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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2412 results found

  1. Couldn't see picks during Draft

    In my draft, I couldn't pick a card because I couldn't see them. I was auto-chosen a card and I had no choice in the matter.

    792 votes

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    98 comments  ·  Events  ·  Admin →
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  2. Non-random matchmaking in draft

    In Arena premium draft and cube draft, you're disproportionately likely to be matched against decks with similar colours/archetypes. I think it's possible this effect is even more pronounced for your first match, but I'm less certain. (It may also be true for other draft formats.)

    I speculate that this is a bug arising from a matchmaking algorithm which is intended to make players of similar strengths or decks with similar win records be preferentially matched against each other.

    (To see this effect in action, e.g. draft a two-colour deck CD, and pay record the colour pairs of two-colour decks you…

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Bug Angel of Destiny

    I played Angel of Destiny and my adversary played Harmonious Archon, so the angel became a 3/3 as it should be. After that I managed to get more than enough Life Points to trigger victory by Angel of Destiny (I think they were over 40), but nothing happened... Just after few turns the ability finally triggered and I was able to win the game. Please fix this bug.

    I attach a screenshot in which you can clearly see my 37 Life Points, the Angel in play and my enemy attacking (I didn't get life by any other means than attacking…

    7 votes

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    5 comments  ·  Events  ·  Admin →
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  4. Please, make the Traditional Cube have the same availability as the Bo1 Cube

    Some archetypes and fun decks are just undraftable in Bo1: you need to pick cards as you were sure that you'll get to play against 7/7 aggro decks.
    Please, allow us to play the real experience of the cube with Bo3 queues. Let us have fun.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  5. Can't pick on draft

    Hi
    I was doing a draft but could'nt pick half of the time
    Was always on "waiting on other players to pass a draft pack"
    My internet was working
    Finished the first pack with 10 cards in my deck
    for the second I got only 1 and it says "pack 2 pick 4"

    I just bought gems to do a draft and having that kind of bug give me want to ask for a refund pretty hard ...

    14 votes

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    1 comment  ·  Events  ·  Admin →
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  6. disconnect caused missed draft picks in cube

    I paid for a cube draft in gold, then was entered into a draft queue. Once the queue filled and everyone was ready, I was unable to connect to the draft. Once I was able to connect, I had missed the first 6-7 picks.

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  7. season rewards missing... didnt show.

    i didnt recieve my rewards for the season ending.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Quick draft play timer and sign up timer didn't match causing QD to end prematurely according to play timer.

    I'm based in the Netherlands and there was a 3h offset between the timers. The draft ended when the sign up timer ran out but there was time left on the play timer.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Please keep Bo3 Kaladesh Draft

    Please keep Bo3 (traditional) Kaladesh draft available for longer.

    I was so excited when I saw the announcement to extend it by 1 week. But now that is about to go away, I'm sitting here wishing it was staying longer.

    As someone who primarily plays arena to draft, it continues to be incredibly frustrating that arena gives far fewer Bo3 draft options compared to Bo1. Sure, I will play Bo1 sometimes and have some fun. But Bo3 is the thing that gets me excited about magic. It is the thing that makes me excited to log on and spend gems…

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  10. Ladder Issues

    Standard event is not making progress in ladder after i win a match

    5 votes

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    3 comments  ·  Events  ·  Admin →
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  11. Rank not increasing in historic event

    I have won 3 times in a row on Historic ranked event and my ranking isn't increasing passed 2 dots from platinum 1

    6 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Remastered Format Bo3 Plea

    This is just a heartfelt plea – can we please, please enable Bo3 for the upcoming KLR Limited format? Let’s just try it, and see how the numbers stack!

    I've been musing on the reasons for limiting these supplementary formats to Bo1, and the only conclusion I can reach regards queues. But if data on overall Bo3 entrants suggests the numbers are insufficient to maintain two queues, could this result from there being only one queue in the first place? Is it not worth gambling (now, on a single short-term format) to test the waters and see whether more options…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  13. Earn a new deck quest bugged

    Finished the daily "earn a new deck" quest but did not receive any deck as a reward.

    48 votes

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    8 comments  ·  Events  ·  Admin →
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  14. Did not get correct reward

    I was to get mythic card reward but i got a uncommon from the mastery level 49 reward.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  15. No rewards after draft ended

    After draft ended, there was no rewards popup. Not sure if I actually received the rewards or if it was a visual bug.

    7 votes

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    4 comments  ·  Events  ·  Admin →
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  16. Crash during draft

    Crash During Quick Draft Game, causing game loss: Some kind of disconnect happened during the second last game of a Quick Draft event, with the app crashing multiple times after failing to reconnect.

    Am currently unable to reconnect as well, after having completed the last game of the draft event (a played through loss) and closing the app and attempting to reconnect.

    15 votes

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    2 comments  ·  Events  ·  Admin →
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  17. ランクが下がる

    ヒストリックイベント対戦中、勝利したらリミテッドのランクが一つ下がりました。以前にも(9/18日辺り)調整でBOt戦でリミテッドのランクが一つ下がりました。
    うかつにイベント戦などもプレイ出来ないので、早急の改善をお願い致します。

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  18. Unlocking the last 5 NPE decks rewards the old decks.

    After completing the last of the color challenge, the client unlocked the 5 old decks. I still don't have access to the last 5 new post-rotation decks and I have no way to progress towards them.

    22 votes

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    2 comments  ·  Events  ·  Admin →
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  19. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    28 votes

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    6 comments  ·  Events  ·  Admin →
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  20. Player Draft Token Missing

    I saved a player draft token from the previous mastery pass to use when this new Zendikar set came out. When I was finally able to log in today, I noticed there was another player draft token in the shop, so I bought that. However, the little icon at the top of the screen says I only have one player draft token.

    Is this a visual bug, or was my old player draft token removed during the recent update? Please help!

    126 votes

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    94 comments  ·  Events  ·  Admin →
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