MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
844 results found
-
arena mythic pack is not working
I opened a Mythic pack but there is not mythic card
30 votes -
I have got gems in a pack but I am far from having every rare in any expansion
I have got gems in a pack but I am far from having every rare in any expansion, this is disgusting, fix your game, wizards is not a small indie company
2 votes -
Older lands
Can you bring back some of the past offered lands to the store?
2 votes -
limited draft-price and rewards
Give us a pass for limited. This is just insulting how expensive it gets if you try to ladder with drafts. I hit mythic before, was like 150+ $ i guess. For one gamemode? Usually i dont get mad if i lose some games, but the fact that its like 10$ everytime i start a new draft? This is wrong.
Give us a phandomdraft like hs-arena, so we have the choice to not keep the cards. Or let us trade packs/cards for gold/gems. Please!
1 vote -
Purchased illustrations are not reflected
Previous events and illustrations purchased in the store are not reflected on the competition screen.
Please fix it or make up the gold in the store and the total of 20,000 gold for the 8 event entries.1 vote -
Purchased 20 NEO Alchemy packs, became Innistrad
I purchased the new NEO Alchemy Pack deal, opened one pack, exited to post about it to my friends, reloaded the app, and now all my packs are Innistrad Alchemy.
2 votes -
i didn't receive all the mastery pass rewards
hi since 02/24 i noticed i didn't received all the reward i was supposed to receive from the neon dynasty mastery pass i purchased on my mtg arena account. i tried ti conctat the customer support via mail (as i usually do) but didn't received an answer so i'm tring here.
i would like to receive all the reward i was supposed to receive.
i noticed i didn't received the mythic ircs from levels 5 11 18 31 etc, i don't know if i received the right amount of Gold gems and packs i was supposed to because i didn't…
3 votes -
2 votes
-
Ошибка покупки самоцветов
Ошибка при покупки самоцветов
1 vote -
Sleeves not showing
Neon Dynasty sleeves acquired in the mastery pass are not made available.
How can i retrieve them ??1 vote -
Bug : Card bought but not delivered : Set of Neon Lands including Boseigu... + set of Neon cards including Hidetsugu...
Hello,
Thecards I bought were but not delivered :
1) Set of Neon Lands including Boseigu... +
2) Set of Neon cards including Hidetsugu...I bought the 2 sets of (I think 5) Neon cards in the store, they were described as the "Real" Cards + the "Alternative drawing" cards.
For both sets (5000 coins and 11000 coins I think) I did not received the Real cards so I can't play in MTGA with them.
Thank you to fix and add the missing cards in my game.
Best Regards.
2 votes -
1 vote
-
I am not geting mythic wlidcards
I can't get more than one mythic rare wildcard, whenever I would get one so that I would have two my UI still shows that I have one. I have lost 3-5 mythic rare wildcards this way.
1 vote -
Did not get my purchase
I purchased a bundle of avatar and protector but only get the avatar.
Then purchased a set of planeswalkers and didn't get any card this time.1 vote -
Bought packs disappear with coins.
Hello,
Yesterday 03/03/2022 I boght 11.000 coins in packs just when the server went down. Then when I could reconnect I didnt get my cards nor my coins.
Please can I have my coins so i can buy my cards back?
This is really game braking.
Thanks you.3 votes -
Mastery Pass mythic
I purchased the Kamigawa: Neon Dynasty Mastery Pass today and did not receive any Mythics from my progress. I played until I got another unlock for a Mythic and I still did not receive it. How go I get the bug fixed?
2 votes -
Ukraine
Please add a Ukraine flag sleeve to the store to allow players to show support for Ukraine in their war against Russia. 🇺🇦
6 votes -
I signed up for the Jump In! event, but every time i tried to enter the event, I cannot connect
I signed up for the Jump In! event, but every time I tried to enter the event, I cannot connect. I tried to reconnect, but to no avail. However, Arena still collected the 1000 gold fee. I have no issues connecting when playing Standard Best of Ones though.
1 vote -
Mastery Pass
Hello support team,
I achieved rank 30 in the current kamigawa mastery pass but the golden koi pet won't show up in my profile section where i can select my pets.
I did receive the mastery orb.
Please help me solve this issue.
KIndest regards3 votes -
I bought pixel art lands and they are not showing on my styles when I add them to a deck.
Basically title. I bought Pixel Art lands, they even disappeared from my store, and I can't select them as a style on any deck.
3 votes
- Don't see your idea?