MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Seriously - 75 Decks? What is the issue - why can't we have at least 100 decks? It's not rocket science you should be able to fix this bug.

    Seriously - 75 Decks? What is the issue - why can't we have at least 100 decks? It's not rocket science you should be able to fix this bug. I say it is a bug because obviously some manager doesn't think you need "OLD" decks. Not very happy with this limit, and this might impact your paper card sales as I have other decks I would like to use I purchased like the Ravnica Allegience, and Core Set 2020 decks I just purchased and the arena codes do not work. This is out of control please fix this issue. I…

    2 votes

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  2. Mythic Rewards missing

    I didn't get mythic card rewards, and I want you to give me those cause I payed for it.
    I use PC working on Windows 10.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Mythic Rewards missing

    I didn't get mythic card rewards, and I want you to give me those cause I payed for it.
    I use PC working on Windows 10.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Mythic Rewards missing

    I didn't get mythic card rewards, and I want you to give me those cause I payed for it.
    I use PC working on Windows 10.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mythic Rewards missing

    I didn't get mythic card rewards, and I want you to give me those cause I payed for it.
    I use PC working on Windows 10.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot access Store

    I have no been ble o access the Store, either through the Store link or through Get Packs, since after purxhasing MID Mastery Pass.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Packs tab game crash

    Game crashes on my iPhone whenever I click on packs tab. Works fine on iPad. iPhone 11, iOS 14.8

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. xp rewards

    fix the rewards system..im currently lvl 21 and never received the pack and pet for lvl 20

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Mastery

    I just reached mastery level 21 and i did not receive my 2 mythic card rewards. Can someone help?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Mastery Pass Rewards Missing

    I did not receive the two Mythics from the MID mastery pass level 12, only the booster from the normal progression pass popped up.
    System: PC

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. mastery rewards not being given

    I haven't been receiving the paid mastery rewards.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Disappeared draft entry token

    Hello! I have bought a discounted draft entry token from the store some days ago and two days ago I have won another token from the mastery pass but one of them vanished, I could just play one. Can you please help me?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Can't buy gems or welcome bundle in the Store, keep getting Temporary Error 2001

    I have been trying to buy Welcome Bundle in the MTG Arena Store for days, but I keep getting temporary error 2001. I have tried contacting Xsolla, but haven't heard back from them for four days...

    I am pretty sure problem is not with my credit card, since just today I bought a game from steam with the same card.

    EDIT: I downloaded MTG arena to my android, and bought welcome bundle there. However, this does not fix the issue that I can't make purchases in my computer. This is just a workaround.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Shop unopenable.

    Everytime I go to open the shop, the client goes to another window outside of the client. It has a loading bar, but the bar never gets to the end and once the window closes the client crashes.

    Here is my version info: 2021.9.20.3892.890192
    Also listed is a copy of the crash logs and a screenshot of the scene I see.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. comprei passe e nao estou recebendo as cartas miticas indicadas na premiaçao

    comprei passe de mastery e nao estou recebendo as cartas miticas indicados na premiaçao desde ja agradeço.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Not able to connect after update

    There appears to be an issue connecting for some accounts after the update today, Sept 23, 2021. Things tried so far with an Android Pixel 3:
    Closing program
    Restarting phone
    Switching Wi-fi
    Restarting router
    Next step will be to delete the program and reinstall

    Thanks for any help!

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. bug abuse

    Please ban this user. He is abusing an existing bug to exploit gems.

    Attached evidence of his abuse.

    Ticket ID's of the "reports" he filed to get free 2000 gems are as follows:

    2114241
    2104421
    2096712
    1893143

    You can verify all these in the screenshot i attached.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Didnt receive the 2 Mythic cards reward from Rank 12 in the Midnight Hunt mastery pass.

    Playing on a HP Pavilion Laptop, did my daily quests and weekly wins to get enough XP to reach rank 12 on the Midnight Hunt mastery pass and did not receive the 2 mythic cards reward from owning the pass. I did however get the reward from the free version of the mastery pass, which was a single pack from MNH.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. midnight hunting mastery bug

    Hello,im not get two levels of reward in my midnight hunt mastery(mythic cards), plz fix this bug.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. champion of the perished exclusive alt art feedback

    If would be really nice if players could attain the alternative art of the card "champion of the perished" as an individual purchase. Currently the only option to attain this card is to buy the 45 pack bundle for midnight hunt for 9000 gems.

    1 vote

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MTG Arena Bugs & Product Suggestions

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