MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2467 results found
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frozen game
game just froze in the middle of a draft and caused me to loose... cool guess I'm never playing arena again.
2 votes -
クイック ドラフト
ピックはできたが、プレイがマッチングしません。
2 votes -
quick draft
My quick draft got stuck on loading screen after the update.
23 votes -
No ingresa al evento. Modifico mazo y da error de red
Deberían devolver las monedas gastadas
2 votes -
surveil in jump in!
being promoted to surveil when selecting options like modes for enchantment or starting hand mulligan, so no actions can be taken as no surveiling
2 votes -
Jump In! Issue Claiming Reward
In the regular Jump In! single-win event, clicking the Claim button doesn't do anything. It shows the "waiting for server" loading screen briefly, but I don't get any reward and the Claim button continues to be displayed. It doesn't switch to Resign so I can play again with new packets. I tried restarting the game client to no avail.
2 votes -
product suggestion
Ranked Ladder not working after OTJ update. When playing OTJ premier draft event, the ranked ladder is not visible and ranked matches are not an option.
2 votes -
Mise a jour janvier 2024
Apparemment depuis la mise a jour il y a quelques jours que ce soit sur os, windaude ou android il y a eu un bug critique mais les dev' n'ont pas l'air de s'en préoccuper plus que ça.
Que ce soit en passant par le lanceur epic games ou en lançant directement l'application mtga l'écran reste noir avec le curseur visible, pas de son j'ai attendu comme ça une bonne demi heure au cas où mais cela ne fait rien.
Que se soir niveau réinstallation, vérification des fichier, cache, dns ou fuseau horaire aucune des solution habituelles ne règle quoi…4 votes -
Starter deck bug
1) The 3 wins doesn't update after selecting a new deck
2) I have won 3 times, however am unable to receive the new decks after being rotated.Please fix this
15 votes -
Etali is OP in Momir
Since the Momir event uses all-land decks, can we please have [Etali, Primal Conqueror] removed from the pool of cards you can create with the emblem? Its rules text in this format specifically translates to "When Etali enters, exile each player's library." If a player happens to get Etali, the odds of having rolled any option to prevent this from being a one-shot game-winning ability are comically low.
I know Momir is, by design, a chaotically unbalanced format, but one-card wins of this sort are a little much.
1 vote -
Draft
Clicked to play a match and after 1:40 in queue I pressed the button cancel, after that it seemed that the "match" was lost.
2 votes -
Frodo, Sauron's Bane not winning game as ability intends
In numerous games I have completed the necessary parts to trigger Frodo Sauron's Bane card effect but it does not trigger. These are;
- Have the ring tempt you 4 times
- Active Frodo's ability on that turn
- Inflict player damageI have lost 3 ranked games because of this. These are all on android and I am not sure if I can collect logs from this device?
I would highly appreciate your help, thank you!
1 vote -
Greenbelt Radical's morph cost was only 4 mana?
I was playing in an MKM draft event, and when the opponent only had 4 mana, they were able to turn up greenbelt radical, making me lose the game! How is this fair?
2 votes -
bug for event
at 10:04 ET I received a loss for a game that I won on premier draft, i would appreciate a refund
2 votes -
draft does not track wins or losses
In Premier Remix Draft: Artifacts, I keep playing games and they do not get recorded. After every game, victory or defeat, it keeps showing that I'm 0-1. It's cool to get free games, I guess, but my deck is sweet and I would have gotten to 7 wins, but no reward.
2 votes -
draft game counted as a loss when my opponent conceded
I was at playing Throne of Eldraine Premier Draft. 6th game (my record was 3-2). My opponent conceded on the 11th turn, and my screen said Victory. I have the game record on 17lands, yet, I was given a loss and the draft screen said I now had 3 losses. I would like (at least) my 4 win prize and another draft. I spent 1500 gems.
9 votes -
défaite lors de la recherche infructueuse d'un adversaire pour un paquet scellé
Bonjour,
J'avais deux défaites pour deux victoires sur un évènement paquet scellé au manoir karlov.
J'ai essayé de lancer une nouvelle partie mais il n'y avait aucun adversaire disponible. Au bout de plusieurs minutes, je suis revenu sur l'écran d'accueil de l'évènement et une nouvelle défaite avait été comptabilisé, ce qui a mis fin à l'évenement. jJe trouve ça assez injuste étant donné l'investissement réalisé pour participer à cet évenement.2 votes -
bug draft defeat even if i won the game
i was in a draft and the client was taking too long to found me an opponnent so i click to cancel the search and the client count me a defeat without fighting anybody.
An other day it took also long to found an opponent but it did found one, i won the game and like the first time the game count it like a defeat (i had already 2 defeat so the draft ended) and i earned the amount of gem like i never had this victory.
i won the game but the game count it like i loosed…2 votes -
Bug pairing screen QuickDraft / Defeat
Hello, I would like to apologize for my bad English, I am from Argentina and I use a translator.
I would like to report a problem that I had playing from my mobile (android).
Participating in a quick draft, I had only one loss and when entering a new game the game loaded to the matchmaking screen and was for a few minutes announcing "Waiting for the opponent"...
Since the game was not progressing, I pressed "cancel". (I never entered the game, I never saw cards or the board, I did not concede the game, nor did I get the…2 votes -
Jump in event: picking packs failed
jump in event: I picked wandering and caves but it went back to the home screen every time I try to access the event a second time it only shows that I picked the wandering pack and won't let me do anything else.
2 votes
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