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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2449 results found

  1. can´t see morph

    I just finished Game 1 of my match in KTK Traditional Draft.
    While sideboarding, I looked at my opponent's morph to see what it was.
    It was not showing me what the morph was.
    Opponent plays a morph.
    I win the game and we go to sideboarding.
    I go to 'Look at battlefield' to see the morph and what it was.
    It did not reveal to me.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  2. wilds of eldraine

    While in a premier draft of WoE, several picks have cleared as selected cards but did not appear in my deck list. After pack 1, I only had 12 cards. specifically lost a copy of candy grapple and the witch's vanity. These cards did appear in my pool after the draft completed, but were missing from the list during the draft.

    12 votes

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    5 comments  ·  Events  ·  Admin →
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  3. Can't Edit Draft/Sealed Decks

    I there is no button to edit my deck in my AFR quick draft.

    1,430 votes

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    813 comments  ·  Events  ·  Admin →
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  4. Desconexão em draft

    Durante pick do primeiro bosster o sistema desconectou e não consegui finalizar sendo feito escolhas aleatórias impossível de jpgar

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Rank badges not displaying during Premier Draft: Outlaws of Thunder Junction gameplay

    While playing in a Premier Draft: Outlaws of Thunder Junction, neither my nor my opponents rank badges were displayed, either during the vs. screen right before the match starts or during the match itself. When I checked my profile after the draft had concluded, I had gained rank for the draft matches correctly, so it appears to simply be a visual bug.

    3 votes

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  6. No way to improve limited rank

    Since OTJ update, there's literally no way to improve one's limited rank. I know y'all shifted to only allowing best-of-1 premier drafts to count for this, but even those aren't affecting limited rank now. Could you fix this soon, please? One of the nice things about having these drafts ranked is that I'm more likely to be paired with someone with a comparable skill level--I'd prefer this over playing a bunch of randos who might not know what they're doing or be ridiculously better than me.

    3 votes

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  7. LCI Quick draft not working

    LCI Quick Draft is not working.
    When I press PLAY, the game says "Currently Waiting" for tens of minutes and never starts.
    The same thing is happening to my friends.

    3 votes

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  8. Game loss during OTJ draft

    Playing OTJ draft, opponent dead on board. I cast a spell during my main phase and the screen turns into the game-loss screen. Gives me a record of 6-2 instead of 7-2, affecting my prize support for an event I bought into using gems.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. No Sealed Reward After Connection Issue

    I briefly disconnected from the server while receiving my sealed reward and as a result didn't end up getting either my packs or my gems. (I went 2-3). I was playing on PC.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  10. [OTJ] Can’t find opponent in standard event after update and 7th win not recorded

    Prior to the OTJ update, I went 7-2 in the event (won it) but my last game wasn’t recorded as the game shut down went it tries to reconnect with the lobby.
    After the update, I went back to 6-2 but the game can’t find me any opponent like it tries to match me with 7wins opponent (which is impossible). It makes me wait forever in the waiting opponent screen.
    How to solve this and keep playing standard event ?

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  11. Quickdraft matchmaking doesn't work

    Matchmaking for quickdraft doesn't work. When starting a game it makes you wait for the opponent for about a minute and a half. Then when the game finally starts it's a draw.

    3 votes

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  12. 10 votes

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    3 comments  ·  Events  ·  Admin →
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  13. Draft

    During Wilds of Eldraine Draft, the server crashed multiple times and I missed my picks. There was no auto pick either. At the end of the draft, the picks that were missed due to the server were not there and left me with an incomplete draft pool. In the picture attached, I did not get to pick my P1P1 and its passed over my selection. The picture shows me on P1P3 with only 1 card in my pool. This happened multiple times during the draft, but I was not able to capture the log quickly enough. I wanted to select…

    12 votes

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    3 comments  ·  Events  ·  Admin →
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  14. won game but counted as loss

    I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Missing rewards for Midweek Magic Alchemy Ladder Event

    Hello,
    I played the event and won two games, but the reward sceen stayed blank, no cards (and no gems?) were rewarded. I had to click few times on continue in order to continue.
    Also in the collection view, there were no new rare cards marked as newly added. (Not sure about gems)

    6 votes

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    4 comments  ·  Events  ·  Admin →
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  16. 8 votes

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    4 comments  ·  Events  ·  Admin →
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  17. draft loss after I failed to enter the game

    I just loss two draft game. And I start anothor draft game. But I failed to enter the game. I was stucked still in the entering page and time runs then. So I canceled this game but received a loss strangely. Thanks to the ******* system and ******* MKM set made me lost 3 times without win any game. I have played magic for 8 years and MTGA for 4 years. But now I lost confidence in this game. I hope to return my premier draft entrance fee.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  18. during premier draft client suddenly is unable to be interacted with and begins to run out the clock.

    I joined this premier draft using a draft token I purchased with coins a few days ago and used it. In two out of three of my games I have gotten the same error: the game suddenly has a connection issue pop-up that disappears and after I am unable to play my cards or move to the next step and the clock just slowly runs out. If I disconnect and try to reload it counts as a game loss.

    2 votes

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    3 comments  ·  Events  ·  Admin →
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  19. jump in blue mission bug

    Jump in blue mission not progressing even though i have completed jump in 5+ times, making sure to get the win and collect the rewards each time.

    3 votes

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  20. Phantom Losses during Limited events

    Two of the last three events I have entered have given me a “phantom loss” where after deck building , my deck appears with a triangular exclamation point error message and I start the event with one loss. This happened during my first attempt at the MKM arena open, where I was upset but wrote it off as a fluke, and again just now in MKM draft. I don’t know what I am doing to cause it, but it is very annoying and makes me not want to play since I am playing at a disadvantage to everyone else.

    Please…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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