MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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294 results found
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Decks for sale do not check for all versions of cards you own
Decks for sale in the store. Even though the cost is reduced by the cards that you already own, it does not take into account all versions of the card you may own. For example, I already own 4 copies of Botanical Sanctum in the Toxic deck, but not the one listed in the deck from that set and it shows the cost in 350 gems and I already own all the other cards.
2 votes -
Store Tab "Cosmetics" crashes the client
In the store menu, when I click on the tab "Cosmetics" the client crashes out
4 votes -
Waiting for server when clicking Shop on Android
Can't use the Shop on Android. It loops in "waiting for server". Also I can play one game on Android and after the match same issue. Only fix for playing is restarting the app.
1 vote -
Problema con estilo de carta adquirido recientemente
He comprado el estilo de carta de putrinvocadora de vallis y no me aparece com oadquirido, sin embargo, he perdido las 300 gemas. Lo hice a traves de la tablet (iOS)
1 vote -
Mythic pack gave rare instead of mythic
Mythic pack gave me a rare wildcard. I would like a new mythic pack
5 votes -
Sorin Markov
I used my 2 orbs for Bloom in Mastery to get the playset for Sorin Markov, it then said Store Error, Didn't use my orbs and its gone from the ability to get them anymore and I didn't get the cards. What gives!
1 vote -
Plus de récompenses
Bonjour.
Merci de baisser les prix d'achat:
- Des gemmes
- Des boostersLors des daily deals, merci de proposer les booster à 500 OR et pas 900 OR, c'est ce moquer du monde.
Votre jeu devient cher même pour un pass d'extension.
Merci d'être plus généreux et de mieux récompenser les joueurs avec les quêtes du jour et faire plus d'évènements gratuits. Pareil pour les draft, récompenser mieux les joueurs.
Votre dernier évènement basé sur Modern Horizons 3 est une honte !
En effet, vous nous faites gagner des coupons dans les parties mais faut dépenser 2800 gemmes pour…2 votes -
Bloomburrow emotes broken ios
I paid 7000 gold for bloomburrow emotes and they dont work on mobile, where I play. The messages are cut off by the edges of the screen :( this was previously a problem for thunder junction emotes but was eventually fixed.
1 vote -
Opening the MTGA Play Store page to update crashes the Play Store
The MTGA Android app requires an update today. Unfortunately, opening the MTGA Play Store page now crashes Play Store, making the update impossible. This does not happen with store pages of other apps.
2 votes -
Steam: Windows: Store does not work for money.
I can click on items in the store, and it makes the coin sound but I do not get directed to checkout.
1 vote -
booster
I play on PC and for the opening of bloomburrow, I entered a code from a prerelease to get my 6 boosters which I didn't open right away. However, when I logged back in 3 days later, the boosters had disappeared. And obviously the code doesn't work anymore because it considers that I've already got the rewards that I haven't opened.
1 vote -
missing
I play on PC and for the opening of bloomburrow, I entered a code from a prerelease to get my 6 boosters which I didn't open right away. However, when I logged back in 3 days later, the boosters had disappeared. And obviously the code doesn't work anymore because it considers that I've already got the rewards that I haven't opened.
1 vote -
Unable to make purchases
Unable to make any purchases as my store displays in Euros rather than £. I live in the UK and my partner, who lives in the same house, has his store in £, but Wizards seem unable or unwilling to change it. Fine, I'll just spend my money elsewhere
1 vote -
BLB pack gave special guest [Ledger shredder] and no mythic/rare. FIX THIS. Please and ty :)
BLB pack gave me a special guest card (Ledger Shredder) and no rare or mythic.
This may have happened previously and I didn't notice it. Please fix this and reimburse me.
4 votes -
Can't get basic lands
Bought 2 HBG packs, 1 SNC pack and 1 DAR pack, but didn't get HBG ,SNC and DAR basic lands.
1 vote -
packs disappear
I had 1,680 gems and i bought 2 mythic packs of bloomburrow on my mobile device bringing me down to 1,1160 gems. When I tried to open them on my phone I keot getting a blank errior message and my only option was to press OK. I closed out of the app on my mobile device and logged in on my computer and my packs were no longer there for me to open but my gems were still gone. Can I please be reimbursed for my packs or get my packs back?
2 votes -
Issue redeeming wild cards
I was crafting rare cards using my wild cards it used doube the amount of wildcards, I used the popup where you click the diamonds for the amount to craft clicked all for and it redeemed 8 wild cards.
2 votes -
Platinum angel
Yesterday i bought in the daily offers a style of the Card platinum angel from the set retro artifacts but I didn’t get it. I want to ask how I can get my style.
I don’t have a picture of that because of course I didn’t think that I have report later a bug
I hope you can do something against this4 votes -
arena code is already been used
I participated in the prerelease and got an arena code, but it says it's already been used. It's an impossible bug because I never showed it to anyone and it's still unopened. Please help!
2 votes -
bundle planeswaker
Bonjour, je cherche à acheter le bundle de planeswaker et le bundle d'étincelles mais impossible : lorsque je valide le paiement grâce à mon application portable, le jeu ne répond plus au moment de me rediriger vers "le site marchand" et je dois fermer l'application MTGA. Le paiement est donc validé par mon application mais n'est pas prise en compte par la boutique. J'ai validé ce paiement plusieurs fois sans avoir les bundles et (jusqu'à présent) sans avoir été débité.
1 vote
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