MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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828 results found
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Missing footnotes on "REWARD DISTRIBUTION & DROP RATE INFORMATION" page
The "REWARD DISTRIBUTION & DROP RATE INFORMATION" page (https://magic.wizards.com/en/mtgarena/drop-rates), linked to from several places in the Store is missing information. The text contains, by my rough count, about 11 footnote marks in the form of single* and double** asterisks. However, there are no corresponding footnotes on the page itself or linked to. It's unclear how many actual footnotes are meant to be there, as the marks appear on the same words several times (4 times on "cards", for example).
Silly as it may be, this is actually text that's probably really important for legal reasons, so don't overlook…1 vote -
Bought ebondeath got brushwagg
I bought ebondeath through the daily deal at 13500. There was a display issue showing at ego death at 15000. I clicked on 15000 but got brushwagg instead.
1 vote -
Jump In! Event: my hero exploded (conceded) without me actually conceding on a won game. (really frustrating)
So I was playing a Jump In! Event and was losing the match. Then i managed to get so much value from Braids (was playing an Orzhov cultist/ninja deck) and i was 1 turn from winning the game and getting my reward. At the end of the turn I sacrificed my Skeleton and the I just exploded. Im almost sure I still had plenty of cards in my deck so I dont really know what happened
1 vote -
Store dont work nice
I bought a token token but I bought a skin/foil of a card. However, that skin cost as a draft token, 9000 gold. I don't want to lose the gold, what should I do?
1 vote -
Logging in outdated
When I go to log in my client is outdated. So when I go to download the update, there isn’t one in the store, nor can I find one using your desire t link from the “client outdated” message.
I just put in $20 last night so I could play some Innestrad, despite the headache it is going to cause me with the wife, and this is the message I wake up to. I recently gave up going to the store to play locally and this is my one outlet for the game I love. Please get your update squared…2 votes -
Commandes par gemmes
Bonjour,
Le système de payement par gemmes/pièces d'or est bien. Sauf qu'il n'y a aucun suivi dedans.
J'ai eu des problèmes et vu qu'il n'y a pas de suivi/facture/détail de l'achat effectué, c'est notre parole contre la votre lors de discussion pour arranger les problèmes.
Il serait judicieux de mettre en place un suivi des achats via gemmes ou pièces d'or avec les détails de ce qu'y a été acheté.
Merci.1 vote -
Wildcards
Opening packs didnt get credited on my wildcards properly // i was supposed to get 2 rare wildcards and got only 1 // it just happend on both of my accounts 1 mythic rare wasnt credited.
1 vote -
mastery
Mastery Pass gives you 32 gems but there are only 30 options to pick. Buying the pass to get all the unlocks means that you are buying 2 blank spaces.
1 vote -
ストア
ストアの日替わりセールで販売されている土地を購入しようとした所、ゴールドでもジェムでもストアエラーの表示が出て買えなかった。
ログアウトし時間を空けても同じ表示が出るのでストアの物が購入出来ない。2 votes -
Sell more wild cards in the Store
At the moment in the Store, we are limited to buying 10 x 4 wild cards of either Rare or Mythic Rare quality per season. Please can you make the purchasing of them unlimited.
I would spend more money if you were selling an unlimited supply.
This is because I am trying to collect 1 card of every type. This isn't feasible by buying packs. This is because the number of wild cards generated isn't enough if one is only looking to obtain 1 of each card.
To solve this problem, I will have to wait every season to purchase…
1 vote -
Store internal error
I can’t purchase some of the daily deals, I get “store internal error”.
Can you please fix it?
Thanks,Davide
3 votes -
daily deal trying to sell me basic lands I already own
Daily Deal is trying to sell me four War of the Spark lands. Usually if you already own something in the daily deal, it shows as "purchased" and there is no button to purchase. These have purchase buttons. I made sure I own these by putting them into decks and making sure the decks were playable.
to repro: on an account that owns all the basic lands from War of the Spark, navigate to the daily deals in the store.
2 votes -
Impossible to buy from store
March, 25, 2023, h 09:20 pm GMT+1. I've just tried to purchase some basic lands from the store but tI couldn't for an internal issue. Tried more than once. Same result. Attach images
1 vote -
Store error (internal error) fix?
Daily deal on special lands, was able to buy one land but the rest come with a message (store error-internal error)
I logged in and then out, signed in on PC and mobile, and no resolution.
I don't want to lose the ability to buy these War of the Spark lands today (03/25/2023)
4 votes -
Mythic Rare Wildcard
I had a mythic wild card available but it did not turn into a reward after completing the opening of my sixth pack
1 vote -
store
the featured items in the store do not work... cannot buy lands "internal error" message appears
1 vote -
acquisition of "5 praetors of new phyrexia" offer in the "MTG Arena" store
The purchase process for the "5 praetors of new phyrexia" offer in MTG Arena failed. Although the offer was redeemed at an approximate cost of 5,750, the cards were not added to the collection and the offer is no longer available in the "Offers" tab in the store.
I described in the print the location of the offer and the value of the wallet, proving that I have gold to carry out the transaction.
1 vote -
Parallax style costs
The price of parallax card styles for Shadows Over Innistrad Remastered (SIR) cards is based on the rarity of the card's original printing, and not the rarity of the SIR version. Commons should be 2000 gold; uncommons 3000 gold; rares 5000 gold; and mythics 6000 gold. Grim Flayer and Ulvenwald Hydra are both rares in SIR, but there parallax styles cost 6000 gold, which reflects there original mythic rare printing. Midnight scavengers is an uncommon in SIR, but its parallax style costs 2000 gold, which reflects its original common printing.
2 votes -
Not recieving my Mythic wild cards
Didn't recieve my Mythic wild cards from pack nor compleating pack openings.
As of today (march 21, 2023) I had just opened my free 3 gift packs of Shadows over Innistrad Remastered. I was also writting in my notebook the total amount of wild cards I had prior opening any new card packs.
During my pack opening I hit the goal for a free Mythic wild card and I also found a Mythic wild card in one of the Innistrad packs. I had record que initially I started with 4 mythic wild cards prior opening packs, but after finding 1…
1 vote -
i am using pc, when in the shop/store i can click on all tabs (daily deals, bundles, sleeves, etc.) but then i click on "pets" game crashe
i am using pc, when in the shop/store i can click on all tabs (daily deals, bundles, sleeves, etc.) but then i click on "pets" game crashes
1 vote
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