MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. Sorin the Mirthless

    Yesterday wednesday april 13 i bought "Sorin the Mirthless" in the store for 2000 coins and it doesn't show up in my card list.

    :'(

    1 vote

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  2. resources disappeared

    hi, my gold gems and wildcards just disappeared without reason? I lost 5 wildcards 1400 gems and 5000 gold after finishing a sealed ravnica mixer and I'm speechless!!

    0 votes

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  3. 神話パックを買ったのに神話レアがない

    神河の神話パックを買ったのに、パックを開けたら通常レアのワイルドカードになってしまった

    2 votes

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  4. purchased item

    Purchased the daily deal - but the card isn´t in my inventary... no where to see...

    1 vote

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  5. Mythic Packs - should have explanation on drop rates page

    Mythic Packs should be explained on the drop rates page, https://magic.wizards.com/en/mtgarena/drop-rates

    Exactly what are the chances that the Mythic Rare slot can instead be a Rare wildcard -- is the most pressing issue.

    3 votes

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  6. RECOMPENSA DE EVENTO INCORRECTA

    Compre un sobre (MITICO) de kamigawa dinastía de neón y en las recompensas me salió una carta de comodín (RARA) en la publicidad del evento textualmente sito "¡las cartas raras que salgan en este sobre solo serán raras míticas!" de acuerdo a lo anterior el comodín raro que me salió debió ser mítico, les pido la colaboración sobre este tema para recibir mi recompensa adecuada.
    adjunto archivo de registro 2022.14.0.4045.919546

    1 vote

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  7. 54 votes

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  8. App Store problems

    It’s clear the developers don’t care or listen to the customers in the App Store every time you give a star rating lower then 3 and write a review they delete it even if there is no profanity. I’ve attached a pic of the last review I left and has already been deleted, I’ve also left better reviews and worse ones and they all get deleted so it’s clear none of the developers give a flying flip

    1 vote

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  9. 11 votes

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  10. I have got gems in a pack but I am far from having every rare in any expansion

    I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company

    2 votes

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  11. Older lands

    Can you bring back some of the past offered lands to the store?

    1 vote

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  12. limited draft-price and rewards

    Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.

    Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!

    1 vote

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  13. Purchased illustrations are not reflected

    Previous events and illustrations purchased in the store are not reflected on the competition screen.
    Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.

    1 vote

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  14. Purchased 20 NEO Alchemy packs, became Innistrad

    I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.

    2 votes

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  15. i didn't receive all the mastery pass rewards

    hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.

    i would like to receive all the reward i was supposed to receive.

    i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…

    1 vote

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  16. 2 votes

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  17. 1 vote

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  18. 1 vote

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  19. Bug : Card bought but not delivered : Set of Neon Lands including Boseigu... + set of Neon cards including Hidetsugu...

    Hello,

    Thecards I bought were but not delivered :
    1) Set of Neon Lands including Boseigu... +
    2) Set of Neon cards including Hidetsugu...

    I bought the 2 sets of (I think 5) Neon cards in the store, they were described as the "Real" Cards + the "Alternative drawing" cards.

    For both sets (5000 coins and 11000 coins I think) I did not received the Real cards so I can't play in MTGA with them.

    Thank you to fix and add the missing cards in my game.

    Best Regards.

    1 vote

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  20. The product is double

    The product is double
    2022.13.10.4008.913722

    1 vote

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