MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2478 results found
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Game froze during blessed hippogriff animation and delayed rejoining, premier draft event
Game froze during blessed hippogriff animation and delayed rejoining premier draft event. Possible game loss due to program. Log and screenshot of reconnect attempt attached.
1 vote -
I'm able to toggle Standard Ranked on or off which then allows me to not Play a match
In certain situations I'm able to toggle Standard Ranked, Alchemy Ranked, Historic Ranked, Explorer Ranked on and off. When I get into this mode I'm no longer able to select a deck and play a selected match.
Easiest way to explain this is that it seems like the selects become a checkbox instead of radios.
1 vote -
1 vote
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Can’t play playable card
The game will not let me play cards that I can play. For example, if an opponent’s turn is finished and I am at the step where I need to play a land, I cannot play the land.
1 vote -
Event closed when maintenance started
I was wondering if I will get reimbursed for the event that stopped for maintenance this morning. It was 2000 gold entry and I had 1 win 1 loss on the dnd singleton event. Im not very tech savvy and can't find out where it is to request such a thing
1 vote -
Je ne peut pas terminer le defi de couleurs, il me dit que le serveur est inexistant. Par conséquent je ne peux rien faire d'autre sur ce je
Je ne peut pas terminer le defi de couleurs, il me dit que le serveur est inexistant. Par conséquent je ne peux rien faire d'autre sur ce jeu car les autres modes de jeux sont bloqués... Que dois-je faire ? Merci d'avance
1 vote -
Bug in draft
I was playing a draft of midnight hunt, premier, payed in gems. The two last rounds I was disconnected but no message showed up, the game froze, I saw my opponent's mouse highlight but no playes were made. In both rounds the game sudenly ended with no defeat screen but the match was counted as a defeat.
1 vote -
Client froze during opponent pairing
Arena froze up and whited-out during pairing and never unstuck. Finally quit and restarted and found out I'd been paired and given my third loss for the event while the client was frozen.
1 vote -
Dragons and dungeons
(Non urgent) (***=bug) (idea at bottom)
Drag&Dung card style event
0-4 matches. 2 losses. (0 being counted as a match)
***I had won my 4th match (not final) with 1 loss. I got 2000c and was booted out of event.
2000c would be delivered if I had lost this match, also I must have all the card styles since I didn't get any.
What should of happened was -> next match where if I won or lost I would get 2500c.(Idea) it would be nice to know you've collect all the styles in an event. I understand this may…
1 vote -
Baldur's Gate sealed bug
I started the Sealed event and had 2 losses and 1 win. In the very next game my opponent resigned the game, however MTG Arena took that as a lose for me, even though, I should have gotten +1 win. It gave me the rewards as usual but it's unpleasant to throw an attempt for progressing in 2000 gems event away.
1 vote -
Product Suggestion
Hello guys. I hope you are having a ggod day.
I play Magic since like 2002 or less. In the last year i play a lot of Magic Arena and sometimes i love to play some quick drafts. Recently i took a little disappiontment. I like to play Standard, i also understand that someones like Alchemy but for me is a very expensive format, because i dont have a lot of wildcards. In the last draft rotation you put Baldurs Gate and now, if i want to play a draft, i have to play in a format that doasent give…1 vote -
False advertising.
1,000 gold to enter a jump in event that includes alchemy cards, no where in the details does it mention the use of these, in fact "using standard archetypes." Is directly use and standard does use alchemy cards. The picture is of a warewolf, clearly a midnight hunt picture which does not have unique alchemy cards. So now I am out an entire pack worth of gold and can not enjoy my jump in event because it isn't what I was signing up for and I do not find alchemy cards fun. Please post clearly "INCLUDES ALCHEMY CARDS." in the…
1 vote -
Traditional Standard event - only 4 rounds
In a traditional standard event this morning I was only allowed to play 4 rounds, rather than 5.
I did cancel while waiting for one round, so it may have entered me into a match without my knowledge and counted that as a result?
At any rate it gave me the prize for one win when I only went 1-3, without being able to play the 5th round.
Log is available for support.1 vote -
1 vote
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Jaheera blue specialization
Specializing Jaheera into the blue form does not grant the Scry 2.
1 vote -
Missing Card in HBG Draft
Following the drafting portion of an Alchemy Baldur's Gate Draft, an Air-Cult Elemental I had drafted was missing, saying that I needed to craft it to complete the deck. On a PC, and not sure how to reproduce the bug
1 vote -
Bug
Hi everyone,i have problem with collor event,im at last challange and i have one more game to finish it,but every time i try to play it popos out "unabel to join the event" and error ocures,i can play all other modes compleatly normal,just cant finish this one to unlock new modes etc.
1 vote -
Bug qualifier event
I just bought a pack of 3400 gems to play the alchemy qualifying event, when I started my first game the game closed instantly before pairing me with another player, it has not been the first month that this situation has happened to me. Then when logging in, the same thing happened again, and later it throws me the result as the first lost game.
I write this email to request a refund of the money used in the event, because due to game problems, I could not play the event properly, losing my investment of 4000 gems1 vote -
game closed before the start of the game
I just bought a pack of 3400 gems to play the alchemy qualifying event, when I started my first game the game closed instantly before pairing me with another player, it has not been the first month that this situation has happened to me. Then when logging in, the same thing happened again, and later it throws me the result as the first lost game.
I am writing this email to request a refund of the money used in the event, because due to game problems, I could not play the event properly losing my investment of 4000 gems1 vote -
1 vote
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