to black with no victory or loss screen and returned me to the event screen with no notice of a loss. After my following game, I came back to the results saying I lost twice despite only losing once. The game that cut out on me ended at 5:13 PM, the attached screenshot is the results screen after it kicked me out. This has happened previously on my iPhone 15 Plus, resulting in the “4 Losses” screenshot from a Foundations draft
2 votes -
GreError
Keep getting GreError when trying to join a match for Foundations Jumpstart event. Wasted 200 crystals for nothing.
5 votes -
Cascade brawls glitch
When playing the midweek magic Cascade Brawl every time I play the planeswalker Quintorius Kand after the automatic cascade effect takes place the planeswalker card remains in the area designated for the stack and any other card I try to play after also freezes in the stack or in the case of a land mid air over the battlefield. The glitch goes away if Kand is removed from the battlefield but returns again if I play him again.
3 votes -
Crash
My game crashed in the middle of a premier draft. Then it crashed during a game and it recorded it as a loss in the draft tournament. I want a refund.
4 votes
.png){kind=link}
.png){kind=link}
.png){kind=link}
- Don't see your idea?