MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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829 results found
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March of the Machine
Pre-orders that say they are available on April 18th not available at nearly 8pm... It's been like this since I tried logging in earlier.
3 votes -
benefit from bugs should be punished
I am a loyal player of MTG Arena. Recently, I have noticed that a large number of players have exploited bugs with which you can finish daily task many times and get gold from it， to gain unfair benefits after MOM update. I believe that this behavior has harmed the interests of players like myself who have purchased content in the game，and I‘ve heard that you do nothing to this behavior last time the bug happened.
I request that you take measures to punish those players who have exploited bugs to gain benefits, including confiscating their ill-gotten gains. Or, I…
5 votes -
store
In the Store, under "Packs", the white icons are for standard legal sets and the orange are for packs in sets that are not standard legal. However, Baldur's Gate has a white icon and doesn't have the "Important Note: This cannot be played in the current Standard format." warning above the packs. Baldur.png showing Baldur's Gate packs with no warning, and baldur2.png showing the appropriate warning for a set that is not Standard Legal.
1 vote -
Can't claim or open my pre purchased product
I have product i pre purchased locked still i also cannot hit the claim button on it when the game starts. This is pretty frustrating o hope to get some help soon.
2 votes -
Multiverse legends duplicate protection not working
Based on the release notes for MOM, duplicate protection for the Multiverse Legends is supposed to take into account your existing versions of cards. I had three copies previously of Aurelia, but have since opened two copies from the MUL slot for a total of 5.
7 votes -
no bonuses
Bought 19 packs and got none of the mythic rare to common wildcards it said i was supposed to receive. There were quite a few, from the bonus wheel, and the packs I opened. Also the bonus wheel for the reward challenge wasn't registering this morning. I played nothing but red and green, and it only granted me a reward for 1 out of 10 games I played. I'm playing from my pc.
1 vote -
MoM Packs
Why is it that non-standard cards such as the companions and Sram, etc. Take up the rare slot on arena but, not in paper?
It seems like that's unfair to us on arena, especially considering that the cards hold no monetary value to us after we receive them. Unlike in paper, if we don't play these formats, then what's the point. We bought standard packs and received historic/explorer cards in the rare slot.
It doesn't seem fair.
2 votes -
Welcome Bundle product is missing gem quantity in description on iPad
The Welcome Bundle product is missing gem quantity in description on iPad. How many gems does 4.99 buy?
1 vote -
mastery pass reward missing
Hi, I'm a new player who started playing in February;
Since I fell in love with the game I brought the mastery pass while sitting at level 66 or somewhat like that.
As of now, I'm confident that some mythic ICRs were not given to me nor added to any mythic I already own in my (little) collection because none of it showed up in the reward preview screen. I'm also fairly wondering if any of the previous rewards were given or not at all. I'll try to upload any log files from the previous days because it's been a…2 votes -
Got ripped off
Spent ten dollars on gems and never received them! WTF!?
1 vote -
Daily store bug
Purchased Efreet Flamepainter from daily store and did not receive it! I did purchase it while I was using mobile app on an actual mountain so maybe that messed it up. But I have proof of the purchase and not receiving it in these screenshots:
1 vote -
Pre-Order Mom not working
MOM pre-order doesn't work - it just says working and then I have to force quit the app
1 vote -
Mastery Tree Issue
The mastery total at the bottom of the Mastery Tree says 30/30 but not all the orbs have been active. It looks like the orbs activated are out of sync from the 30/30 indication below. I know I'm almost complete since I'm 2 away from the 'infinity' daily gift. I should have all the avatars, but I do not.
1 vote -
count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too
count reward mission incorrect 500 + 750 = 1250, function if you loose incorrect too. mtg arena
3 votes -
Innistrad Remastered Pack Default is Annoying
For those who play Standard, the new UI is annoying because it autoselects the latest set when you go to buy packs. But the latest set isn't playable in standard. I can't tell you how many times I've accidentally bought those packs... This is an example of bad UI design.
1 vote -
Currency translation
I am from Turkey and i have been using android for MTG Arena to buy gems etc. but recently prices for my country changed. Now it cost around 2,200 TL for 20k gems up from 950 TL. But 20k gems is $100 which is around 1900 TL so prices are not only up but it is even more than $100. A lot of gaming platforms like steam/battlenet/epic games etc. are adjusting their prices for our country because inflation is insanely high here. So a $60 game here is like 600-700 TL even though $60 is like 1200 TL.
Seeing the…1 vote -
Clicking through open store items breaks store
Clicking through an open daily deal item onto another purchase button breaks the store, and I accidentally purchase other items. The initial item I wanted disappears completely from the store until game restart, but pops up next to other items I click purchase on before confirming payment.
From the screenshots, I tried to purchase Atraxa style and accidentally purchased Geth by clicking through the dialogue. Atraxa is now gone.
1 vote -
Purchased Beholder Pet, was given flensing raptor pet instead.
Purchased Beholder pet, was given Flensing Raptor pet instead
1 vote -
Golden Pack
Hi, my Golden Pack progress is 9/10 so I need another pack to get a golden pack, today BROs has pack promotion in stock for 170 gems I buy and I don't get my golden pack.
8 votes -
Purchased card styles
I purchased the Falco Spara, Pactweaver card style available as a Daily Deal on 4/4/2023 but the card style does not show up in the deck editor.
2 votes
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