MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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678 results found
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Can't buy pack from daily deal
Cannot buy booster pack from today's daily deals (07/21/2023). When clicking the button, nothing happens. I'm on PC client.
21 votes -
Gems
A few days ago gems were in the daily offer, but they had an incorrect price (too high); I tryied to purchase them but i had not enough gold, i did a few matches and when i went in back later with the right money, gems offer was no more there in the daily offers and there was another offer in substitution. The day after i received a 100 gems gift because the price was too high, but i never purchase them cause gems offer was no more there. Please let me purchase them, i need those gems. Thank you
2 votes -
Absurd costing
It costs $67.99 canadian to buy enough gems to get the lotr lands. Vote if you'd be willing to pay $10
1 vote -
Missing Level Boost Reward Details
Previously, the level boost window displayed the rewards I would obtain upon purchase, but a particular update has caused these displays to disappear. These details are crucial in estimating the gains from purchasing the pass and determining how many packs I need to buy. Thus, I am hopeful that this problem can be resolved to accurately guide my purchases.
1 vote -
Explorer Anthology 2 card list
I made an accidental purchase on the bundle when trying to figure out which cards are in the bundle. There's usually a list to the right side, but nothing this time. 25k gold drained on a format I don't yet play.
Please include the card list on all bundles, because the contents are unidentifiable on my phone with old eyes.
At least they are 4x of each card, so that was a surprise, but this doesn't help me in alchemy :/2 votes -
Daily deals not working
I bought a discounted card (ancient copper dragon) from the daily deals part of the store but when I try to add it to my deck it does not show up in the cards I own but when I went back to the store it was still showing that I had purchased the card. So I'd really like my card or a refund please.
1 vote -
No duplicate protection for MOM Rares
I am not rare complete for MOM however last two packs I’ve purchased I’ve received gems for MOM rares
Platform is IOS1 vote -
Daily Gem Deal Missing/Insulting "Resolution"
So you send out push notifications to buy 400 gems for gold, left it up long enough for a few people to actually take advantage of the rare ability to turn gold into gems, then remove it shortly after, well under the expected 24 hours of a "daily deal"? All thats there now is card styles, no gems for gold at all. I really dont care if it was 1500 gold or 1900 gold for 400 gems, simply being able to turn gold to gems WOULD HAVE been great. And to add insult to injury, you send out a measly…
2 votes -
ストアで購入できるジェムの量が価格に比べて少なかった
ストアで380ジェムで400ジェムを購入できるようになっていましたが、普段と比べて利率が小さく、設定ミスではないかと思っています。現在、ストアからは商品自体が消えています。
1 vote -
Golden Pack Progress
I purchased packs with gems and no progress to golden pack was made. Purchased more packs with gold and still no progress for golden packs made. Issue run into on PC. Stuck at 0 progress
2 votes -
Store unable to load
I just finished downloading new arena content on my computer. When I click on the store, or anything that will take me to the store, it displays the orange loading circle with "waiting for the server" and it gets stuck there, thus I am unable to access the store. I would really love to be able to get to the store and buy things so I can play. :)
1 vote -
compra no aplicada
el otro dia compre el estilo de carta de "Sheoldred, el Apocalipsis" en las ofertas destacadas del dia, y no se ha adjuntado el estilo de carta a mi colección
1 vote -
Purchased item not available after I purchase it.
Purchased Archangel Elspeth in Daily deals. Not showing up in deck builder or my collection at all, but took the coins that I used to purchase it.
0 votes -
White Shape obscuring store tabs
On my iPad Pro, in the store, a white cross-shaped blob obscures the store tabs. It doesn’t affect my ability to navigate.
1 vote -
Golden packs
Lots of issues with how the Golden Packs are described and what you actually get IN the packs. First off, let’s consider that the pack is supposed to contain STANDARD LEGAL cards. Why did I open a LoTR rare? Huh, good question. Additionally, I didn’t get 2 R/M cards from the latest standard set (Aftermath). Another curious point, I know. If I’m trying to build a standard collection why would I want non-standard playable cards in a product that claims to have ONLY standard legal cards in it! FIX THiS!
5 votes -
pack missing
On steam I played to earn for 2 packs of march of the machines all will be one plus 1 tales of middle earth pack I'd get from battlepass. I purchased one with gold and got the battle pass pack. Disconnected from the game due to connection issues on my end. Earned enough through games once I reconnected to buy second pack. First pack I got now missing from pack opening screen after new purchase and I notice neither pack added to my gold pack count up from my previous count of 4. accidentally opened tales pack and march of…
1 vote -
[Store]: Can’t review the content of the purchase before making it
It seems the content of a purchase is not showing as it should for some items. For example, you’re supposed to see how many gems and what other stuff you’re supposed to get in a bundle. Check the screenshots of the store I have and the one I took from the manual.
UPD: I’m playing on iOS - iPad 2022
1 vote -
Golden packs progression
Hi, yesterday I've utilized 6 codes for the march of the machine set, 1x prerelease and 5x promo pack but my progression is still at the same level. Furthermore I would like to ask You if You can deduct 30 gold from my account or add 20 beause not seeing ann integer number hurts my feelings a lot. Thanks for comprehension.
1 vote -
Wandering Emperor card style motion bug
The Wandering Emperor borderless card style with moving art (on sale in Store today) has a bug, where the portion of the art behind the text box is moving separately from the main art frame and it looks very odd once you notice it! Not a good purchase unless bug is fixed.
1 vote -
Shadows of the Past Mythic Drop Rate lower than published drop rate
Shadows of the Past Mythic cards should drop in 1/30 packs, per the official drop page. However, during a very large pack opening on the LotR Streamer event on 6/15/23, the Mythic drop rate was observed at a 1/60 rate, the odds of which are 1/15,000. I believe there is a bug in the actual drop rate.
The video can be found here: https://www.youtube.com/watch?v=KfStqExV9Ic
The video was in response to this social media thread: https://new.reddit.com/r/MagicArena/comments/14aaski/seeking_volunteer_with_access_to_the_streamer/?sort=new
2 votes
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