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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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880 results found

  1. freeze the game. Need to close the game = mastery orb + shop

    1- Go you mastery tree
    2- Reclam a orb
    3- Go to the store before the reward card style appears
    4- the game freezes. You have to close and open

    I did this process 3 times and the result has always been the same.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  2. ストアーエラー

    ストアーエラー
    内部エラーと出て購入ができない。
    インストールし直しても、改善されない。

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  3. Can't purchase in store.

    i have been unable to use the store for a while now, i have Reinstalled the client to know avail. If i can't use the store i can't play
    \

    10 votes

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    0 comments  ·  Store  ·  Admin →
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  4. Open all packs option steals cards

    I bought a New Capenna Prerelease box today and used the code in Arena, accidentally clicked open all packs and it opened 1 pack, didn't open any more and none of those cards are showing up in my collection??

    2 votes

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    0 comments  ·  Store  ·  Admin →
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  5. Store error: internal error

    I can’t buy things in the store with gold or gems that I have. I bought the $5 beginners pack or whatever it’s called. Now I get “store error: internal error”. Don’t know what to do. Wanna spend money but it won’t let me.

    78 votes

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    66 comments  ·  Store  ·  Admin →
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  6. Gems instead of rare without full set

    I opened a pack of kaldheim that I bought with gold and instead of a rare, it gave me 20 gems and said I had all the rares in the set. This is not true, I am missing a single copy of about half the rares in kaldheim and a playset of almost all of them.

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  7. Internal Error + No levelling

    Whenever I attempt to purchase literally anything, cards, skins, pets, you name it. An error "Internal Error" occurs. My levelling also seems to be stuck at 1000/1000 if that provides any assistance.

    3 votes

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    0 comments  ·  Store  ·  Admin →
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  8. boosters disappeared before being open

    I bought 4 Ravnica Allegiance boosters with the 4000 coins I had. I went to open them one by one (until this point it was appearing the booster with the "4" under it). When I clicked the first one, the booster opened and it was a 4 or 5 rares only booster with a mythic wild card, and the other boosters DISAPPEARED. Now it says I have no boosters. And, in fact, even those cards from the only booster that was opened don't appear in my collection. I play tabletop Magic for a long time, and just started using MTGArena.…

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  9. Lost Packs

    I bought three packs with 3000 gold. I opened the first one, it just seemed to contain 3 cards, a mythic rare and two uncommons. The other two packs had disappeared. When I logged out and back in, those two packs didn't seem to exist any more.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  10. Bug cartes rares booster

    Hier et aujourd'hui j'ai acheté 2 boosters de l'extension "strixhaven" mais impossible de trouver les cartes rares et rares mythiques dans ma collection ou dans mon modificateur de deck

    1 vote

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    0 comments  ·  Store  ·  Admin →
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  11. daily offers payed and not received

    Approx 10 minuts ago , i have bought with Gold in to the store , Otawara and Eiganjo , the legendary lands;
    There's a -50% , 1500gp for card , but i have not in my availability this two cards!.
    I have done a Re-Start of my notebook and nothin.

    1 vote

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    1 comment  ·  Store  ·  Admin →
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  12. code

    conseguí un código de sobre promocional en mi tienda local pero cuando fui a redimirlo me dice que el código ya fue utilizado, pero el código lo acabo de sacar del sobre.

    3 votes

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    1 comment  ·  Store  ·  Admin →
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  13. 神話パックから通常レアワイルドカードが排出される

    神話パックを開封したところ通常レアのワイルドカードが排出されました。
    この商品の場合は神話レアカードか神話レアのワイルドカードのどちらかのみ排出されるべきではないでしょうか。

    2 votes

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    1 comment  ·  Store  ·  Admin →
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  14. Gold Wild cards drop from Mythic packs

    So I would like you to make it so, GOLD wild cards, can't drop in mythic packs, maybe just have them drop mythic wild cards instead?

    13 votes

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    1 comment  ·  Store  ·  Admin →
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  15. Add: Purchase and Code redemption historic feature.

    This would be insteresting, so you would know what has been bought in your account and would allow players to know what codes they reedemed, therefore they would know which ones they can still get.

    1 vote

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  16. 1 vote

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  17. Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    Why do "mythic" packs give out rare cards SO OFTEN????????? Come on, there are a ton of complaints about this. Why hasn't it been addressed?

    1 vote

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  18. Duplicate protection on mythic did not give mythic card

    Hi, I just bought a mythic streets of new capenna booster pack and did not receive any mythic card, instead in the top card slot was a rare wildcard? That seems like a raw deal or at least unexpected. I imagine it was ob nixilis as I already had 4 but figured they should give me something else, instead just saw my vault go up like 2% (shouldn't it have been 4%)? Overall, very confusing and disappointing. Vault is ludicrous, you would need 25 mythic duplicates lost to get 1 mythic wildcard?

    3 votes

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  19. Mitic pack new capena

    I bought a mythic of Mes Capena pack and they gave me neither mythic card nor mythic token. They gave me a rare token, can I get a mythic token as it should be please.

    3 votes

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  20. app for IOS asking for update the doesn't exist on app store

    Trying to open the game today on Iphone, the game is asking for an update. That update does not apear on the iphone app store. So basicaly its impossible to open the game.

    1 vote

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