MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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724 results found
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Can't buy gems when not using launcher
Buying gems doesn't work when not using the Epic Games Launcher on macOS (M1 Pro). It stays stuck on "Waiting for the Server" and I need to quit the game to be able to do anything.
8 votes -
Store not working
The MTG arena store will not let me purchase gems. I am trying to either purchase the $20 or $50 gems option to participate in the Decathlon pauper event. When I click on the button to bring me to payment, the store just gets stuck on the loading screen.
My username is f3_kf2#92968 and I am playing on the Mac app.
Since I cannot play the event during the work week, I would like to be either given the token for the event or a significant discount on the store if this issue is not resolved today.
7 votes -
Store bug
Spent gold to buy a few cards was about 5k and the cards are not in my collection anywhere.. I just wanted to build a piggy deck
1 vote -
Can't See Daily Deals
Can't see Daily Deals
7 votes -
1 vote
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Daily Deals not showing for a few days now
Daily Deal not showing up for a few days now
1 vote -
Daily Deals at Store is empty
I entered the store and the Daily Deals tab is empty, it doesn't even show anything as purchased.
4 votes -
Bought a card and it does not appear in my collection, not even after days
Bought a card in daily deals and does not appear in my collection, fix this!!!
3 votes -
Duplicate rare received in Alchemy Horizons: Baldur's Gate pack
I bought a pack of Alchemy Horizons: Baldur's Gate from the in-app store (PC version of Arena). The rare in that pack was one of which I already had 4 copies, so that I just had 20 gems added to my account.
Booster packs are supposed to be duplicate-protected, but this one wasn't.1 vote -
ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ
ジェムとゴールドでパックを購入したにも関わらずゴールデンパックが進行しなかった。早く補填しろ
3 votes -
1 vote
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Daily Deals Not Showing Up
Daily Deals Not Showing Up. Alt-F4 and then reopened game multiple times but still no daily deal. Verified with a friend that there are in fact daily deals today (lands).
5 votes -
Daily Deals not displaying in STore
I logged in today (12/20) to check the daily deals in the store. There was a system update, but once it completed, nothing was visible in the daily deal section of the store. The icon for store was lit as though there were new deals available, but I couldn't see anything. Not sure if it's a display issue or not.
2 votes -
3 votes
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BUG: Brothers War Duplicate protection
I have collected all Rares in [The Brothers War], and so I began opening packs for [Brothers War Alchemy]
I only have 1/3 rares in [Brothers War Alchemy] but when I open packs I am being given 20 gems & no Rare! I am very upset.
this has happened 5-10 times now.... if it was 1 in 100 i could overlook or assume i've made a mistake.... but this is frequent; I am not receiving the product I'm paying for.
5 votes -
Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.
Winning games does not give EP. The progress bar lights up, but the number of XP remains the same.
2 votes -
"Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error
The "Details and More Pack information" hyperlink in the Store returns a 404 Web page not found error.
2 votes -
Golden rewards not counted properly
I brought 3 packs from the store, but as a package. This has only counted as one card towards the golden pack rewards, whereas if I brought them individually it would count as three.
This seems like a bit of a flawed way of counting for the reward.This was on iOS 16.2.
2 votes -
Codes redeemed but no rewards
I've been trying to redeem the codes for the strixhaven sleeves. I can't find an expiration date on them. I do not have them, and when I try to redeem them, it says they have already been redeemed. No sleeves, mainly curious, and I would like the sleeves.
1 vote -
Is there a plan to enable trading wildcards?
Like trading a mythic for 2 golds or 10 uncommons for 1 rare etc?
2 votes
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