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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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369 results found

  1. ステンド

    ストアのセットにあるステンドグラス版のカードスタイルの名前とカードタイプが表示されない。

    2 votes

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  2. 新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。

    新規にunlockした、Secret Lairのアクティベーションコードが「コードは既に入力済みです」と言われます。
    コードそのものをここに書くのはまずそうなので控えますが、「Warhammer Bundle - MTG Arena Redemption」のアクティベーションコードです。

    1 vote

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  3. Showcase art bought in daily deal today is only giving me extended art card and not the showcase

    Daily deal today I spent gold to get the showcase art for Junji, after buying it the showcase art will not show up after applying the new style. Not even if I go into the card on collection and select the showcase that appears there saying I have it. It lets me select it, then it shows the art has changed in my collection, but when I load a deck it does not appear, and does not allow me to have the showcase art in my decks.

    This company is getting bad, so many reasons. Please do better.

    1 vote

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  4. Not Receiving Mythic Wildcard On Reward Track

    I am not receiving any of the mythic wildcards on the premium rewards/level up track in MTG Arena. These are rewards that I paid for so it's frustrating not getting them. If anyone can help or refund me I would appreciate it.

    1 vote

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  5. Redeem Code

    Habe einen Code aus einem Prerelease Pack für 6 Booster, den ich nicht einlösen kann, weil es heißt, er wäre schon benutzt worden.

    1 vote

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  6. 1 vote

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  7. Updated price

    Good morning i have find different price for buy the gems between Apple store (+20%) and pc, is correct or not this difference or is a bug in the Apple store ?

    Thanks Fabio

    1 vote

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  8. Clicking on the Store causes the Game to Crash!1

    OS: Windows 10
    Version: 2022.20.1.4318.962619

    I was clicking on one of the Store tabs (specifically the pet one) and the game crashed! It happened also yesterday as I was clicking on the Packs tab...please solve this bug...it's really nasty!! :(

    1 vote

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  9. Bought a card on the deals tab and it is not in my cards I own.

    I bought one of the deals on dragon cards in the “deals” section of the store. After purchasing it, I looked in my card collection and it did not appear in there. But my money (in game currency) was taken.

    1 vote

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  10. Mythic rare Wild card lost when switching platforms

    I had 2 mythic rare wild cards. I created a deck on mac, finished the deck using one wild card on android. Went back to mac and opened deck. It showed that i still had 2 mythic rare wilds and that the card wasnt crafted.i tried to craft the card again. It then used my second wild card but didnt give me an extra of the card. Going back to android it shows i still have a mythic rare wild card but throws an error when i try to use it. Can i get my mythic rare wildcard back please?

    1 vote

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  11. DMU packs dissapeared or duplicate protection not working

    I just got 5 DMU packs for constructed season sep 2022 end. When I opened the packs, I just got 5 cards with pictures of a gem on it. I don't know if I received gems, but I shouldn't have received gems due to the fact that my DMU collection is not complete.

    2 votes

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  12. treasure chest

    I´m not able to increase the vault of my treasury. It doesn´t matter how many packs I open, the treasury is not filling. Please help me.

    2 votes

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  13. Not receiving Mythic Rewards on Mastery Pass

    I have not received any of my Mythic Card Rewards on the battle pass. I’ve been receiving only common or uncommon.

    I am level 79.

    1 vote

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  14. loja

    impossível efetuar compra na loja do mtg arena

    1 vote

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  15. Vault Progress Is Not Correct (Reward % For Duplicates Is Missing)

    Hello Wizards,

    First of all, I don't know if you're aware of this, but your website seems to do everything in its power to make it impossible to submit a ticket with your Customer Service. After signing in on the main https://myaccounts.wizards.com/account sign in page, this page (https://mtgarena-support.wizards.com/hc/en-us) still asks you to sign in if you want to submit a ticket. However, clicking on the Sign in button on this second page just takes you back to your account/profile page. Subsequently, clicking on Customer Service from there takes you back to the Support landing page where you are…

    2 votes

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  16. Ho pagato ma non ho le gemme

    Ho pagato 9,99 tramite Google pay ma non ho ricevuto le 1600 gemme, è un ora che esco e rientro dall'account ma non sono salite, sto usando un dispositivo Android, One plus Nord.

    1 vote

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  17. 0 votes

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  18. Booster

    Phanton Booster

    PC, I was opening a booster, after clicking the screen just said "ok". Clicked "ok" and check on my bag i didn't see what it came in that booster, just like nothing was gave to me, please help me.

    1 vote

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  19. The packs that I exchanged for gold do not appear

    I bought packs redeemed with gold and could only open one pack. I need them to be able to recover the rest of the packages as Only one can open

    1 vote

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  20. Bought with coins didn’t get items

    I purchased some Ajani cards with coins on the daily deals… I don’t have those cards available. I attached two photos of proof. Please email or text this website layout is difficult to navigate.

    1 vote

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