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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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820 results found

  1. Revealed face-down wildcard in pack not added to wildcards owned

    On 'Packs' screen, I clicked 'open all' on 12 MKM packs. Before that that point I had 0 rare wildcards and 1 mythic rare wildcard. After the packs opened, while they were still on display, with the rare cards still hidden, I checked my wildcards; 2 Rare wildcards and 2 mythic rare wildcards. So presumably one of the opened packs included a rare wildacrd. Fine so far.

    Then I revealed the face-down cards from the opened packs one by one. One of them was a rare wildcard. I checked my wildcards again; 2 rare, 2 mythic; The number of rare…

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  2. No Canjea Codigos promocionales

    Buenas, intento canjear los códigos promocionales ,y no me los canjea, dice que ya se ha intentado canjear, cuando no es cierto ya que es la primera vez que introduzco el código para mí cuenta de Magic, todo está correcto pero no me canjea los códigos y no entiendo por qué, mi cuenta está correcta y bien vinculada, y no me permite canjearlos.Ayuda por favor

    2 votes

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  3. Bug - unable to redeem

    I have redeemed several codes, but have not received the items. I redeemed on the website, which tells me I'm supposed to receive in my Store in MTGArena, but they are not there

    3 votes

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  4. murders at karlov manor pre-order locked after set release

    I Pre-order the new set murders at karlov manor bought all the pre order bundles opened the the game day after the set released and it opened normal excpet that the packs says open 10 at a time but disapearse when i click on it and alll the other bundles are locked as well with the pad lock logo no idea if its my problem or its just a simple bug. i have uninstalled and reinstalled the game twice and downloaded it on my phone and on both platforms it was still locked. dont know what to do.

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  5. MKM three mythics apparently not in booster pool

    Here's what happens: https://www.youtube.com/watch?v=EKDBIost81A

    I have 4 of all MKM mythics, except for the three in question (Tomek, Wielder of Law + Melek, Reforged Researcher + Voja, Jaws of the Conclave).

    Opening normal packs and getting a mythic drop does not have one of those in the slot but rather the gem refund you get when you have everything applicable for that slot already collected.

    The same happens when opening mythic packs.

    Apparently, the three aforementioned mythics are missing from the pool.

    Please take the 480 gems (12 mythic replacement for 40 gems each) from my account and add those…

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  6. Buying from the Store should give Play Boosters, not Draft Boosters

    It's super unintuitive to open Play Boosters when drafting and Draft Boosters (1 rare, no List) when purchasing from the store.

    1 vote

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  7. 2 votes

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  8. Purchased Pre-released Draft Bundle but got nothing

    As per title.
    I purchased the Draft bundle for MKM.

    Upon Login, I can "claim" the bundle (draft, sealed tokens + mythic card), but actually I don´t get anything.

    Clicking on "Packs" shows that the Bundle content is still locked and "will be made available on Feb 6th".

    Please solve the issue.

    2 votes

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  9. Purchased card but did not receive it

    I purchased Bloodletter of Aclazotz from daily deals on 2/5/2024 for 600 gems. The card showed up as purchased but it does not show up in my collection. I tried to report as a purchase problem but could not because it requires the purchase number which I never received. I do not know how to take a screenshot and I cannot get a log because I exited the game and restarted it to see if that would solve the problem. Now when I download the log it begins from the time I restarted the game. This is my first time…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  10. Please make nine codes redeemable again.

    I recently got a couple of my friends into MTGA and found out that nine of the codes that had to be manually redeemed are no longer valid. Can you please make these codes valid again? This causes new players to miss out on several possible rare and mythic rare wildcards, which I think is important to allow new players to build a reasonable starting deck to really generate interest in the game.

    At least make these codes redeemable until the next rotation.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  11. replace xsolla as payment processor, worst customer service ever.

    maybe just use paypal, the processor that xsolla uses? (id imagine it would make wizards more money and have less issues)

    1 vote

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  12. I spent 5000 in gold coins to get my dragon pet it was there now its gone like i never purchased it contacted wotc complaints not response

    Spent 5000 gold coins to get my dragon pet was there but it's gone like I never purchased it wotç complaint no response

    1 vote

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  13. en los niveles 76 y 85 de maestría no han dado cartas miticas sin no poco frecuentes

    el pase de batalla entrega cartas poco comunes cunado debería entregar cartas míticas, solicito por favor se resuelva este error

    1 vote

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  14. Game crashes when opening packs

    game crashes when I open packs, especially golden packs. The last 3 sets of golden packs every single time has crashed after I open them but before I can claim them. This sometimes happens to regular packs as well. This has happened more frequently than it does not happen, so many times I have lost count. I am getting super ****** off and feel like you guys are stealing from me. Please fix this. Stop ignoring it. It is absolutely unacceptable and happens to me all the time. I open MTG Arena from Steam if that helps.

    1 vote

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  15. Received rare wild card instead of mythic in Mythic Pack

    I just purchased a bundle of 10 Mythic Packs of the Lost Caverns of Ixalan. Of these ten packs, two were wild cards, with one being rare and the other mythic. I would like a refund on the pack that gave me a rare wild card. As I understand it, the entire point of a mythic pack is to guarantee a mythic card. If an actual mythic card is not provided then the wild card needs to automatically be a mythic wild card.

    1 vote

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    2 comments  ·  Store  ·  Admin →
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  16. cant buy gems on pc client

    Clicking the dollar amount button on any of the gems just brings me back to the purchase gems screen, the next window to confirm purchase never appears like it used to. This only happens specifically when I try to buy something from the shop that requires $ for purchase.

    1 vote

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  17. 1 vote

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  18. Dailydeals suggestions

    You really should put the borderless card arts for "Shock-Lands" (the 2 colors pay 2 life and it enters untap lands) and "Scry-Lands" (the 2 colors temples) on daily deals. I speak for all the community when i assure you that every one will buy it because they are the most played lands in various formats. Instead what we get is the same cycle of basic land cards art like the Kamigawa ones and the glass card art like the dominaria set that no one likes.
    It is just a suggestion but considering the community thoughts will be greatly beneficial…

    1 vote

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  19. purchase history

    put the purchase history

    1 vote

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  20. Code on card opened in promo pack last night coming back as 'already reemed'

    Promo pack was from an event last night and opened at the time. No one has had a chance to enter the code.

    1 vote

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