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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1625 results found

  1. Waiting for server forever and can't start the game anymore after trying to join Arena Cube queue

    Wanted to play the Arena Cube right after today's update. While waiting for everyone in the queue to ready up, I noticed, everyone was already set to "Ready!" but the timer was running out (see screenshots).
    After a while of nothing happening, i force-closed MtGA and tried to restart and re-join the draft before the auto picker ruins it, but I get an endless "Waiting for Server" (see video)

    Now I can't play at all.

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  2. draft

    Dear MTG-Employes!

    During the "Finding a Table Screen" while queuing for the Arena Cube Draft:
    The timer fuse ran down to 0:00 althought all the players were already "ready". Then the Draft didn't startet.

    Thanks for your help!

    Kind regards
    Bloodborne

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Game crashed while opponent ragequitted

    Hello!
    I was playing a best of one Chromatic Cube Draft on my PC. My opponent was dead on board but looks like they ragequitted, so I was waiting for their time to end. After a while "an error has occurred", I tried to restart the game but cannot reconnect for some minutes. I tried 3-4 times and then I rejoined and the game was ended with a loss.

    2 votes

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    4 comments  ·  Events  ·  Admin →
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  4. Crashing

    Grand methods crashing in games since update. I lost all my cube games due to continuous uous crashing (nearly every round!)

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  5. Not recibe experience

    I am not receibing experience fron quest and daily wins since yesterday

    16 votes

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    2 comments  ·  Events  ·  Admin →
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  6. draft

    Client stops working when trying to log into any kind of draft. Specifically stops working when I try and start. Premier Remix Draft: Artifacts. Would just like my 10,000 gold back as it seems like it will leave the que soon. But would also like this fixed soon as I really like to draft and I just cannot draft.

    13 votes

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    2 comments  ·  Events  ·  Admin →
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  7. Arena direct email link

    I just got an email about the DSK Arena Direct. There's a pinkish button that says redeem, but clicking it doesn't do anything. What should I do?

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Authentic Spell Caster +27826623707 Albania, Argentina, South africa ,Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Belize, B

    +27826623707 Are you looking for the best help? +27826623707 1 Have you been searching all over to find a professional and real African traditional herbalist/spell caster? If your answer to these questions is “YES”, then you have come to the right place! We are determined to offer exactly what you’re seeking: Fast and everlasting results! From love spells to money spells, we provide the most authentic spells you’ve ever encountered +27826623707
    I am an Expert Spell Caster, I have learned all my works from my ancestors and forefathers who were also into these religious areas. With spiritual help, ancestral powers…

    1 vote

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    5 comments  ·  Events  ·  Admin →
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  9. 288 votes

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    102 comments  ·  Events  ·  Admin →
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  10. Draft disconnected

    I got disconnected from Draft game. When hitting play again to reconnect, I got put into a different game and received a loss. Attached are my logs. I did not experience any internet issues on my side so I believe this has to be server related. Please let me know if you need anything else to help debug this issue. You have been very helpful and prompt to remedy the situation in the past. I look forward to hearing from you.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Bug Metagame Challange Explorer 12 April

    I'm here to report bugs on the metagame challenge Explorer, I was stripped of 400 gems and 2000 gold because of this bug, while the client was looking for the user I was supposed to play with, it kicked me out of the game and while I was trying to re-enter, it kicked me out again, when the event ended with my defeat (caused by the loss of time because I couldn't access) I was stripped of gems and gold without being able to do anything! Fix this Bug! Now I demand the full return of the resources you "stole"…

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  12. Sluggish/unusable client and blacked out drafting menu.

    I entered a Foundations premium draft and immediately lost visuals after everyone chose Ready. I could hear all the normal audio queues but had no visuals. Restarting the client brought me back into the main UI but everything was extremely sluggish and it took 5 minutes to rejoin the draft. After rejoining, visuals blacked out again and I only had audio. I had to give up on the draft and it auto picked my whole deck.

    1 vote

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    7 comments  ·  Events  ·  Admin →
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  13. Achivements not being completed in Starter Deck Duel

    I played Starter Deck Duel. But achivements was not being completed about the below.

    • Ooh, Shiny! : When I use "Ancient Discovery" deck, I have controlled 12 Artifacts at the beginning of my end step. There is "Tinker's Tote", "Attentive Sunscribe", Gnome artifact creature tokens, Treasure tokens.

    • Touch of Death : When I use "Saddle Up" deck, I have damage to "Ankle Biter" an opponent controls by "Throw from the Saddle".

    • No Takebacks : When I use "Outlaw Posse" deck, I have taken opponent creature by "Laughing Jasper Flint" then sacrificed it by "Boneyard Desecrator".

    • Mill-licious : When I use…

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  14. Draft Play button is set to Home button

    Played TDM premier draft and went 7-1. In 2 games opponent was losing and suddenly I got the connection issue/waiting icon. Shortly after I'm directly thrown back into the lobby with a +1 win on the tracker. When I won my last game I only had the home button available in the lobby and i can't claim the trophy. I also cannot play any new premier draft runs as I am stuck with this bug. When I rebooted the tracker showed only 1 win and only the home button (no play button available). This is frustrating as i would like…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  15. 326 votes

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    107 comments  ·  Events  ·  Admin →
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  16. Feral Deathgorger bug in draft

    Hello, In a draft today I cast the Adventure side of my Feral Deathgorger. I put a +1+1 counter on my Deathgorger and drew the card, but the card never went into exile zone to be cast later on. It didn’t even go into my graveyard it just absolutely vanished. It cost me the match so not to thrilled about that.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  17. Jump in mission

    There is a mission where you have to complete jump in 3 times, I did it once yesterday but after some time it went back to 0, the tokens are 1000g a piece I would very much like to finish the mission, thank you

    54 votes

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    13 comments  ·  Events  ·  Admin →
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  18. Premier draft crashed

    I entered a premier aetherdrift draft and on the last pick the draft crashed and now it won’t let me back in. I already received reimbursement for the event but I cannot join a new one. It says “resume draft” but when I click on it, it says “unable to start draft, try again later”. It has been like this for two days now. I tried uninstalling the app from my phone and reinstalling but didn’t help.

    3 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Client crashes when trying to play Premier Draft

    1. Trying to play Premier Draft
    2. Mac
    3. When I clicked Premier Draft, I got stuck on "Waiting for server". After a while, the client crashes, and my Mac restarts. When I went back, the gold had left my account, and I could click to resume the draft. However, the same thing happens when I try to start the draft.
    4. Normal draft
    5. N/A
    6. N/A
    10 votes

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    2 comments  ·  Events  ·  Admin →
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  20. crash with "artifact remix Draft"

    the system crashes every time i try to start the draft.

    11 votes

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    2 comments  ·  Events  ·  Admin →
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