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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2412 results found

  1. Crash During Draft

    My Arena crashed during a draft. When I hit "reconnect," it stuck on the "An asset error occurred during your last play session. Validating asset file to ensure stability, this may take a while." It is stuck at 10% and will not move.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  2. Asset error during matchmaking in ZNR Premier Draft

    When attempting to get a match during a ZNR Premier Draft an asset error occurred that took a long time to rectify with a asset check by the time that was done I had received a game loss.
    I am very excited about this new set and since my lgs went out of business I only have MTGA to play it and I am very disappointed that the client has mad it so that I can't play stably but I do have this log

    9 votes

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  3. 26 votes

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    10 comments  ·  Events  ·  Admin →
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  4. I got kicked out of my draft in the middle and couldn't make the rest of my picks.

    I got kicked out of my draft in the middle and couldn't make the rest of my picks. When it finally let me rejoin it gave me a message that it would take longer than usual (I don't remember the rest of the message). By the time I got back I had missed the rest of my picks and my draft ended up going really badly as a result.

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  5. disconnect during draft

    During prerelease event, I disconnected as soon as the draft started and couldn't get back in until halfway through pack two making my deck unplayable. I registered using a draft token from the preorder package and was hoping to get one back

    6 votes

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  6. Got old and banned cards from my renewal?

    I opened my renewal package today and got four cards that just rotated out, three cards that are banned in Standard (Fires of Invention and OUaT), with the only usable card being a single Harmonious Archon and a couple of gem cards. A screenshot of my renewal gifts is attached.

    Is this intentional?

    15 votes

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    2 comments  ·  Events  ·  Admin →
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  7. Blocking creatures

    I was playing a draft and couldn't get one of my creatures to block. The creature was in the upper right of the screen and I couldn't get my creature to block it. I lost the match and I think I would've it if I could've have blocked it.

    8 votes

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    2 comments  ·  Events  ·  Admin →
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  8. Color Challenge

    I have completed all my quest at Color Challenge, but I dont have some cards and cannot advance. ¿What should I do?

    69 votes

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    18 comments  ·  Events  ·  Admin →
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  9. Dragging a card to the sideboard during drafting could leave the card stuck to the cursor

    See attached screenshot for an example. You could have multiple cards stuck to the cursor at any time. They will follow the cursor along and could obscure the drafting screen.

    This doesn't happen 100% of the time, but happens often enough (maybe 50%) that I have to avoid doing this for the fear of ruining the draft.

    7 votes

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    3 comments  ·  Events  ·  Admin →
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  10. Missing Mastery Pass Rewards

    I havn't had lv57 mastery pass reward,an ikoria pack.

    31 votes

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    9 comments  ·  Events  ·  Admin →
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  11. Mythic Card not awarded

    Mythic Card upon reaching Lvl 56 was not awarded.

    I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  12. Dropped connection during Premier Draft

    During my game in premier draft, my opponent disconnected and the game died, resulting in him losing the game and 1500 gems.

    Please refund my 1500 gem entry fee for this event.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  13. 64 votes

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    11 comments  ·  Events  ·  Admin →
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  14. Traditional Draft only able to play 2 matches

    Hi,

    I am only allowed to play 1 more match with my draft deck despite having only played 1 match prior

    7 votes

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    4 comments  ·  Events  ·  Admin →
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  15. skipped lvl 38 mastery pass reward - mythic card

    Did not get my mastery pass reward for last level completed (Lvl 38)- mythic card

    18 votes

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    2 comments  ·  Events  ·  Admin →
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  16. Prizes Earned Could Not Be Claimed

    Prizes Earned Could Not Be Claimed - completed a standard event with 5 wins, pressed the claim prize button but nothing happened (no prize screen or increase in gold/new cards). I experienced a similar issue a few days ago also. Log for most recent instance attached.

    6 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Card is picked with just one click.

    "Pestilent haze" is picked just one click at about 2nd draft-pick-phase.
    I remember other "one click picking" is happened at that draft but I was cautious after "Pestilent haze".

    36 votes

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    7 comments  ·  Events  ·  Admin →
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  18. 17 votes

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    2 comments  ·  Events  ·  Admin →
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  19. Hello, impossible to finish a battle

    Hello, impossible to finish a battle. The game crash systematicaly and impossible to join the battle after

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  20. No Draft Rewards

    Hello,

    I recently finished a draft but I did not receive any rewards after the event. My draft deck is still visible but I did not get rewards and the draft is prompting to pay for another entry.

    Any assistance you can provide is appreciated, thank you

    24 votes

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    7 comments  ·  Events  ·  Admin →
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