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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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455 results found

  1. Hendon Shrine Fail

    I bought all the Hendon Shrines and when I went to build a deck it says that I didn’t purchase them. I later find out that I can’t use them with the standard battles. Why are you selling them if I can’t use them?

    I would like the 4250 coins back please. I would have bought a Strixhaven deck instead.

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  2. Purchased card style not applied or available

    I purchased the 5 legendary dragon card styles yesterday (01/02/22) and in my deck editor there is no “apply styles” button, nor are the cards changed. I have checked for updates and reloaded my game numerous times. Please remedy.

    4 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Make the Welcome Bundle a monthly option

    Could you make the Welcome Bundle (or something similar) a monthly option instead of a once-in-a-lifetime-oppotunity?
    The current Gem prices are ridiculous, but the Welcome Bundle was very fairly priced and I would gladly buy it once in a while. And I guess, I'm not the only one.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  4. store buttons not working

    The Packs section of the store is partially functional. Some of the purchase buttons don't work (e.g. Innistrad: Crimson Vow purchase for coins doesn't work, the Cancel buttons for others don't work)

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Internal Store Error when purchasing packs

    When I purchase a pack, I get a message that says “Internal Error” and when I return to the pack screen, whatever I tried to purchase has been duplicated on the menu.

    13 votes

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    0 comments  ·  Store  ·  Admin →
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  6. Gifting Gems and Coins

    Hello,
    My son loves to play Arena (I play, too), and I thought a great gift would be to buy him gems and coins, or gift him the ones I've amassed through playing my daily quests. However, there isn't any way to do this that I could find. I had to log onto his account and just buy them there, which wouldn't be an option if his laptop didn't happen to be handy. It would seem like a no brainer to have a way to gift these items through the site to "friends" on the app. If that's possible, it's…

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  7. Store not working

    I didn’t get my challenge complete coins and it won’t let me buy packs in the store.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  8. Deals purchase

    I purchased a booster Pack in the daily deals and it not went to my account, wasted the coins for nothing.

    6 votes

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    0 comments  ·  Store  ·  Admin →
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  9. mastery pass reward missing

    Hello guys,

    I have bought mastery pass at level 43 and i didn't receive the 4 mythic slots wildcards. Thank you to make it works as expected.

    Regards

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  10. 17.12.2021- Purchased Daily Deal Cards Not Showing Up

    Hello Wizards! I purchased 3 cards in the daily deal today, and they not show up in my card list, even the money was spent. Please solve this issue

    17 votes

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    9 comments  ·  Store  ·  Admin →
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  11. Not receiving quest rewards

    I’m not receiving gold for completing quests.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  12. Gold

    Can't gain gold (stuck at 875 not an ui bug (maybe?) since I can't purchase packs)since last update Dec 9-2021 running on Android

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  13. Mastery pass rewards missing

    My level 25 and level 35 mastery pass mythic rare card never got redeemed.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  14. パックを開封した際、レアが全て揃っていないのにレアがジェムに変換された。

    カルドハイムのパックを開封した再、レアが全て揃っていないのに20ジェムに変換された。

    6 votes

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    2 comments  ·  Store  ·  Admin →
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  15. PURCHASE PLANESWALKER PACKAGE

    On 11/27/2021, I purchased a 4000 gold planeswalker bundle, but despite the fact that the coins have been scaled, the planeswalkers purchased are not in my collection.
    I have already opened the ticket n ° 2259053 but I have not received any reply.

    11 votes

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    7 comments  ·  Store  ·  Admin →
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  16. Strixhaven Daily Deal

    Purchased a Strixhaven pack on Daily Deals, but no pack appeared on the Pack tab. On Daily Deals the offer says it has been purchased. Purchased with coins. On Android.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  17. Cards not received !!!

    There is a bunch of cards I didnt received !!!
    I use Window
    first from the mastery tree :
    bride's gown
    gryff rider
    belligerent guest
    honeymoon hearse
    ballista watcher
    alchemist's gambit

    then I bought the bundle Olivia Voldaren for 7500 gold and didnt receive the cards !!!
    Olivia crimson bride (!!! I already had one !!!)
    Voldaren bloodcatser
    Anje maid of dishonnor
    olivia's attendants
    Voldaren epicure
    blood petal celebrant

    And i also bought some decks and cards from the daily deals but cant know for sure if I got the cards !!!!

    So in order the keep anjoying MTG Crimson…

    5 votes

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    0 comments  ·  Store  ·  Admin →
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  18. purchase not given.

    I tried to purchase the daily special of one pack of cards, but was not given the pack. The store said that it was purchased, but I did not get the pack. Rip-off!

    10 votes

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    1 comment  ·  Store  ·  Admin →
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  19. gem

    I bought 1600 Gem from iPhone13 Pro.
    Payment status is successful.
    But can’t received gem. Pls help me.

    4 votes

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    0 comments  ·  Store  ·  Admin →
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  20. Buying Booster packs

    Hello!!

    I would like the option to buy as many I can boosters.

    When you buy with coins you must do it one by one. It will be such easier if you let us choose how many do we want to buy.

    Thx!!

    2 votes

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    0 comments  ·  Store  ·  Admin →
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