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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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369 results found

  1. Did not receive rewards for mastery passes

    Did not receive mastery pass lvl 62 1000golds reward.

    1 vote

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  2. There’s no way to see item descriptions in the store

    Make it possible to see what items are and what they contain when shopping in the store. Whereas now, you can’t. I’m on an iPad. There’s literally no description for items. What’s the adventure bundle? What am I getting for $15? Long pressing doesn’t work. Tapping doesn’t work. How is this possible?

    1 vote

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  3. Questionable math in Daily Deal

    Today's "Daily Deal" features a New Capenna Mythic Pack for "-15% OFF", which is strange because the deals usually say something like "15% OFF" or "50% OFF", without the negative sign. This led me to wonder if perhaps the deal price is actually HIGHER than normal, so I went to check it out. The regular price for the Mythic Pack is 260 gems and the deal price is 230 gems, so it is indeed a discount, but only 11.5% rather than 15%.

    Perhaps someone based the deal display on the regular (non-Mythic) pack cost of 200 gems? In that case,…

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Daily Deal lists false discount

    The daily deal for 8/23/2022 includes a mythic pack of Streets of New Capenna. It is listed as 15% off, but the actual discount is less than 12%. I guess I have to hope that this is mere negligence/incompetence, but regardless of the reason, players are owed recompense for this blatant false advertising.

    3 votes

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  5. Shop

    Hello, i buy for 3000 gold the alternative art of Rootbound Crag, Glacial Fortress, Drowned Catacomb, Sunpetal Groove and Dragonskull Summit from the store and after take me the gold i search them and i don't have them. I don't see them in the store again after that day. Please solve this problem. Thank you

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  6. I bought invoke despair card style and it’s not showing up

    I bought invoke despair card style from the daily deals section on 8/21/2022 and it’s not showing up

    1 vote

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  7. Not receiving any rare item from pack

    B ought a pack of Theros beyond death because I only have a few cards from that set, it gave me a gem voucher saying congratulations you've collected all rares from this set, except I haven't. It didn't even give me any actual gems either, so I got no rare card or gems from the pack I bought. Also I'm having to post this in the idea category because every time I try to report a bug it auto redirects me to this page, I have tried 4 times to fill out a ticket but it just keeps bringing me…

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Missing purchased cards

    I purchased the artifact lands using gems and they are not in my inventory. I just wasted $15

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  9. haven't received what i paid for completely

    I paid for the Chardalyn dragon pet and sleeve bundle, but the sleeve is still locked...

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Gelatinous Cube Sleeve Not Animated

    Gelatinous Cube Sleeve not moving during matches

    1 vote

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  11. Mythic Packs

    Hello, here some feedback:
    I came back to MtG Arena, because you implemented Mythic Packs and a display of the Vault progress! Finally, its possible to complete collections.
    I just saw this new features and I will again spend much money for MtG Arena.
    It is really rare that companies do such good moves!

    Next good move would be to make each and every cosmetic that ever existed available in the shop :) Don't have timely limited content!

    1 vote

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  12. Annoying Store-reminder

    Daily routine:
    Start the game. Gathering card database. Wait for sever, click on the store to remove the "we-have-new-deals-indicator", wait for server, click on home, wait for server, then some more waiting for the server. Play the game

    Why don't you just send us directly to the Store instead of the Home screen. That'll save us some clicks, some time and some nerves.
    Or you could just give us the option to hide store-notifications... haha.

    2 votes

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  13. Código no válido o ya se ha utilizado

    Compré un mazo de Ral y el codigo para jugarlo en mtg arena no es valido

    1 vote

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  14. Daily Deals is a SCAM

    I purchase yesterday a buy for 300 gems and get 400 gems in the store. I buy the deal obviously but the game subtracted the gems to buy the deal but it didn't register I purchased it. This should be fixed because otherwise it should be considered a crime to allow this to happen.

    1 vote

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  15. Guildmaster bundle disappeared

    After the last client update I can’t see the Guildmaster bundle anymore for my account.
    I tested on iPhone, iPad and PC, but I can’t see the bundle anymore in the store.
    Before the update it was there to be purchased.

    5 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  16. I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    I bought one of the daily deal cards call voice of the blessed and now I can not find it.

    3 votes

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  17. Shop missing summer sale bundles

    The guildmaster collection and Matt Jukes lands bundles have disappeared from the shop.
    They were available this morning, but have disappeared a few hours later.
    On both phone and pc.

    7 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Compra não ficou certa

    Boa tarde
    Efetuei compra na store das lands cosmeticos Fortaleza Glacial e não veio para minha coleção.

    1 vote

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  19. Arena Summer Sale Matt Jukes Lands

    I just purchased the MTG Arena Summer Sale Matt Jukes Lands cosmetic bundle for 750 GEMS and none of the card styles are available in my collection. I did not recieve the products that I paid for yet 750 gems were happily taken from my account.

    This is absolutely unacceptable.

    10 votes

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    4 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Give me my alt art emperor i grinded all night for please

    I grinded all night for the 2k coins for the wandering emperor card style and 2 months later I still have nothing but regular emperors in my deck.

    1 vote

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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